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RC Hill Mitsubishi-Ocala

Ocala, FL

4.9
1,011 Reviews
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3550 S Pine Ave

Ocala, FL

34471

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Showing 1,011 reviews

April 22, 2023

Low pressure, relaxed environment. Attentive yet not aggressive sales team. No games or tricky conversations. Fair and honest deal More

by avserradella@gmail.com
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 22, 2023 -

avserradella@gmail.com responded

Great job. Enjoying my car.

April 22, 2023

I went for my oil change and they did a nice job. Cleaned the car once oil change was completed More

by loufarinella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

RC Hill Mitsubishi-Ocala responded

Loufarinella, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out to us if there's anything more we can do!

April 22, 2023

Service department is very friendly. They listen to your problem and have true answers to your needs More

by mbhoyt_35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

RC Hill Mitsubishi-Ocala responded

Hi Mbhoyt_35, thank you so much for your positive comments about RC Hill Mitsubishi-Ocala! We do hope we can be of assistance in the future. Take care!

April 20, 2023

This is the best dealership I’ve ever worked with. The staff are absolutely wonderful! More

by Snowflowr86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gamero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

RC Hill Mitsubishi-Ocala responded

Hi Snowflowr86, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at RC Hill Mitsubishi-Ocala!

April 19, 2023

Scott, Tom, and the RC Hill team were great! I have never had such an easy car buying experience. I will definitely refer friends and family, and will return for future car buying needs! More

by Prescilla222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Moret
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the kind words Prescilla! We're so happy you had such an easy car buying experience with us and hope you are loving your new car!

April 17, 2023

We had a great salesman; Scott Laney. Really easy, no hassle buying experience! I hate car shopping, but loved my experience with the RC Hill team. I will be returning when the time comes More

by Prescilla222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the 5 star rating Prescilla! We're so glad to have changed your feelings towards car shopping by providing an awesome experience! We look forward to seeing you in the future!

April 16, 2023

We were offered $500 for trade in for a vehicle we sold the next day for $6,000 to the first person that test drove it. Don't expect to go there and get any type of discount due to, and I quote "low invent More

by Joseph Pate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gamero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

RC Hill Mitsubishi-Ocala responded

Full disclosure here, the CVT transmission on your 2010 Nissan with 215,000 miles was slipping during the appraisal test drive. After selecting and test driving an Outlander, you informed your salesman that you were going to look at a chevy traverse before making a purchase but still wanted to work numbers on the Outlander. You also informed your salesman that you still owed around $6k on your Nissan and had already received a private retail offer for around $6k. We presented you with all the facts and figures and explained that due to the transmission issue and fair-trade value, we were not going to be able to compete with the private retail offer you had already received. We explained that we would not penalize you in any way if you decided not to trade your vehicle in, which many dealers do. Since you still owed around $6k on your Nissan and were trying to get payoff, and since you still wanted to look at a chevy traverse before moving forward, you decided not to make a purchase that night. We did not send out a “closer” to pressure you into moving forward that night as we do not believe in old school, high pressure sales tactics. The next day you reached back out to let us know you were ready to move forward. When you came in to sign paperwork, not once did you express any discontent or dissatisfaction. With discounts and incentives, you effectively paid invoice for your Outlander in a market where many dealers are still charging several thousand over MSRP. Not only that, but we secured you a 2.9% interest rate in a market where even some of the most aggressive interest rates are over 6%. To suggest that we “profiled” you or would “profile” any customer for that matter is completely baseless. As a non commissioned staff, our goal is to provide a low pressure, transparent environment where customers can feel comfortable making a vehicle purchase. If you would have expressed at any moment that you were not content with the deal you received or experience we provided, we would have never wanted nor expected you to make the purchase.

April 16, 2023

Excellent customer service they helped me with my mitsubishi outlander 2022, Jacob Hills does an excellent job and maintenance team too. More

by davidramirezz195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tavish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Hey David, glad to hear you had a 5 star experience servicing your Outlander with us. Jacob and the team look forward to helping you out in the future and we hope you have an outstanding day!

April 16, 2023

Carlos is awesome. Very polite and helped me with all my questions!!! He's definitely an asset to the company. He is the reason I bring my Outlander to you. I appreciat More

by slashiewskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gamero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the kind words and praise! We're so glad to hear Carlos took such great care of you. We look forward to providing you with continued top level service in the future!

April 12, 2023

Scott made our purchase of a new car exceedingly easy. No pressure, just information. We ended up with exactly what we wanted. More

by Jan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

RC Hill Mitsubishi-Ocala responded

Thanks so much for the 5 star rating Jan. We're pumped to hear you had such a low pressure car buying experience with us. Our goal is to make car buying low pressure and transparent. Thanks again for your business!

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