Radley Chevrolet

Sad dealer I've purchased 5 new vehicles there and never get to use my oil changes that are sold in the deal because I have to wait 2-4 hours. They said just make an appointment that's great but it's 2-3 we get to use my oil changes that are sold in the deal because I have to wait 2-4 hours. They said just make an appointment that's great but it's 2-3 weeks out so I guess I just park my vehicle until they can fit in a loyal customer. We'll no more loyalty More

I have a 2002 Trailblazer and the mileage is approximately 46,000. Decided to spruce up the vehicle so took it to Radley. Justin was the service writer that I worked with. The needs as evaluated approximately 46,000. Decided to spruce up the vehicle so took it to Radley. Justin was the service writer that I worked with. The needs as evaluated by Radley were Brakes all around, New Tires, Upper and lower ball joints, and replacement of all heat/AC doors that control the AC/Heat distribution in the vehicle, as I requested.. I went to Radley to pick up the vehicle and found as delivered back to me, the AC vents were not functional and obviously not tested by the mechanic. I Never left the lot and put vehicle back in service bay. After that the AC doors were still dysfunctional and required reloading the software that controls the positioning of the doors, no obvious Quality check. The next attempt to pick up the vehicle I found that the Brake job which was rotors, pads, fluid replace & hopefully bleed the brakes. Obviously an item that was not tested and the brake went nearly to the floor without successfully stopping the vehicle. Back to the shop again and was returned to me delivered and finally it looked like we may be OK, but now the AC doors are intermittent and the cold air has changed to less than satisfactory cool air when it works. The contents of the Glove box was jammed into the center console rather carelessly. After spending more that $5000.00 on these repairs I am VERY hesitant to return it to Radley service with concerns that are due to the total lack of Quality Control over their service bays. I would like the systems to function as designed but feel the Monetary hole may grow deeper if I take it back to Radley. We have been using Radley for years and they have become less than trust worthy for my vehicle repairs. The rating reflects my opinion. More

FOLLOW UP: We FINALLY got the vehicle in the shop. Never heard from Mr Pittman since the initial call. They replaced the carpets and crossing their fingers it won’t leak again. We will see. But this dealers heard from Mr Pittman since the initial call. They replaced the carpets and crossing their fingers it won’t leak again. We will see. But this dealership is AGAIN not helping us. The vehicle still isnt done- We have a business trip planned and let Vikki Koons know previously about it and now she is going back on her word and they refuse to cover our rental while our car is in the shop and we’re away on our trip! And NOONES even wanting to help us. It seems like reviews are the only thing that gets them to do something. So here you go. More

Radley is aweful. The salesman‘s were jerks. They were rude. Now my brand new 2020 Impala is growing mold on the floor AND the floor mats and they don’t seem to care or want to fix it. We have contacted t rude. Now my brand new 2020 Impala is growing mold on the floor AND the floor mats and they don’t seem to care or want to fix it. We have contacted them multiple times about this. SMH. and Jason needs to be fired. He’s unhelpful and doesn’t care about customers. all he does is come up with excuses on why it’s happening- bottom line it’s not ok. Do not support this dealership bc they are crooked af and are money hungry. More

Their service team, is 5 stars, I just want to make that clear. However the experience that one salesperson gave me when looking to buy a new truck ZERO stars. When buying a new vehicle, you negotiate. To f clear. However the experience that one salesperson gave me when looking to buy a new truck ZERO stars. When buying a new vehicle, you negotiate. To find a right price that works for you and the dealer. I get sometimes people can’t come to an agreement, but I didn’t even get that far. The guy I worked with pretty much tried to kick me out after my (first) offer. He came back and said “we can’t do that, have a nice day” with the tone of “get out”. He didn’t even sit back down he just stood behind me like he was going to help me pull my seat out to help me leave. As the consumer, I felt like I had to force the negotiation to continue, but you could sense the lack of interest in trying to help. There was no counter offer, no seeing if there was any other options, nor asking if I had money to put down (which I did). I had to initiate everything I felt, but after awhile. The lack of interest and unwillingness to want to help. I gave up and just left, went to another dealership and who was able willing to negotiate with me and now I own a new 1500 Silverado for a good price. More

The car had been sold but the response was immediate to inform me. Nothing bad to report. I was unable to find another car I wanted. inform me. Nothing bad to report. I was unable to find another car I wanted. More

Horrible! Slow service. Wont honor loaners under warranty. Constant excuses. Just straight up typical car dealer con job. After 2 cars..will NEVER buy another. warranty. Constant excuses. Just straight up typical car dealer con job. After 2 cars..will NEVER buy another. More

I Hate HATE car dealerships and I dont really write reviews but I had to be thourough of how great it was to buy my lasf car! Until i got lucky and ran into Chris Brown at Radley Chevrolet, I thought t reviews but I had to be thourough of how great it was to buy my lasf car! Until i got lucky and ran into Chris Brown at Radley Chevrolet, I thought they were all the same kind of shadiness slimy sales punks who took advantage of people but he was such a blessing to work with that others need to know! He was oh so different that any feeling Ive had looking to buy my next form of transpotation, and Chris will be the only person I'll ever recommend from now on, period! I went from "I dont wanna be here" to that happy smiling confused but in a good way feeling of "Am I really still at a car dealership?! He was a delight to work with and didnt make us feel like his next commission point or next car sale but really made me genuinely feel like he cared about our situation and wanted to help us get the car we wanted for the price we could afford! When you're in the market for a vehicle you'll do yourself a huge favor to ask for him when you go there too! With all the vultures and Sales schemes, car dealerships use now adays, its hard to believe you'll meet such a good natured, good hearted, good mannered person who works at a car dealership. I didnt know him from Adam before I got there but he made us feel comfortable and like I knew him forever. What a breath of fresh air, a great big happy sigh of relief cause In the ocean of bad, horrible, "curse them" experiences in car dealerships Ive had everywhere, Ive found the one diamond in the rough that took great care of us and changed my mindset of how ill go about buying vehicles from now on! I have a good feeling, He will change yours too if you get to have him as your sales person... Best time at a Car deslership i ever had by far! Keep up the grest work Mr. Brown! We really appreaciated it! More