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Radley Cadillac

Fredericksburg, VA

Overview
Reviews
Vehicles
3.3
26 Reviews
Contact Dealership

3421 Emancipation Hwy

Fredericksburg, VA

22401

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Showing 26 reviews

July 18, 2023

AMAZING experience! !! Everyone that we came in contact with during our purchase: Penny, Todd, John and Logan...Each had a smile to great us and was knowledgable of the More

by Teberg94B
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Penny, Todd, John, Logan, Jon Radley
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Sep 14, 2023 -

Radley Cadillac responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal

September 10, 2021

I will never step in here again . Like I said before never will step in Cadillac dealership again . I will be taking my suv somewhere else to get things done . More

by robersonjk61
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Radley
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Sep 13, 2021 -

Radley Cadillac responded

Mr. or Ms. Roberson, Thank you for taking time to share your experience with Radley Cadillac service department. Our staff works hard to deliver an exceptional experience to our clients daily and I see we fell short on your last visit. For us to better understand where we fell short and correct this I would like to discuss this with you in more detail. Please call or email me at your earliest convenience. Colin Radley Radley Chevrolet/Cadillac colinradley@radleyautogroup.com 540-898-4000

Sep 13, 2021 -

robersonjk61 responded

I really do not want to talked abput it

August 24, 2021

We had a great experience at Radley Cadillac. Todd was amazingly helpful with the process and made us feel very comfortable. More

by federicoinfantelorca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
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Aug 25, 2021 -

Radley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

August 13, 2021

Todd, Ryan, and Ben made our experience not only seamless but enjoyable. Their friendliness, honesty, and professionalism was superb. We highly recommend Radley Cadillac for everyone! More

by doubletaper2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Ryan, and Ben, Jon Radley
Print
Aug 16, 2021 -

Radley Cadillac responded

We cannot thank you enough for your wonderful review of Radley Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

August 05, 2021

Todd Gough got us a deal of a lifetime thanks More

by kamille1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gough, Michael Jordan, Ryan, Penny & Mary, Jon Radley
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Aug 09, 2021 -

Radley Cadillac responded

Hello Kamille and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Todd was there to provide you with such exceptional service! Thank you again and congratulations on your new car. It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

August 01, 2021

they were great at the beginning before i ever visited the dealership. via phone all seemed good but after driving 5 hrs to test drive the car i was tired and traffic is terrible where they are so it was More

by yankee25901
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
internet sales, Jon Radley
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Aug 02, 2021 -

Radley Cadillac responded

Mr. Ashwood, Thank you for taking the time to leave a review about your experience, our team works hard to deliver a great experience during and after the purchase. This review is a total surprise as the vehicle has been road tested by several people including our service tech who made any needed repairs at the time. My manager will be calling you immediately to address your concerns as this is the first we are hearing about it. Colin Radley Radley Chevrolet/Cadillac colinradley@radleyautogroup.com

Aug 02, 2021 -

yankee25901 responded

i spoke with your used car manager this afternoon and he and the techs knew of the issue with the 3600.00 aftermarket magnaflow exhaust system. the system was one of the selling factors for me and i had to remove it due to a bad butterfly valve. not only do i not have the exhaust i wanted i am also out 600.00 for a replacement oem system i bought off ebay. that and the fact it took a bad review to get someone from your dealership to call me after the sale. the transmission judder, a common problem on all gm 8 speed transmissions.....i fixed myself with about 300.00 of amsoil synthetic transmission fluid and a few hours of my time.i love the car but my experience with your dealership has not been one of my better experiences.

Aug 02, 2021 -

yankee25901 responded

now...if you all want to buy another high quality exhaust system and ship it to me and refund me about a grand i would be happy.

July 26, 2021

Was in the process of purchasing a vehicle since 8am that day, submitted the loan application and was preapproved when I was told another salesman took a deposit for the vehicle to hold it until the customer More

by Momlife13
Recommend Dealer
No
Employees Worked With
Jon Radley
Print
Jul 30, 2021 -

Radley Cadillac responded

I did review/discuss with the Radley Cadillac Management team your attempted purchase of the Escalade. The dealership was working a previous client from the weekend on the same vehicle. I stressed to the Radley team we must be clearer with inquiring clients about the status of a vehicle. In your case, when you began conversation with Penny Lloyd and Ben Hyde concerning the vehicle...followed by emails concerning value of Toyota then on to different options on financing (4 hour time frame) and final agreed upon purchase - trade - financing terms were not agreed upon...Radley did not remove the vehicle from sale availability. During the same time frame, follow up conversations were going on with client from the previous weekend...terms were agreed upon...thus partial payment submitted by the customer to secure the vehicle. Again, I did a review with managers. I want a clearer communication with inquiring customers to ensure no future customers have the same experience. We apologize for this inconvenience. Jonathan Pittman Radley Cadillac Dealer Principal 5403763678

May 14, 2021

Congratulations to your outstanding dealership. I have searched for a Cadillac Escalade for quite awhile. I found your dealership to be friendly and professional and recommend you to anyone who asks. More

by skyhawk51733
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Radley
Print
May 18, 2021 -

Radley Cadillac responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

March 04, 2021

Wonderful people to work with! Penny and John are excellent salespeople. They made the buying experience very easy for us.Would recommend them always. Thanks More

by ginna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Penny Lloyd ,John Druiett, Jon Radley
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Mar 08, 2021 -

Radley Cadillac responded

Ginna, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

December 12, 2020

Radley Cadillac sold me a rusted frame 2011 SRX4 in May 2018. Radley serviced my car since then, never mentioning the flaw until December 2020. There are two years remaining on the car payments. I haven More

by susan.ashe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Jordan, General Manager, Jon Radley
Print
Dec 15, 2020 -

Radley Cadillac responded

Susan, thank you for sharing your experience with us. We assure you that we have no intention of disappointing. We attempted several times to meet your needs and were unable to do so. We pride ourselves on our customer service so it’s saddening to learn of your continuing dissatisfaction. If you would like to discuss this any further please contact me at your earliest convenience. Colin Radley Radley Cadillac colinradley@radleyautogroup.com 540-898-4000

Dec 17, 2020 -

susan.ashe responded

Colin, Be honest - Please take the rusted frame 2011 Cadillac SRX4 off my hands and two years of future payments on it. No one was injured or harmed, physically, complete miracle.

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