Major Compliant against RV World of Georgia, partner with Camping World
To the Owners, Corporate Board of Directors or any other parties that have an interest in RV World of Georgia.
I realize this a long post/review but one that is very necessary!
In my opinion, RV World of Georgia doesn't deserve a rating period. When I took my TourMaster motorhome to RV World of Georgia to have the windshield wipers reconnected after Freight Liner of Georgia un-plugged them when I had new batteries installed, Mr. Kevin Johns promised me it would be ready so that I could get back on the road before the of the day. Late Friday afternoon, I received a call from Mr. Kevin Johns, the service manager, telling me they were unable to get the repairs completed before the end of the day. Trying to leave on our long-awaited trip to South Dakota I told him I was disappointed, but I understood, even though I was disappointed, I would come to pick up my motorhome early Monday morning so we could leave on our trip. He assured me the motorhome would be ready. When I arrived at RV World of Georgia Monday at 9:00 am, I was informed my motorhome would not start because the batteries were bad. Remember, I just had new batteries installed at Freight Liner which made me very suspicious of what I was being told. I waited for two hours and forty-five minutes with my wife and dog waiting in the car. After checking with the service desk a number to times, I was told they were having problems starting the motorhome. I told Mr. Kevin Jones and the employee at the service desk if they would not take me to my motorhome, that I was going to climb the fence to see what was going on. An employee at the service desk told me he would take me back to where my motorhome was parked. When he retrieved a golf-cart, he took me to where it was parked. When we arrived where it was parked, I discovered that my motorhome was damaged. Someone parked another motorhome beside my motorhome so close they mashed the left-side mirror and causing damage to the rear awning arm. I took pictures of the area that was damaged and browed some tools to put the mirror back where it should be so I could leave on our trip, and the fact that I could not leave my wife and dog in the car any longer. I told Mr. Kevin John and the service desk person I would bring my motorhome back to have the paint to the mirror and awning repaired, both agreed that they would take care of everything. The starting issue was they had the main-switches/breakers turned off, once I turned the switches/breaker on I started the generator and the motorhome and left with my wife on our trip. When I returned from our trip from South Dakota, I took my motorhome back to RV World for the repairs.
After a week no work or repairs were started. Expressing my complaint to Mr. Kevin Johns about the service I was receiving he promised he would get the job completed ASAP. He promised he would wash my motorhome, they never cleaned it, for all the delays and the numerous trips back to RV World for the repairs as a way to show they were at fault/wrong and wanted to make it right. I thought at the time that was the first time anyone showed any concern for the problems RV World of Georga has caused. When I went back to RV World the second time because the paint was the wrong color and that the paint was incomplete on the mirror and the awning would not open and close correctly. After being delayed with many excuses, I wanted to speak to the manager, Mr. Jimmy Grotz. After my meeting with Mr. Grotz, he committed to me he would look into what was going on and would make it right. What a waste of time, he did nothing. He ended up being the problem. After talking with my wife, she informed me because my motorhome, is registered in Montana they probably thought I live there and that they would never hear from me again, I live in Atlanta GA.
Pleading with RV World of Georga do the right thing repairing my motorhome and putting it back the way it was before. I spoke with Mr. Jemmy Grotz a second time. He called my cell phone yelling at me, when I did not respond to his yelling he hung up and later sent an email to inform me they were not going to do anything about the awning and that he would make arrangements with the painting department to make time for me to paint the mirror, the fourth time. I sent an email to Mr. Grotz that I would like to contact the owners of RV World to ask them to look into all that's happened to me and that I did not trust Mr. Grotz or Mr. Kevin Johns any more, of course, he refused. I ask Mr. Grotz for all employees that work on my motorhome, the employee who park the other motorhome beside my motorhome causing the damage to my motorhome and the other motorhome, a copy of any training manuals provided before they allow an employee to drive/park class A motorhomes. I explained to Mr. Grotz whoever caused the damage used only the backup camera and never used the mirrors to see how close he was to my motorhome. That's how all this happen, an inexperienced employee being allowed to drive and or park class A motorhomes with little or no experience. I'm still trying to locate an address for RV World of Georgia's owners to inform them the type of management they have, running off their customers. And to serve them with legal action if Mr. Grotz insists on treading their customers the way he does.