Radley Acura

I wish I could write a good review here but unfortunately my experiences have led me to write the latter. After three agonizing, not to mention costly, visits to this place I am officially done. My first b my experiences have led me to write the latter. After three agonizing, not to mention costly, visits to this place I am officially done. My first bad experience was with Sherman regarding tire replacement on my 2009 Acura TSX in Dec '09. I had just bought my car in June of that year and had to replace three tires that kept bursting on the sidewalls. I planned to take the issue up with Michelin and asked Sherman to keep the tires, so I could have a Michelin dealer inspect them. After waiting at the dealership for two hours I get my car back with no tires. Sherman tells me they had already disposed of my tires and he realizes that I had nothing to present to Michelin but the tires we already gone. That was a $720 mess which Sherman showed no concern for other than making sure he got a good rating from the Acura survey folks for the one tire he did replace. Needless to say he totally didn't get a good rating from me. There was another incident with my rear brakes needing to be replaced at 20K miles, which is unheard of, and Brian Groleau tried to feed me some nonsense about brakes just wearing that way. It wasn't until I saw on a Honda website that they were actually involved in a Class B action lawsuit where other consumers had also noticed the premature brake wear and decided they weren't going to take no for an answer. Surprise surprise..the people won. I called Brian to ask him about this and he said he was aware but that is not something they are really able to speak on or point out at the dealership. Ok, that's fine, but why tell an unnecessary lie. He knew that wasn't normal wear and tear for breaks. It took almost ten minutes of probing just to find out that even if I did pay the $350 for the new brake design kit there was no guarantee that is was any less faulty than the original so off to Meineke I went. Today was the icing on the cake though. My poor Shelly (that's what I named my car) was in an accident in 09/10. The repair shop supposedly had it fixed but I had been running around with them for months trying to get them to admit that there was a still a lingering issue. It was a very obvious and annoying noise coming from my front tire. Finally, I said forget this and got the approval from my insurance company to take it to the dealership and see if they could find the issue. In their corner....they did. I had a wheel bearing that was bad and needed to be replaced. When Brian told me they found the issue I was so happy and relieved and explained to him the situation with the previous repair shop and how USAA was covering the costs of repair. To make things faster and easier I just paid out of pocket and was set to go on my merry little way. Besides my car being FILTHY which they said they vacuumed out and washed, there was no droning noise (my main concern) and all I had to do was get a car wash. It wasn't until I got across the street to the car wash that I noticed this dime size piece of paint missing from my door along with two smaller areas. So, now here we go again. I called Brian back to let him know my discovery. He says we'll note the damage and so on and so forth. I call today to clear up some missing insurance information and to follow up with some of the other issues I had talked to him about with my car. About maybe five minutes into the conversation Brian tells me how it seems no one there can make happy, how I am just making up stuff with my car and that I should just take my car somewhere else. The now shocked an offended me retorts by asking him how dare he make me out to be dishonest and tell me to take my car elsewhere when that is not his call to make. I also followed up by saying if I "made up" the issue then he "made up" the $350 invoice for the wheel bearing that was replaced. After refusing to get into anymore unpleasant word exchanges or subjecting myself to any worse professionalism I just asked to speak to the service manager which is NEVER there. I will not let this incident go uncorrected. There was no need for Brian to speak to me that way or imply the things he did which in my opinion sounded like someone who was just blurting out anything because they had reached the end of their ability to carry out an intelligible conversation. I mean really, who would be happy with having to go through all this with a car that is still covered under warranty. The whole point of me buying a new car was so I didn't have to deal with any of this nonsense. I feel so slighted by their service and just embarrassed by the way Brian handled the situation. I wasn't asking for any favors just for them to do what they were suppose to More

Sunny was very helpful all the way since we bought our car to whenever we had service requests. We had an issue with the tire and wiper, he got right on the job and took care of it. We appreciate his cust car to whenever we had service requests. We had an issue with the tire and wiper, he got right on the job and took care of it. We appreciate his customer service and interest in keeping his customers happy. Thank you Sunny! More

What you should expect from every Acura dealership. I had a weird rattling noise coming from my MDX. Jeremy was professional, knowledgeable, timely, and was great to work with. Him and his staff pinpointed t a weird rattling noise coming from my MDX. Jeremy was professional, knowledgeable, timely, and was great to work with. Him and his staff pinpointed the problem and were able to fix it in a timely manner. Thanks Radley Acura. More

I've been having my vehicle serviced at Radley Acura since I purchased it from them in April 2007 and will continue to do so as long as they retain employees like Jeremy to handle whatever issues I'm ha since I purchased it from them in April 2007 and will continue to do so as long as they retain employees like Jeremy to handle whatever issues I'm having with my car. He treats me (and other customers I've observed him handle) with the kind of personal touch you would might expect from a good friend who happens to work there or a sole practioner who is relying on your satisfaction with his work to keep him in business. His attentiveness to your automotive concerns indicates to me that he has a vested interest in making sure you drive away feeling better about the safety and condition of your vehicle than when you drove in. And he's always keeping you apprised of any savings or rebates or recalls you may be entitled to as well as clearly explaining in reasonable detail what problem your car was having and how they resolved it and what things you may need to address with your vehicle going forward. Further, he reminds you about stuff like regular vehicle maintenance checks and tire rotations and those darn Virginia safety inspections (which I can never remember). Overall, in my opinion, Jeremy is truly a stellar service representative and an upstanding individual as well. He is definitely a valuable asset to this dealership. More

Radley Acura has always been a Outstanding Dealership to be ascociated with. I recently had a trasmission issue and Mr. Jorge Sands of the Transmission Department along with Jimmy from the service departmen be ascociated with. I recently had a trasmission issue and Mr. Jorge Sands of the Transmission Department along with Jimmy from the service department walked me throught whole process and expalined to me what could be done in my situation. The customer service they displayed was "Outstanding" along with the experience they showed on the vehicle. Much contunued success to the Radley Acura Team. Chris Coleman More

I have have dealt with numerous Dealerships over the years and have not been impressed but in the case of Radley and specifically Jeremy Logsdon I have always always been very satisfied especially with years and have not been impressed but in the case of Radley and specifically Jeremy Logsdon I have always always been very satisfied especially with his attention to promptness and detail. I bought my RL new in 2006 and have had it in for service 3 times a year since and have never been disappointed. More

Went in for an oil change and was well taken care of by Jeremy Logsdon. Quick service thanks to having made an appointment ahead of time. I was given all relevant information and was able to decline serv Jeremy Logsdon. Quick service thanks to having made an appointment ahead of time. I was given all relevant information and was able to decline service not needed. Received the usual personal level of service. More

My wife and I dropped off our cars, a MDX and a RL, to Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a beat, she warmly and professionally processed our requirements and allowed us to go about our business. Sure enough Carolyn called me at 10:45 and indicated that the RL would be ready by 11:00. My wife happily drove off happy with a freshly washed and fully serviced car to meet her 11:30 medical appointment. Carolyn then delivered the MDX on time, which I had just concluded buying from Radley Acura being at the end of my 39 month lease. The car was again fully serviced washed and waxed! She did this without blinking an eye, all the while asking about our lives and how our son was doing at college. I am a stickler for detail and service. I have also now purchased two cars from Radley and had both of them serviced there. It is clear to me Carolyn is one of the very best and will be one THE reasons why we will continue to give Radley our support and business. More

My car has been in for service several times over the past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Ma past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Mason, who made sure that I knew what service was suggested at that time, how long it would take, and the approximate cost. She is truly exemplary at her job, very professional, courteous and friendly at all times. She always has a smile for everyone, and obviously has a wonderful service team to back her up. I have been to other dealerships, and was not treated with respect but rather with disdain, and would never return to those dealerships again. I have recommended Carolyn to all of my friends and colleagues who own Acuras! She is truly a gem, and Radley should be very grateful to have her on their team. More

Radley Acura of Fairfax Va. has been my preferred service Radley Acura of Fairfax Va. has been my preferred service provider for about two years. Upon my first visit to Radley Acura, I was paired up with Radley Acura of Fairfax Va. has been my preferred service provider for about two years. Upon my first visit to Radley Acura, I was paired up with service rep Sohail Nasim and I've neither regretted it or looked back since. I've had my vehicle serviced by them over 20 times and each time the service rendered was impeccable and unparalleled. Radley Acura's service personnel make you feel safe and assured that your car is in excellent care and that their customers best interest is their top priority. From my personal experience with Radley Acura, it is evident that customer satisfaction is the driving force of this companies sustainability and growth. The service reps at Radlleyt Acura are very knowledgeable and forge personal relationships with their clients. When leaving your car in their care you feel as though you just left it with a trusted friend and not just at any auto Machanics shop. On several occasions when my warranty company didn't want to make a repair that fell under their responsibility, Sohail has gone to-bat for me with success resulting in my paying less or no out of pocket expenses. He has never left me in the dark about anything concerning my vehicle and if ever a potential problem arose, he remained in constant communication with me until a resolution was found. Sohail has always taken my personal situation into consideration and has always worked hard to meet my goals. The service provided by the reps, mechanics, and office personnel at Radley Acura is remarkable. I would definitely recommend them and Sohail Nasim in particular to anyone owning an Acura. More