Rafferty Subaru

Great people, great job with the repair, fast and efficient, will go back of needed efficient, will go back of needed More

First, they told me I had an exhaust leak. I asked to see it and Chris pointed to some cat bolts. Where is the leak? The story changed to no leak, but weak cat performance instead. Two tires w I asked to see it and Chris pointed to some cat bolts. Where is the leak? The story changed to no leak, but weak cat performance instead. Two tires were bad, so I was directed to 4 of the best Michelins. I had to ask questions before hearing about other available brands. Finally, I settled on a pair of tires (not all 4) from a less expensive brand. Yes, I fully understand and accept that the best AWD is when the tread closely matches on all 4. The rear brakes were said to be metal on metal, but I was not permitted to look at them after I asked. The original quick estimate totaled over $5,000 and the car would have been scrapped that same day. They knew the it was emissions exempt but still said I needed a new cat. There was no check engine light when I drove up, but it magically appeared while in the shop. There was no need to look at any emissions equipment. Yes, I almost junked the car yesterday, until the bill was reduced to $809. It was all very suspect and I don't blame my friends who are telling me to find another shop. Maybe it was just a series of honest mistakes and oversights. Maybe they were taking shortcuts because they thought I was too old to understand the pertinent details. I don't know, but why did I have to be the one to tell them the cat was not required? More

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By being very professional and pleasant. Taking care of any concerns I may have had. Their always pleasant and efficient. Taking care of any concerns I may have had. Their always pleasant and efficient. More

My entire car buying process was an enjoyable experience. All personnel I dealt with were knowledgeable, courteous and pleasant. I love my new car!! All personnel I dealt with were knowledgeable, courteous and pleasant. I love my new car!! More

Very nice customer service and lean waiting area. The maintenance was very smooth and got it done on time. The maintenance was very smooth and got it done on time. More

The service area is efficiently operated. The staff is friendly, knowledgeable and courteous. They keep you posted and ask permission before making any changes to your vehicle. The staff is friendly, knowledgeable and courteous. They keep you posted and ask permission before making any changes to your vehicle. More

First time at the service department, staff was friendly and efficient. The wait was minimal I highly suggest the express service and efficient. The wait was minimal I highly suggest the express service More

Super easy to get my vehicle serviced; clean waiting area and very friendly, helpful staff. They took their time to explain some things I did not quite understand with the vehicle. Helped set up my phone th and very friendly, helpful staff. They took their time to explain some things I did not quite understand with the vehicle. Helped set up my phone that I just couldn't get to stay set. They explained the bill in detail and offered to schedule my next visit. Makes getting the vehicle serviced a relaxing experience. More

Everyone was very kind and helpful. The atmosphere of the workplace was very positive and pleasant, it seemed like everyone was happy to be there. The atmosphere of the workplace was very positive and pleasant, it seemed like everyone was happy to be there. More