Rafferty Subaru

This is one of those reviews where I wish there were an option for no stars, my worst experience with service: I explained to Greg, the service rep, that my car was stalling, and his first response was to option for no stars, my worst experience with service: I explained to Greg, the service rep, that my car was stalling, and his first response was to tell me about the car's fuel-saving system when the car stops. Not only had I said that my car was shutting down and instructing me to put it in park, but I also have been driving the car for over a year. Greg, needed me to repeat what I had said again, and again misinterpreted it and said the car wasn't stalling. When I called over the service manager (Bob?) to explain the dashboard messages when I arrived (check engine, check transmission, and other warnings), he waved his hand and said only that the "check engine" light was on. Later, Greg called me to say that the service department had updated a few codes, but that wouldn't have been responsible for the problem and that he drove my car 13 miles without incident. When I went in to pick up the car, Greg wasn't there, but the agent next to him said that what I described was a car stalling. Despite having heard my conversation by his own admission, he hadn't corrected Greg. Further, when I said something about the department not being able to figure out what was wrong with my car, he corrected me, "It's not that we don't know what's wrong; it's that we couldn't find anything wrong." PS The car stalled at the first red light I came to and the rest of my drive home. I'm taking it to John Kennedy in two days, where friends have had much better treatment and service. I so regret not sticking with Toyotas, where I also only had to wait a day at the most for a service appointment. More

I recently brought my vehicle into Rafferty Subaru, Newtown Square, PA for a routine and yearly inspection along with the 30,000-mile service, and the entire experience was excellent. Craig was extr Newtown Square, PA for a routine and yearly inspection along with the 30,000-mile service, and the entire experience was excellent. Craig was extremely efficient and communicative throughout the process. The video from the mechanic was especially appreciated—it allowed me to see exactly what was happening with my vehicle every step of the way, which gave me great peace of mind. When I arrived at Rafferty Subaru, I was greeted by the manager and promptly taken to a service associate to sign in. Although my appointment had not been entered despite being scheduled a week prior, it was handled seamlessly and without issue. My car was taken right away, and I was provided with a loaner vehicle, which was incredibly convenient. Please do not change a thing or take away any of the perks—this level of service is exactly why I continue to return. The quality of the service and the Subaru vehicles themselves are what keep me coming back and purchasing Subaru after Subaru. Once again, kudos to Craig and the service manager—he is awesome! More

I have had a great experience here twice now. They are kind and prompt and very communicative. The rental car process is easy and smooth and allows me to drop off my car for servicing without tak They are kind and prompt and very communicative. The rental car process is easy and smooth and allows me to drop off my car for servicing without taking much time out of my busy schedule. More