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Radley Acura

Falls Church, VA

Overview
Reviews
4.8
1,049 Reviews
Call Dealership (703) 824-5700
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5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,049 reviews

August 03, 2023

Easy peasy to get work accomplished at Radley Acura. I was able to make my appointment online, show up, wait for my car while also getting work accomplished, and leave in the same morning. More

by SebrinaVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally in Service
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Aug 08, 2023 -

Radley Acura responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience. We’re happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 03, 2023

The service department custome service is excellent. I have found them to be honest in their diagnosis. More

by juliegal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 08, 2023 -

Radley Acura responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Radley Acura, we value our customers and we look forward to seeing you down the road. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 03, 2023

Great customer service. I was informed about the status of my vehicle the whole time it was being serviced. More

by rvangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 08, 2023 -

Radley Acura responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 03, 2023

They are very helpful, courteous, respectful and very friendly. Mr. Robert Azu is a professional who will go beyond expectation. He is always helpful and caring. More

by rkwarteng
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Azu
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Aug 08, 2023 -

Radley Acura responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

I am very impressed with their service and follow thru. They exceeded their promise by a mile and that is saying a lot in today’s customer service environment elsewhere. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Report | Print
Aug 07, 2023 -

Radley Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

The service is very good they clean your car in and out quickly friendly teams More

by victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik
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Aug 02, 2023 -

victor responded

Yes they did

Aug 07, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

I had a great experience with Habib, very kind and professional! My car is in great hands! More

by DaniFitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habib
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Aug 07, 2023 -

Radley Acura responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 02, 2023

Brian was very cool and not pushy. Staff was great to is and our kids as well. More

by Gp0034
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
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Aug 07, 2023 -

Radley Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

Took care of my service in very reasonable time. I didn't have an appointment. Before vehicle turned back to me, they discovered a very low freon charge, and got on that right away. More

by cgadm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sohail Nasim
Report | Print
Aug 04, 2023 -

Radley Acura responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

August 01, 2023

An excellent service center with friendly and expert staff that perform well priced work quickly. More

by mikeohara7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Aug 04, 2023 -

Radley Acura responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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