Rafferty Subaru

It was an excellent experience working with Kelly and the service team. Even though my appointment lasted longer than a three hour wait, Kelly was nice enough to drop me off to my appointment down the street service team. Even though my appointment lasted longer than a three hour wait, Kelly was nice enough to drop me off to my appointment down the street and pick me up. More

My service advisor Steve was great. Time spent waiting was very reasonable. Steve was a good listener was very reasonable. Steve was a good listener More

This dealership is truly amazing. The service there is outstanding and the staff there is super friendly. outstanding and the staff there is super friendly. More

Professional, welcoming, option for express lane are always strong points. Usually completed in time given always strong points. Usually completed in time given More

My service was a great experience.. I was told up front what my cost would be if no issues were found.. I requested my car be ready for a early pick up & it was done on time and cleaned. what my cost would be if no issues were found.. I requested my car be ready for a early pick up & it was done on time and cleaned. More

Great!! All went quickly and as advertised. Very Great!! All went quickly and as advertised. Very comfortable waiting area. Appreciated the tea and dnacks!! Great!! All went quickly and as advertised. Very comfortable waiting area. Appreciated the tea and dnacks!! More

Thought the service was excellent. Service writer Sean was a total professional. But, I think the cost of the service was exceedingly pricy. This will be the last questionaire that I plan to fill out, so was a total professional. But, I think the cost of the service was exceedingly pricy. This will be the last questionaire that I plan to fill out, so please don’t ask each time I get the car serviced. Thanks, R Ballantine More

Dean Glyptis did not communicate with me after placing an order for a vehicle. I needed the VIN number for the vehicle to order new insurance, Dean promised to give me a phone call when he had the informatio order for a vehicle. I needed the VIN number for the vehicle to order new insurance, Dean promised to give me a phone call when he had the information for me. That never happened. I had to call the dealership a couple of weeks before my vehicle delivery date to get the information myself. Dean also did not communicate the difference between delivery date and pick-up date. I went to the dealership on the delivery date thinking that was the same thing as my pick-up date because of the lack of communication. Dean overall does not seem to care about the customer service and follow-up after a sale is "final". However, the dealership resolved this issue well by putting me with a new sales person, Dan Hash, and went the extra mile to make sure everything else was a great experience. Luckily, the dealership was able to quickly expedite the vehicle check and detailing of the vehicle to allow me to drive off with my new Subaru vehicle. Being a first time car buyer and brand new to the Subaru brand, the experience with Dean put a very bad taste in my mouth. More

I bought my car from Rafferty and have received excellent service. Sean Campbell the service associate provided me an excellent service experience. Sean is customer focused. He was thorough in determining service. Sean Campbell the service associate provided me an excellent service experience. Sean is customer focused. He was thorough in determining my needs. He kept me informed of the status of the servicing of my car. He impresses me as a person who “crosses the “Ts” and dots “Is”. More