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Rafferty Subaru

Newtown Square, PA

4.8
5,055 Reviews

4700 West Chester Pike

Newtown Square, PA

19073

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5,055 Reviews of Rafferty Subaru

September 27, 2024

Josh Reiner was my service agent and he was very professional. I wish I had known that my visit was going to take so long. I would have asked for a loner. However, every time I have work done there More

by aeocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reiner
Sep 30, 2024 -

Rafferty Subaru responded

Thanks for the fantastic review! We're happy to hear about your positive experiences with Josh and Andre. Your loyalty over the years means a lot to us. We appreciate your feedback regarding wait times and will work on improving communication. Looking forward to serving you again!

September 25, 2024

Very helpful in providing all the information in detail in every step of process. Provided best quote for the car and helped to choose the right warranty options. More

by Sivaonteddu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hart, Vicki Graham, Darren Sereikis
Sep 26, 2024 -

Rafferty Subaru responded

Thanks, Siva! We’re happy you found our team helpful and informative. Your satisfaction is our priority, and we appreciate your feedback!

September 24, 2024

Great service and no repeats on a repair. It's fixed once, and that is it. More

by singertcarrie130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh , Dan Vitale, Brent Knarr, Kelly Billbrough
Sep 25, 2024 -

Rafferty Subaru responded

Thanks, Carrie! We’re glad to hear you had a positive experience with our service. We take pride in our quality repairs and appreciate your support. Looking forward to serving you again!

September 24, 2024

Ron McHugh was my service agent and he was excellent throughout the visit and helped me from having unnecessary work performed. More

by Jdowney12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron McHugh
Sep 25, 2024 -

Rafferty Subaru responded

Thanks for the fantastic feedback! Providing excellent service and ensuring our customers have only what's necessary is our priority. We appreciate your support and look forward to serving you again!

September 23, 2024

I was well taken care of by Andre Tocci in purchasing a 2024 Crosstrek. He was so friendly and explained everything from how certain cars were different, to all the new features on the Crosstrek. He made t More

by johns.brook336
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Tocci, Chad Myers
Sep 24, 2024 -

Rafferty Subaru responded

Thanks for the fantastic feedback, Johns! We're happy to hear that Andre provided you with such a great experience while purchasing your ride. Your recommendation means a lot to us, and we look forward to seeing you again at Rafferty Subaru!

September 23, 2024

Rafferty Subaru is exceptional in so many regards, not the least of which is making you feel welcome the moment you in step in the door. Everyone I interacted with was: professional; knowledgeable; helpf More

by doraziopoetry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Grover, Andre Tocci, Jeanette Prestia, Darren Sereikis
Sep 24, 2024 -

Rafferty Subaru responded

Thank you! We’re so glad to hear about your positive experience at Rafferty Subaru. Our team works hard to create a welcoming atmosphere and make the car buying process enjoyable. Your recommendation means a lot to us! Enjoy your new vehicle!

September 22, 2024

Everyone was very friendly and professional. They listened to what I wanted in a car and did not push and try to sell me something else. I appreciate that! More

by Deb6470
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Seavey
Sep 23, 2024 -

Rafferty Subaru responded

We're thrilled to hear you had a great experience with our team. Listening to our customers is a priority, and we're glad you felt supported in finding the right car. Your feedback means a lot to us!

September 21, 2024

Sensational Service Department! ! Friendly, Courteous, Knowledgeable!! Spoke with Samantha & Manager Ken to set up an appointment. Met tech Anthony & Service Advisor Brandon upon ar More

by CKBASSETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha, Ken, Anthony (mechanic) & Brandon
Sep 23, 2024 -

Rafferty Subaru responded

Thanks so much for the awesome review! Samantha, Ken, Anthony, and Brandon are dedicated to providing top-notch service, and we appreciate you sharing your feedback. We look forward to seeing you again!

September 20, 2024

I was not very pleased with the service I received but I will give them the benefit of the doubt. 1st of all - I phoned in my appt. at least a week before service and gave information on accessories I want More

by lzrice26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bradley
Sep 24, 2024 -

Rafferty Subaru responded

Thank you for sharing your feedback, and we sincerely apologize for the less-than-satisfactory experience you had with our service department. We understand how frustrating it must have been to find that the parts for your accessories were not ordered ahead of time, and for that, we take full responsibility. Please know that we strive to provide efficient service and understand that we fell short in this case. While we look into this further, we'd like the opportunity to speak with you directly on the matter and try to turn this around for you. At a time that works best, please email our Service Manager, Ken Seal, at ken@raffertysubaru.com. We hope you will give us another chance to show you the level of service we’re truly capable of.

September 16, 2024

We purchased a '24 Subaru Forester six months ago from Rafferty Subaru, and decided to try them, which is unusual, for us, because we have a trusted auto mechanic for regular scheduled maintenance. Being More

by Joe Mays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker B. Bond, Subaru Reputation, Darren Sereikis, Eli Hash
Sep 17, 2024 -

Rafferty Subaru responded

Joe, we’re thrilled to hear about your positive experience with our team! Providing friendly and professional service is what we strive for. Thank you for trusting us with your Forester and for being an ambassador for Rafferty Subaru. We look forward to seeing you both again soon!

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