
Radley Acura
Falls Church, VA
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Habib Smart was absolutely terrific to work with, he really lives up to his last name! Habib went above and beyond to make sure we were taken care of quickly and that the process was easy and efficie really lives up to his last name! Habib went above and beyond to make sure we were taken care of quickly and that the process was easy and efficient. So much so, that I added another service that very day that I wasn't planning on getting done until sometime in the future. I was thrilled when I left with how exceedingly pleasant it was to do business with each and every single person at this location. Shout out to Sohail Nasim for running such an excellent Team. More
Quick and efficient service! Rhudy was excellent and made sure I had everything I needed. I was able to get a loaner for the weekend. Will definitely be back for the great service. sure I had everything I needed. I was able to get a loaner for the weekend. Will definitely be back for the great service. More
Courteous service, willingness to negotiate on the price, acceptance of my trade-in, and responsiveness to my questions and needs. I would recommend this dealership without reservation. acceptance of my trade-in, and responsiveness to my questions and needs. I would recommend this dealership without reservation. More
The people there are very pleasant and efficient. They do a good job of servicing our car. Most noteworthy to us of all the great people there is Nando. He is a superstar of customer service...knowledge do a good job of servicing our car. Most noteworthy to us of all the great people there is Nando. He is a superstar of customer service...knowledgeable, accommodating, just the BEST! Every customer-service business needs a Nando to succeed. You are fortunate to him him. Thank you. More
Though I dread taking my car for service, I love the relationship with Radley Acura and my advisor. The feeling of being 'part of the family.' Nando is extremely professional and tells me exactly what relationship with Radley Acura and my advisor. The feeling of being 'part of the family.' Nando is extremely professional and tells me exactly what services my car needs and those that can wait. I feel it's not all about the money. I would not my car with any other service advisor. The customer service received from him and the ladies at the front desk is excellent. Staff have always been helpful when I've had my car serviced. Service at the dealer doesn't come cheap, but I know my car is fixed right and the service is guaranteed, and that alone is having great piece of mind, so I will continue to service my car there. More
I have been working with my salesman Robert Azu for more than 20 years. Robert had always been courteous, helpful, knowledgeable, and pleasant to work with. It also helped to know that the offer I receive than 20 years. Robert had always been courteous, helpful, knowledgeable, and pleasant to work with. It also helped to know that the offer I received for my 2012 MDX trade-in was fair and reasonable. More
I like how friendly your dealership is and I'm NEVER pushed into something I don't want. Let alone, when I spoke to finance he just made me aware of what things were without a time limit. I have been to pushed into something I don't want. Let alone, when I spoke to finance he just made me aware of what things were without a time limit. I have been to another Acura dealership (not Radley) where it was the worst experience EVER. I don't care how far I have to travel for Radley because it's worth the pain-free experience! More
If you go there, ask for Yonathan. The process was long as is any car deal but this young man was polite, efficient, and personable. Definitely a plus to the company to have him, A+ as is any car deal but this young man was polite, efficient, and personable. Definitely a plus to the company to have him, A+ More
I really like the car that I bought, but let's be honest: it's an Acura and the car would be very nice no matter what dealership I bought it from. This dealership, however, misses the mark and I will not be it's an Acura and the car would be very nice no matter what dealership I bought it from. This dealership, however, misses the mark and I will not be buying from here again, nor would I refer my friends and family to do so. Their service department is poor at best, and sales botched my experience so bad that I am now clearly able to see why that Lexus that I was considering would have been a smarter purchase. It comes down to the customer service experience, and that is not the focus of this dealership. They have lost me as a lifelong customer over $200. More