The 1-Star review isn't because I didn't get the truck. I'm cool with it. It was probably always a little beyond my means. However the antiquated, 1980's car-lot, dishonest sales approach employed by Raceway toward me over the last 2 days leaves me thoroughly disappointed and disrespected. The sales person, Denis, was nice enough, but again I cannot disregard the dishonesty I received through him.
1. Denis gave me a "ballpark" number for a monthly payment of my perspective new truck. I figured, as with all negotiations that this was a starting point. After some informal discussion he agreed that the chances are great that with more formal negotiating the monthly would come down more to my liking. However, upon returning to the dealership, 4-year-old-daughter in tow, he proceeded to tell me that the payment was going to be about $50/mo MORE than we discussed the day previous. I wondered how this could be?
2. Denis gave me a trade-in quote for my truck yesterday that I was very content with, but upon returning for the deal, the offer went DOWN $3,000.
3. Raceway Chevy was utterly unwilling to do ANY negotiating on their part! They 'offered' me the $3,000 Chevy corporate discount, and my Educator or Costco discounts, but would not budge a dime from their profit margin. On a $64k truck! Here is a quote from Denis: "If there's a day to do a deal, it's today". But I do not understand what the "deal" was. What made today better than yesterday if Raceway was unwilling to work with me from their end?
4. The most egregious: Upon trying to figure out the magically inserted $8k gap, Denis quickly read through a finance sheet that includes a MANDATORY $3,500 'service' package. Something he said is listed on their website, but I still cannot find anywhere. When I told him I didn't want said $3,500 package Denis said "That's instead of marking our tuck up over MSRP!" and that the package was mandatory. Unfathomable to me!
While Denis was my sales person I do not fully blame him. I could tell the uncomfortableness coming from him as he tried to "explain" Raceway's cheap tactics. A manager never even came to talk to me and instead left Denis there to sweat it out until I left.
I'm sad that chip shortages have affected the auto industry and I wish dealerships well. But these shady, dishonest practices will cost Raceway much more in the long run. They have already lost one potential customer because of it. Bad form.