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Quirk Volkswagen Manchester
Manchester, NH
246 Reviews
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Showing 246 reviews
March 30, 2016
Thanks for your help! I had a few issues that had me irate, and couldn't get help until I talked to Jay the service manager. He was able to solve everything for me very qui I had a few issues that had me irate, and couldn't get help until I talked to Jay the service manager. He was able to solve everything for me very quickly More
by quirksucks4real
Employees Worked With
Jay
February 05, 2016
Seemless I recently bought a new Passat from this dealership. Jeremy Lent was my sales consultant. I did not plan on buying a car that day but after spending t I recently bought a new Passat from this dealership. Jeremy Lent was my sales consultant. I did not plan on buying a car that day but after spending time with Jeremy and taking a test drive I was convinced that I had made the right decision to buy a VW. More
by bloom76
Employees Worked With
Jeremy Lent
January 26, 2016
New happy customer I was looking for a nice car that I could commute in, peppy but with good mpg, and nice features. They offered a very good lease price for a very eleg I was looking for a nice car that I could commute in, peppy but with good mpg, and nice features. They offered a very good lease price for a very elegant, comfortable, and sporty Jetta turbo. I liked the way they showed the car to me and how they explained the features it included. Michael was very polite and the environment was very relaxed. Good experience so far. I recommend this dealer. More
by Sam & Rachel
Employees Worked With
Michael
January 18, 2016
The lease turn in Fee ($350) is a stinking Rip Off! Turning in a 2013 Beetle convertible with only 11K miles after a 3 year lease and putting $5000. down and a $350 turnin fee bullcrap! Turning in a 2013 Beetle convertible with only 11K miles after a 3 year lease and putting $5000. down and a $350 turnin fee bullcrap! More
by idislikequirkvwbecauseoftheirendofleasefee
Employees Worked With
The general sales manager / name?
January 14, 2016
Bad experience My wife and I went to Quirk to purchase a new vehicle. This as our first experience with any Quirk dealership, but both of come from the automotive in My wife and I went to Quirk to purchase a new vehicle. This as our first experience with any Quirk dealership, but both of come from the automotive industry. The first part of our purchase experience wasn't terrible, but our sales rep Paula was very unknowledgable about the product......a new 2016 Tiguan. When going over the vehicle features she continuously mentioned features that were not part of the model we were looking at; 20" wheels, DSG transmission, all weather floor mats and more. Being a car enthusiast, I questioned a lot of what she was telling me, but she insisted the car had these features even when the information stating otherwise was right in her face. During the test drive, my wife mentions that she works as a Controller for another dealer (not a VW dealer) and that I used work as a Sales Manager. Even after the lack of "salesmanship/knowledge" from Paula, my wife decided she liked the car enough to consider the purchase. At this point Paula gets the Sales Manager involved and he presents the offer. We do the typical dance and after a fairly straight forward negotiation, my wife decided to purchase the car. The problem..... In the negotiation, the Sales Manager devalues her trade-in, a very well maintained 2012 Jetta, due to it having snow tires (these had less than 5,000 miles on them). He says he'll have to put tires on it no matter what, so I said I'll gladly take the snow tires back. No problem. Staying in contact with the Sales Manager in regards to picking up tires, it is now determined that "the car is going to the auction" so we don't have to put tires on it and that means you can't get your snow tires. As a former Sales Manager I wondered why a perfectly good VW, the brand they sell, it's going to auction? "It needs a little work". Well, them keeping the snow tires certainly wasn't part of the deal. In fact they made a REALLY big deal about this when trading in her car. Anyway, I agree to provide other tires just to get the car to go through the auction. Another trip up to Manchester and 4 tires dropped off. The next day or two I get a phone call from my friend the Sales Manager saying your snow tires are ready to be picked up and you owe $140 for the mount and balance. Dialogue: Me - Excuse me?! I owe money for something that was part of the deal? Sales Manager - Yes. Me - How much is it to mount and balance tires? Sales Manager - $140. Me - That's twice as much as your competitors. Sales Manager - ok....I can't agree to covering this, hold on and I'll check with my manager. Sales Manager picks back up - ok, we'll cover half. Long story, long.....don't buy from these guys. Old school tactics, unknowledgable sales people and not even competitive pricing. PS - also very weird that I never received a new car survey from VWoA.....I wonder what employee received that. More
by I8UR911
Employees Worked With
Paula
January 05, 2016
restored my faith Thank you Rick Moore and your service techs for fixing my 2010 VW jetta.You guys have helped me regain my faith in VW products.Your professionalism an Thank you Rick Moore and your service techs for fixing my 2010 VW jetta.You guys have helped me regain my faith in VW products.Your professionalism and knowledge is superior.I cant thank you enough.the car is running great.Your proper diagnosis and replacing the throttle body really woke the car up and best of all the check engine light is out and i was able to get an inspection sticker.Your dealership has a new and lifetime customer. Thank you Rick Moore. Your happy VW customer Geoff Ferguson More
by fergsvw
Employees Worked With
Rick Moore and his service tech crew
November 19, 2015
Good dealership Quirk VW is a great dealership I went to quirk with a Jetta for a trade bought from another local VW dealer owing 8000 dollars I went to 3 different d Quirk VW is a great dealership I went to quirk with a Jetta for a trade bought from another local VW dealer owing 8000 dollars I went to 3 different dealers to help me get into a new Passat and to get rid of some of that negative equity in my Jetta I will tell ya all 3 dealers said I owed to much until I went to quirk there was no problem with what I was trying to do here they were great and the price they told me didn't jump a penny during final signing whitch was a great surprise I had a few minor conserns with my new Passat and before I could call the salemanager Keith called me asking me if everything was good he fixed my conserns no questions asked I will be returning to quirk as they are above exceptional dealership trust me i will be returning to quirk VW in Manchester More
by Matthew McLatchy
Employees Worked With
Michael and Keith
August 28, 2015
Best experience I've ever had buying a car I met Dominic Aquili at the Manchester, NH VW Quirk dealership. I explained my wants and needs and Dominic was on top of every little detail. Dom is v I met Dominic Aquili at the Manchester, NH VW Quirk dealership. I explained my wants and needs and Dominic was on top of every little detail. Dom is very knowledgable and really knows his products.He is professional and friendly, which doesn't hurt at all. He made the time fly and made me totally comfortable that I was dealing with a pro at a dealer that has to be aware of what a talent they have in Dominic. My dealing were not at all simple, as it involve trading two cars. This a great experience. Thank Dominic and Quirk Volkswagen. More
by chet3313
Employees Worked With
Dominic Aquili, and Keith (Sales Manager)
August 06, 2015
Bought 3 cars in the last year! We have bought 3 cars in the last year, each time working with Jeremy Lent. He was extremely helpful, and was able to answer all our questions. Serv We have bought 3 cars in the last year, each time working with Jeremy Lent. He was extremely helpful, and was able to answer all our questions. Service has been great! I will definitely be referring friends and family. More
by Lizzy
Employees Worked With
Jeremy Lent
August 01, 2015
Do not go here Do not go here! My mother leased an EOS at Quirk. I believe the guy's name was Craig that she leased from. Not 100% sure his name. About a month aft Do not go here! My mother leased an EOS at Quirk. I believe the guy's name was Craig that she leased from. Not 100% sure his name. About a month after leasing my mother got cancer. She did not drive the car for a year due to her illness. When she was told it was time for hospice we went to get out of the lease with about 50 miles on the car. The staff could not have been ruder or less caring and unsympathetic. In fact they wanted nothing to do with us. Craig (car salesman) who was so nice when we leased the car wouldn't even give my sick mom the time of day. He brushed her off and sent us over to some jerk who was telling us it would cost $20k to break the lease. No one apologized for what she was going through instead they just tried to wheel and deal with us and give us the run around. Long story short my mom passed away last year and my dad dropped the car off. Now they are after him for money for her lease. Heartless staff!! Were so rude after they made their sale!! I would never step foot there! More
by Julie
Employees Worked With
Craig?
