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Radley Acura

Falls Church, VA

Overview
Reviews
4.9
1,046 Reviews
Call Dealership (703) 824-5700
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5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,046 reviews

August 03, 2023

My technician did a wonderful job scheduling my appointment and notifying me of the status of my car. I had to work while I waited and the waiting area was very comfortable and accommodating to me More

by vnharley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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Aug 08, 2023 -

Radley Acura responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

I am very impressed with their service and follow thru. They exceeded their promise by a mile and that is saying a lot in today’s customer service environment elsewhere. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
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Aug 07, 2023 -

Radley Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

I had a great experience with Habib, very kind and professional! My car is in great hands! More

by DaniFitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habib
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Aug 07, 2023 -

Radley Acura responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

The service is very good they clean your car in and out quickly friendly teams More

by victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik
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Aug 02, 2023 -

victor responded

Yes they did

Aug 07, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

Brian was very cool and not pushy. Staff was great to is and our kids as well. More

by Gp0034
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
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Aug 07, 2023 -

Radley Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

Consistent communication and excellent work on my vehicle. The service team is incredible and always seem to go above and beyond to ensure your vehicle is fixed. More

by nomadictexan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando
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Aug 04, 2023 -

Radley Acura responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

Scheduled an oil change appt, showed up on time, yet still had to wait 2 hours for car to be finished. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Aug 07, 2023 -

Radley Acura responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. I hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting me know so I can make the necessary customer service adjustments. Please contact me at your earliest convenience if you’d like to discuss your experience further. I look forward to speaking with you soon. Sincerely, Jose Cabrera - General Manager

August 01, 2023

Very friendly employees & prompt service. Did not find any extra work. A great waiting area More

by Jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A delightful lady whose name I don’t remember
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Aug 04, 2023 -

Radley Acura responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

They are really helpful and do the great service appreciate quickly response , I appreciate all the staff members such a good team work More

by raparty14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Aug 04, 2023 -

Radley Acura responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

Mo & the finance guy (forgot his name) were wonderful. They are understanding that people are not perfect yet everyone deserves a chance. They also respect people’s time! No games were played when I told More

by dtfields24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Aug 04, 2023 -

Radley Acura responded

I love hearing about customers that have a terrific experience at Radley Acura. I know that buying a car is an important decision and I am proud that you chose our dealership. Please feel free to contact me if you have any questions on your new vehicle. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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