RBM of Alpharetta - Service Center

Above and beyond expectations! I had a question about a 2015 GLK I recently purchased from a private seller regarding whether a navigation system could be installed. After being c I had a question about a 2015 GLK I recently purchased from a private seller regarding whether a navigation system could be installed. After being connected with Bill Peek, he spent quite a lot of time and effort finding the correct answer to my question. He even took the time to email me all the facts, quote, etc. That’s what I call going above and beyond the call of duty— especially since the car was purchased from a private seller. I’ve learned my lesson the hard way and will only buy cars from a reputable dealership from now on. Bill is an outstanding representative for RBM of Alpharetta. More

Repair scratch and dent on back panel of car. Excellent customer service! I was provided a loaner car and given daily updates on when my car would be ready. Staff is friendly and takes care of th Excellent customer service! I was provided a loaner car and given daily updates on when my car would be ready. Staff is friendly and takes care of their customers. More

100K service Always top notch prompt service with no surprises. Knowledgeable service team who take the time to explain things in simple understandable terms for t Always top notch prompt service with no surprises. Knowledgeable service team who take the time to explain things in simple understandable terms for those of us who are not mechanically minded. More

Took car in for Service No delay getting me setup when I took car for service. Was cordially greeted and treated with respect and consideration as always. Will keep recomme No delay getting me setup when I took car for service. Was cordially greeted and treated with respect and consideration as always. Will keep recommending RBM of Alpharetta. More

Friendly and very helpful. Best dealer service anywhere. For several years we've been bringing our Mercedes vehicles to RBM of Alpharetta for service. We've been dealing Steve Byrd as our service advisor and For several years we've been bringing our Mercedes vehicles to RBM of Alpharetta for service. We've been dealing Steve Byrd as our service advisor and have been very pleased with everything Steve has done. Steve is upfront, honest and accommodating. We always recommend this dealership! More

Fantastic Dealership and Service Department I have owned an E350 for 10 years, and I always have it serviced at RBM of Alpharetta. I've ALWAYS had the best and most efficient service of my vehi I have owned an E350 for 10 years, and I always have it serviced at RBM of Alpharetta. I've ALWAYS had the best and most efficient service of my vehicle every single time. More

Best service consultant in town I have been a customer of RBM for 16 years, first in Sandy Springs and then Alpharetta when they opened the dealership here. I have always received a I have been a customer of RBM for 16 years, first in Sandy Springs and then Alpharetta when they opened the dealership here. I have always received a great reception from my consultant Teresa Cox. She keeps me advised on service needed for my car - one less thing for me to remember. She makes sure I always have a loaner and is always willing to share a laugh and her time . She makes the bill less painful. I know I can trust her to take care of my car. I highly recommend Teresa Cox to anyone needing a fantastic service consultant. More

Teresa Cox is the best service advisor I have ever met. She takes the time to explain and answer questions. She makes it a priority to get me in and out of th is the best service advisor I have ever met. She takes the time to explain and answer questions. She makes it a priority to get me in and out of the service department. She is a pleasure to work with. I highly recommend her to any new customers. More

Service department My car needed help. I had two tires blowout on the interstate when I was on a trip and I immediately emailed Teresa Cox at Rbm of Alpharetta. Even t My car needed help. I had two tires blowout on the interstate when I was on a trip and I immediately emailed Teresa Cox at Rbm of Alpharetta. Even though she was at home sick with the flu, she stayed emailed me right back and gave me the first morning appointment upon my return and had a loaner car waiting for me. Teresa make sure my car was taken care of as if it were her own. She said “ you purchase this car because it rides like silk and I will make sure when it is returned to you it rides like silk again “. She went above and beyond to make sure I was OK even though she was the one at home sick with the flu. Teresa treats you like you’re the most important customer that has ever walked into the dealership. It doesn’t matter if you’re getting an oil change or complete overhaul, She will go out of her way and above and beyond so the next time you need to bring your car in, youre looking forward to it because this is the one moment in your day that you know everything will go perfectly!. She is honest, trustworthy and conservative when it comes to repairs- Thanks Teresa for everything :-) you should be training people on what it means to be in customer service!!! More

Love RBM North! We’ve been loyal to RBM north for over 10 years. They treat us very well! Teresa Cox and David Wang are wonderful! We feel like family. We’ve been loyal to RBM north for over 10 years. They treat us very well! Teresa Cox and David Wang are wonderful! We feel like family. More