Radley Cadillac

I can't say enough good things about my experience working with Robert. From start to finish, his customer service was top-tier. He truly went above and beyond to guide me to the perfect vehicle, keep working with Robert. From start to finish, his customer service was top-tier. He truly went above and beyond to guide me to the perfect vehicle, keeping the entire process hassle-free and straightforward. He is honest, professional, and excellent at what he does. Thank you, Robert, for making this the easiest vehicle purchase I’ve ever made! More

On July 8, 2026, I had an excellent experience purchasing a 2025 Tesla Model Y Long Range from Radley Cadillac in Fredericksburg, Virginia, from the purchase itself through follow-up service after the sale. a 2025 Tesla Model Y Long Range from Radley Cadillac in Fredericksburg, Virginia, from the purchase itself through follow-up service after the sale. My Sales Consultant, Mr. Ramirez, was professional, patient, and attentive throughout the purchase process. He listened to what I was looking for, answered my questions, handled the test drive, and helped me become familiar with my Tesla and its features. I also want to recognize Mr. Ryan Ambrose, General Sales Manager, who worked directly with me on the financial aspects of the transaction, including vehicle pricing and the sale of my existing vehicle. He was fair, professional, and responsive throughout the process. Ms. Lisa Light also helped complete the transaction in a professional, warm, and reassuring manner. A minor item required specific attention from Tesla approximately 70 miles away. Mr. Ambrose and Mr. Gulino, Sales Manager, took ownership of the situation and made sure the vehicle received the necessary attention. Rather than asking me to make that trip, Radley offered to transport the vehicle to Tesla on my behalf. Their follow-through exceeded my expectations. They delivered it to Tesla early. Tesla completed the work the same day (although it was initially projected to be completed the next day). Radley immediately retrieved the vehicle, and I had my car back the same day. That level of excellent after-sale service speaks volumes. Mr. Ambrose, Mr. Gulino, Mr. Ramirez, and the Radley team were professional, courteous, responsive, and solution-oriented throughout the entire process. I had visited several dealerships before choosing Radley, and Radley stood out because I felt that I was treated fairly and respectfully from the beginning. As a woman over 55 purchasing a vehicle on my own, I was particularly mindful of whether I would be listened to and given clear information in order to make the best decision for my needs. Radley earned my trust. I completed both my purchase and the sale of my existing vehicle at Radley Cadillac because of the professionalism and customer service the team demonstrated.  Radley also offers post-purchase benefits through its rewards program, and I purchased an extended warranty, so having confidence in the dealership after the sale is important to me. Their handling of the Tesla situation reinforced that confidence. Based on my experience from purchase through follow-up service, I can highly recommend Radley Cadillac, Fredericksburg, VA. I am confident that I made the right decision in choosing them and look forward to continuing my relationship with the dealership. Lisa Smith More

This dealership goes above and beyond for clients when purchasing the vehicle. I called them and they sent me all the videos and photos I asked for when buying the car out of state. Highly recommend. I l purchasing the vehicle. I called them and they sent me all the videos and photos I asked for when buying the car out of state. Highly recommend. I love my Tesla More

Buying long distance requires a little more effort, trust and honesty. As soon as the MINI Cooper of the year and model I had been searching for was listed I contacted Radley Cadillac by phone. The sales and honesty. As soon as the MINI Cooper of the year and model I had been searching for was listed I contacted Radley Cadillac by phone. The sales person told me the car was white with a black interior and was of a certain model (which is not offered in white) and that it was a "nice" one that had "just been traded in". I got off the phone and did some research which confirmed that model was not offered in white. When I called back, I asked to speak to another sales person who confirmed it was white. Between the two sales people I was variously told : "the car was traded yesterday", "the car may have come from an auction", the car is being delivered", "the car was accepted on trade sight unseen, (which could mean it was or was not "nice") and "for certain it was white" and that it was the model (which is not offered in white) by both sales people. While the they were prompt in offering answers, the answers were not honest nor well informed. I gave up and researched the VIN on my own discovering the car was not white and did not have the stated black leather interior. I also found out the car had been modified in a way which would make it louder. Knowing i could reverse the modifications and still being interested I contacted management explaining in detail I was a cash in hand, no trade, informed customer frustrated with being mislead and hoping for honest answers and service in that I was (hopefully) a long distance buyer. My two emails, one to a management person and the other to the stated owner, have gone unanswered. That in itself is very telling. More

They sold me a car that carfax showed minor damage. Come to find out the handsfree liftgate was inoperable. Wiring, not covered by warranty. Cost me $700 to have it fixed. Major things missing from th Come to find out the handsfree liftgate was inoperable. Wiring, not covered by warranty. Cost me $700 to have it fixed. Major things missing from the trunk, like a lug wrench or locking lug nut adapter. Cargo compartment cross bar protector missing too. Anyway, if they offer up a crertified used car with a 120 point inspection, they are lying or just plain don’t know the problems they pass on More

I bought a car in March and still waiting for the license plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating! plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating! More

The process of buying a car at Radley Cadillac was seamless. The customer service was excellent regardless of the type of car you were purchasing. Our sales associate, Antoine Richardson was great. seamless. The customer service was excellent regardless of the type of car you were purchasing. Our sales associate, Antoine Richardson was great. He and the other staff made the whole experience a pleasure. The car was detailed, filled up and washed prior to our driving away. Too bad for CARMAX, they lost a sale. Radley Cadillac has two very happy customers. We will definitely be back to purchase our next one. Great job Radley Cadillac!!!!!! More

Today (4/30/24) just completed the purchase of a Certified pre-owned Cadillac 2023 CT4 from Radley Cadillac. Trading in a 2015 Cadillac ATS4, the negotiation over the phone went very smoothly with t Certified pre-owned Cadillac 2023 CT4 from Radley Cadillac. Trading in a 2015 Cadillac ATS4, the negotiation over the phone went very smoothly with the Sales Consultant and the Finance Manager. The unit was delivered to Midlothian VA from Fredericksburg by a young, very knowledgeable and polite Radley employee. He answered all my questions. Equipped with all the paperwork, I signed and exchanged paperwork, and everything was completed without a problem. All handled very professionally. I couldn't be more pleased with Radley Cadillac.. More

As a follow-up to my previous review regarding my purchase of a 2018 Lexus RX450 HL. I am pleased to say that the used car sales manager Sabrina reached out to me. We scheduled a meeting this past purchase of a 2018 Lexus RX450 HL. I am pleased to say that the used car sales manager Sabrina reached out to me. We scheduled a meeting this past Monday and along with sales manager Ryan Ambrose we have resolved the issues mentioned in my previous review. They listened to my concerns and understood why I felt that way at the time. All of my issues were satisfactorily resolved and ended in a very positive customer experience. More

Found the car online. Called and spoke with Penny Lloyd. Very professional and honest. Drove 150 miles to purchase the car. The Cadillac was what Penny promised. Couple is Called and spoke with Penny Lloyd. Very professional and honest. Drove 150 miles to purchase the car. The Cadillac was what Penny promised. Couple issues at closing were resolved with Logan. Excellent service. Thank you! More