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Radley Acura
Falls Church, VA
1,049 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 11, 2011
As a transplant from up north and proud Acura owner for well over ten (10) years [with a relative who has driven and owned Acura automobiles for the past 22+ years], I can absolutely say that the quality o well over ten (10) years [with a relative who has driven and owned Acura automobiles for the past 22+ years], I can absolutely say that the quality of the product is first rate, low maintenance, and the cars definitely last a long time. Whenever I take my car to Radley Acura in Fairfax, the service staff is professional, first rate, and very informed about the Acura product. My hat definitely goes off to them. More
by jp007
Employees Worked With
Sohail Nasim
March 11, 2011
I would def recommend this dealer to anyone owning Acura's. Very fast and friendly service. The service rep I deal with (Brian N) has a lot of knowledge in this business and always takes the extra s Acura's. Very fast and friendly service. The service rep I deal with (Brian N) has a lot of knowledge in this business and always takes the extra step to help out. Been a customer since 2004 and always return for quick and fast service. More
by AccuraRL
Employees Worked With
Brian Nguyen
March 11, 2011
great customer service and nice job on my acura . I enjoyed the wifi that radley acura offer while waiting for my car to be services.the services man was very helpful and did suggested future need of s enjoyed the wifi that radley acura offer while waiting for my car to be services.the services man was very helpful and did suggested future need of sevice on my vehicle and well inform about my car.thanks More
by mutambaie
Employees Worked With
Bryan Nguyen
March 11, 2011
This Acura Representative, Brian Nguyen, is the best dealership employee there. His friendliness, dependability, and efficiency on the job is easily the best I've ever dealt with at ANY car service shop dealership employee there. His friendliness, dependability, and efficiency on the job is easily the best I've ever dealt with at ANY car service shop. Overall, the customer service at the Radley Acura dealership is hands down the best in it's class. More
by Slick2daE
Employees Worked With
Brian Nguyen
March 10, 2011
jimmy was great, brought my 2002 acura in for a safety check. He took care of the problems and kept to his word about the price estimate. gave me a loaner so i didn't have to wait. Other than that, i thin check. He took care of the problems and kept to his word about the price estimate. gave me a loaner so i didn't have to wait. Other than that, i think they forgot to vacuum the car but they washed it. More
by 4isthebestnumber
Employees Worked With
Jimmy
March 10, 2011
Since 2004 when I got my MDX at Radley, I've had all its service done there. Service work has always been excellent. The staff have always been friendly, concerned about the customer and interested in doing service done there. Service work has always been excellent. The staff have always been friendly, concerned about the customer and interested in doing more than you really expect: From the guys parking cars smiling & being friendly, to the service consultant tracking down another person to make sure every question I might have is fully answered, to the cashier making sure the paper floormat & seat protector is removed before you get in your car, etc... Radley staff's treatment of customers is "uncommonly good". When I wrote that phrase I thought maybe I was being trite, but no, recalling my routine experiences at other car repair shops or with TSA, or local stores--Radley does treat you uncommonly well. More
by bobdx
Employees Worked With
Jeremy Logsdon
March 10, 2011
I have been a customer with Radley Acura for about 2 years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. I am very pleased and will continue working with him. Radley Acura I believe gives excellent customer service. More
by stephanienicole
Employees Worked With
Brian Nguyen
March 10, 2011
We had a problem with the manufacturer and Mr. Desdunes fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds th fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds them. We will be back for all our service needs in the future for sure. More
by pwevans
Employees Worked With
Mr. Sargio Desdunes
March 10, 2011
I am currently leasing my second Acura from this dealership. The first was a TL and now I am leasing an RDX. I will start with the positive - the service department. Jeremy Logsdon is professio dealership. The first was a TL and now I am leasing an RDX. I will start with the positive - the service department. Jeremy Logsdon is professional, courteous, polite, communicates well and responsive. I would recommend Jeremy to any customer and he, along with all the men and women from the service department, are the main reason why I decided to stay with Radley Acura and lease my second car - the RDX that I am currently driving. However, I question the ethics of the sales department. When I leased my TL a few years ago I thought the sales department was ok - not spectacular but ok. When I turned in the TL last February I was told that I was in a very expensive lease that I should have never been. I was assured that my new lease would be better as Radley Acura values it's customers and those that continue to stay "in the family". I felt good about this so move forward with leasing my RDX. When I signed the new lease I was urged to buy a service plan that would provide me with free oil changes and state inspections throughout my lease (the same offer that I had on my TL) the cost of this would be rolled into my payments. I bought it but have recently been told that this service was not fully explained to me. The service that I bought only provides for discounted oil changes not free as I was told and that the service only provides for 5 oil changes over the lease of the car. And, the mileage intervals are not accurate for an RDX either - it states 7000 miles when the RDX requires oil changes at lower intervals. Furthermore, this was never put into my file that I purchased this service so Jeremy, and other service employees, continually have to take time to hunt this information down repeatedly. I feel that the sales team at Radley Acura has been deceitful twice and as a return customer who has recommended others to purchase vehicles from Radley I am extremely disappointed. It makes me question if I should continue my relationship with Radley and lease another car from this dealership. I love Acura cars but am not sure if I can trust the sales team to do right by me. While most of my comments reflect my poor experience by the sales team, I want to reiterate how professional the service team is at Radley. More
by lledwin
Employees Worked With
Jeremy Logsdon
March 10, 2011
I purchased my Acura in 2006 - I met Carolyn soon after that for my first oil change and service requirements. Carloyn has been part of my life ever since. When I think of Acura - I think of Carolyn. Gr that for my first oil change and service requirements. Carloyn has been part of my life ever since. When I think of Acura - I think of Carolyn. Great service drives return business. I am pretty confident that I will purchase another Acura because of the service I received from Radley - better yet, their ambassador of service - Carolyn Mason. I would highly recommend her and Radley Acura based on the experience that I receive and that of other friends that have been referred to them. More
by wkhobbs
Employees Worked With
Carolyn Mason
