Radley Acura

Be weary. They do not do the work they say they do. I paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I hav paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I have requested work to be done that is covered by warranty only to find parts were never replaced or fixed. If you take your car here, make sure you check all work before you leave. Mark items that are to be replaced and check for that mark when you pick your car up. More

This service department is VERY unorganized. My service was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer s was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer ship, SUX! My next car will be a Mercedes. Then, maybe, I will get the luxury service to go with the cost. More

Most unprofessional individual I ever met from a business perspective. This gentleman lost his "cool" in front of my family when price negotiations were not going his way. I only bought the vehicle because t perspective. This gentleman lost his "cool" in front of my family when price negotiations were not going his way. I only bought the vehicle because the price was lower than the surrounding area. I believe I have figured out why! When you consider there sales and service is below par then something naturally has to give. Just some advice to Acura, I would consider auditing the management of this companty! Now that Acura has enetered the price realm of BMW, Mercedez Benz, Lexus and other luxury cars; People that have the capacity to buy at this level will dissapear. More

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left clear coat on my front bumper which had previously been covered over 2 years prior. All work was performed within a timely manner and they even gave me a loaner car. I did have some qualms with the pricing for the alignment performed but this was quickly worked out with my service manager. Overall I would recommend Radley Acura of Falls Church based on this service. More

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left clear coat on my front bumper which had previously been covered over 2 years prior. All work was performed within a timely manner and they even gave me a loaner car. I did have some qualms with the pricing for the alignment performed but this was quickly worked out with my service manager. Overall I would recommend Radley Acura of Falls Church based on this service. More

My advice is to shop around at other Acura dealers to see who gives you better service. Chevy Chase Acura is more attentive than the repair mill that is Radley (although Radley does have a nice waiting loun who gives you better service. Chevy Chase Acura is more attentive than the repair mill that is Radley (although Radley does have a nice waiting lounge). And Radley has sometimes tended to skimp on quality. In fact, Radley at one point told me that two of my warranty-related problems on my 03 RSX weren't fixable according to an Acura Corporation representative (or some $%^& like that), but when I took the car to Chevy Chase, they fixed both problems. More

i probably like many others buy a car from radley b/c they promise free oil changes for life. unbeknownst to me the service is absolutely horrible and trying to make an appt for an oil change or getting they promise free oil changes for life. unbeknownst to me the service is absolutely horrible and trying to make an appt for an oil change or getting a loaner can is next to impossible. if you think you should buy from here solely for the oil changes, RUN go somewhere else to purchase your car More

Sent in specs for Acura TL Auto with Nav. Mohammed (Interent Manager) sent me back and e-mail and we chatted on the phone about what specifics I wanted in the car. He agreed to the price of $34,900 fo (Interent Manager) sent me back and e-mail and we chatted on the phone about what specifics I wanted in the car. He agreed to the price of $34,900 for an Anthracite Metallic exterior color /Quartz Leather interior, Wheel Locks, Splash guards, Body Side Molding, Door Edge trim, Back-up sensor and attachment, and all season floor mats. He said he would not send me an e-mail stating that but we were agree on all the specs and price then he asked me for my credit card. Having trust, I gave it to him and after he received the card he changed the price to $35,400. This man is a swindler and a Crook do not deal with Radley if they are going to employee people like this. Ashok, very unsatisfied non-customer More

There seems to be a very clear pattern in the other comments. Some people are satisfied with their SALES experience. NO ONE seems satisfied with the SERVICE experience. If my own recent trip to Ra comments. Some people are satisfied with their SALES experience. NO ONE seems satisfied with the SERVICE experience. If my own recent trip to Radley is representative, it's not hard to understand why. Radley OVER-promises and UNDER-delivers. A repair that I was assured would take less than 24 HOURS took more than 3 DAYS. Radley is locate FAR from Washington's Metro, and their so-called shuttle service runs on an abbreviated schedule that shuts down before many people are done at work. To get a loaner (which might give Radley some incentive to get the work done quickly so they could get their car back), I was told I needed to schedule FIVE weeks in advance. (Good luck getting Acura to tell you five weeks in advance when a part is going to fail and need to be replaced.) The one respect in which Dan Gonzalez, the Radley service manager, was honest is this: he says there are too few Acura dealerships in the Washington area. Without competition (and having already collected the purchase price of the car from you as a buyer), Radley doesn't have to do better. More

I got a pretty good price on a new TL with Navi (34.5 K out the door) and Al was pretty friendly. The sales was kinda hurried though and he could have taken his time explaining the car. The financing mana out the door) and Al was pretty friendly. The sales was kinda hurried though and he could have taken his time explaining the car. The financing manager tried to sell a 6.99% interest on the finance. Had to haggle to bring it down to 5.09%, that was the only bad part. Free car washes are only WITH service. That said that amounts to maybe 3-4 free car washes a year, which shouldn't be a selling point. More