Rafferty Subaru

My car was towed and left on a Sunday No loaner My car was towed and left on a Sunday No loaner available Ordered parts Took a couple of days My car was towed and left on a Sunday No loaner available Ordered parts Took a couple of days More

Prompt service very welcoming professionalism helpful warming ready meet the needs of the customer great customer service warming ready meet the needs of the customer great customer service More

Friendly and knowledgeable associate in sales, finance and vehicle delivery. Answered all questions and would highly recommend. Seamless buying experience. and vehicle delivery. Answered all questions and would highly recommend. Seamless buying experience. More

Service is always punctual and courteous. The delivery specialist took the time to show me how to connect to Apple Play. specialist took the time to show me how to connect to Apple Play. More

I would not go anywhere else. Have leased many vehicles from Andre and it is a premier experience. Exceptional at every level! Highly recommend! from Andre and it is a premier experience. Exceptional at every level! Highly recommend! More

The only "bad" experience I have ever had here was when I purchased my car years ago. But I love the people at the garage/maintenance area. They are always pleasant. They go above and beyond and patient I purchased my car years ago. But I love the people at the garage/maintenance area. They are always pleasant. They go above and beyond and patient with me even I am the one disorganized. They are always transparent with the prices and they recently saved me $600 after I was mis quoted for an issue. More

My experience in the service department was horrific. I purchased a 2022 Outback at the dealership in July 2021. I brought it in for its first service at 6000 miles in December. I pulled the car into the s purchased a 2022 Outback at the dealership in July 2021. I brought it in for its first service at 6000 miles in December. I pulled the car into the service bay and there were 2 cars in line ahead of me so I put the car in park to wait for the check in person to come over. The next thing I knew, the automated garage door was closing onto the rear end of my car while I sat in line. The service people all just stood and stared (although afterwards every single person insisted that "I didn't see what happened"). Finally someone stopped the door after all of the deafening crunching of metal and glass and the car being compressed. A man came over (who later introduced himself as Ken Seal, the service manager) and yelled at me angrily "What happened?" Not a single person expressed any sign of concern or offered assistance or even to see if I was ok. The service manager just kept repeating "I've never seen this happen before" When I said that I did not expect to pay for the repair, he did not acknowledge it, just said they would "review the cameras to see what happened". It was pretty shocking. I was told to go over and check in for the service. The service associates did not express any interest or acknowledgement of what had just happened, just went over the services that had been scheduled. The manager came over and asked if I had transportation to work. The appointment had been scheduled as a "wait during service" appointment which I'd expected would take an hour or less. I had to ask for a loaner- no one thought to offer one. I was eventually given a loaner car with both the front and rear windshields covered with thick frost which took about 5 minutes to clear since they had not thought to turn on the defroster before bringing it out. The service associate also made a point of reminding me that I needed to return it with a full tank of gas. Meanwhile, I was not given any information about what was going to happen with my car. I approached the service manager and was told that the rear windshield would be replaced but had to be ordered. The frame of the rear window was decimated and the rear wiper was mangled and hanging on by a wire, but no one addressed it. I drove to work in the loaner car (which then started flashing the tire pressure alert on the dashboard because the tire pressures were all low. I heard nothing from the dealership and finally after 5 hours I called and explained the situation and asked to speak to the most senior manager available or be given their name and contact information. The receptionist refused to do this and instead after being on hold for several minutes transferred me to a voice mail for the service manager. I tried to call again and was unable to get through to a live person for about another 7 or 8 minutes. When another receptionist answered, she was dismissive and condescending and again, refused to give me any information about managers or offer any help. At that point I had to attend to work issues (I am a school nurse during a pandemic). After about 20 minutes Ken Seal called, and as a greeting, said only "I had a message to call". It felt like one shockingly callous response after another. He confirmed that I was not responsible for payment and that the window would be installed the next day. I asked about the wiper and he said that it also would be replaced. There was never once any expression of apology or concern in any of the exchanges. Because the warranty on this car is locked into being serviced at the dealership, I am trapped there. I don't know what to expect at this point. I am waiting to hear from them about the status of the car. In addition, not a single associate was observing any of the precautions of masking or social distancing. I can only hope that they are all vaccinated. More