Radley Acura

A Karen Radley Acura customer since 1996 and this is vehicle number 7. I drive extra miles, passing other Acura dealers, to purchase and have service done at Karen Radley.I would not utilize another dea vehicle number 7. I drive extra miles, passing other Acura dealers, to purchase and have service done at Karen Radley.I would not utilize another dealership.The staff is like family...everyone calls you by name making it a personal experience. You never feel like a number!! More

Our first time servicing the car, they end up giving away the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. A the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. Absolutely ridiculous. No offer of compensation. More

I had an outstanding experience last week at Radley Acura with Sunny Naiyer and the Radley management team. I upgraded my TL to a new 2011 model. They made the experience very pleasant for me. I was in an with Sunny Naiyer and the Radley management team. I upgraded my TL to a new 2011 model. They made the experience very pleasant for me. I was in and out of there very quickly, and I got a great price on the car. Thanks Radley!. The sales rep, Sunny, is one of the best I have ever worked with. I have followed him around from one dealership to another. Sunny is awesome! More

We worked with Sunny to purchase our new Acura MDX and he was wonderful! Sunny was extremely patient with us and took the extra time to really show us all the great perks of the car and let us test drive it was wonderful! Sunny was extremely patient with us and took the extra time to really show us all the great perks of the car and let us test drive it a few times. He also walked us through all of the great technology the car has to offer and explained each feature. We left feeling VERY confident with our purchase. Radley Acura was recommended to us and we will definitely be recommending the dealership and Sunny to others! Thanks! More

Brian Groleau, my service consultant, was extremely informative. I had an A1 service due on my '06 TL and Brian was very helpful in explaining the service call. Although a routine call, he actually h informative. I had an A1 service due on my '06 TL and Brian was very helpful in explaining the service call. Although a routine call, he actually helped more by answering quite a few more questions than was related to this visit. He's obviously experienced with Acura cars as he is with customers because he was patient and willing to spend the time with me to explain my options in maintaining my car. During this call, he kept me informed before, during, and after the service and it was very much appreciated. From the time I purchased my TL from Radley Acura to every service call since, I've had exceptional experiences. Thank you Brian and thank you Karen Radley! More

Sherman is awsome service person,Great personality, Sherman Hashi Has Been My Service Rep. Entire Time I Have Owned My Acura 2011 MDX & other previous Acura SUV’s, He Always Stops What He’s Doing When Sherman Hashi Has Been My Service Rep. Entire Time I Have Owned My Acura 2011 MDX & other previous Acura SUV’s, He Always Stops What He’s Doing When I Pull In The Lane And Treats Me As If I’m The Only Customer He’s Helping Even Though I See Him Helping 20 Other People During My Wait. I Am Very Impressed With the Customer Service In General at This Facility and I Tell Everyone I Come In Contact With That Radley Is the Dealership to Use. More

I recently purchased a 2011 Acura RDX from Radley Acura, and had a great experience working with Ahn. We drove from Baltimore to Radley because they had the best price around. When we got there the staff wa and had a great experience working with Ahn. We drove from Baltimore to Radley because they had the best price around. When we got there the staff was friendly and helpful and got us in and out quickly with no hassle. I was very pleased with the customer service we received and would recommend this dealership. More

I have given this Great rating for Radley, primarily based on a specific service person, Carolyn Mason. Carolyn is outstanding. For years I have been having my car serviced at Radley. Each time I ha based on a specific service person, Carolyn Mason. Carolyn is outstanding. For years I have been having my car serviced at Radley. Each time I had my car serviced Carolyn explained in detail what was being done to the car, so I always felt confident I was recieving the best work possible. I am very impressed with Carolyn's professionalism and the amount and quality of service she provides. More

BAIT AND SWITCH -- they agreed to price over internet for specific car. After test driving and waiting to sign paperwork, they inform me they made a mistake, the price was actually $2k higher...stripped dow specific car. After test driving and waiting to sign paperwork, they inform me they made a mistake, the price was actually $2k higher...stripped down version was at my price. I threw fit, got car. Should never have happened, and i am convinced they did this on purpose! Got me to drive an hour, drive, then retest, then wait for paperwork...then spring it on me as i am about to sign. FOOLISHNESS. Anh should be ashamed. Manager should be ashamed. Owner of this dealership should be ashamed. More

Have used this dearlership in the past with great service. Mr. Al Gravi was very friendly, professional, and responsive to my questions and concerns. He assited in every way possible, helping me to service. Mr. Al Gravi was very friendly, professional, and responsive to my questions and concerns. He assited in every way possible, helping me to get a good deal. I have owned Acuras since 1987 and find them providing outstanding performance. More