Rafferty Subaru

customer service not a priority had an appt and somehow the guy decided not to be there for the appt. 10 minutes waiting for someone else to talk to us...while 4 salesman stand the had an appt and somehow the guy decided not to be there for the appt. 10 minutes waiting for someone else to talk to us...while 4 salesman stand there doing nothing and a salesman preferring to eat a cupcake instead of wait on a customer. what a shame.....dude that was a 30k cupcake.hope it was REALLY GOOD....guess you don't need the sale. absolutely awful customer service. More

Customer Service and Honesty Very poor customer service and sales not honest about warrenty. Bought car in Cherry Hill and because I had a complaint the owner told me not to brin Very poor customer service and sales not honest about warrenty. Bought car in Cherry Hill and because I had a complaint the owner told me not to bring car back for service. Bought car in Cherry Hill and not Rafferty so don't bring it back for service to them. Did not buy car because of dishonesty on warrenty and price much higher than Cherry Hill. More

Rafferty Subaru is the best!! I traded in my 2010 Legacy and bought a 2016 Legacy from Andre Tocci and had an extremely pleasant experience! Andre was quick in getting us to test d I traded in my 2010 Legacy and bought a 2016 Legacy from Andre Tocci and had an extremely pleasant experience! Andre was quick in getting us to test drive different models and provided extraordinary customer service, He assisted in every way possible to help me get settled in the new car, and I drove away very satisfied!! Andre even followed up several days later to see how everything was going with the car and promptly answered all questions that I had. Love my new car and Rafferty Subaru!! More

Awful service I purchased a used forester from another dealership out of state, the previous owner lost the spare key. The dealership I purchased from told me they I purchased a used forester from another dealership out of state, the previous owner lost the spare key. The dealership I purchased from told me they would pay for the new one, and I could go to my nearest Subaru dealer to obtain the key and they would reimburse me. The nearest dealer was Rafferty about 5-10 minutes from me, which seemed great. I stopped in to order the key, at around three on Tuesday they said they would call me when it came in and I could come back around the same time to get the key installed. Incredibly easy. They called on Wednesday late afternoon, the key had arrived, I was impressed with how quick it came! So I called Thursday morning to schedule my appointment for around 2:30-3:00 that afternoon. The woman I spoke with first told me my key did not exist because I did not purchase my car from Rafferty. I was confused so I told her I had already paid for the key. She sighed and said "well I can't find it." I explained to her that I got a phone call telling me my key had come in. She replied with "ok you can come in at 2:00 to get program it" I explained to her that I was unable to get there by that time because I work and I had spoken to Someone the previous Tuesday saying I was able to come in at 3:00. She told me "we won't do it after 2:00 there's nothing I can do." Everything she said was with attitude, from the time she picked up the phone until the time I hung up. I drove to the dealership at about 2:45 and they took my information (could not find it again) and said they would program the key. The man I spoke with there was very apologetic about what happened, however it still confuses me as to why the woman in the phone was not more understanding. It costs nothing to be nice. More

What a great dealership! I bought a used car from Bill Taylor at Rafferty and I have to say it was the best car buying experience of my life and I've bought lots of cars in my I bought a used car from Bill Taylor at Rafferty and I have to say it was the best car buying experience of my life and I've bought lots of cars in my 58 years. Bill and his sales Manager went way out of their way to be certain I was treated well and got a good car with no defects. Cudos to them for conducting themselves with integrity and honesty. I live an hour away from Rafferty but they will get first crack at any car business I have from now on. I highly recommend this dealership and Bill Taylor. Tim Dorsey - BakeTech Inc. - Richboro, Pa More

Liars I asked politely online how much for a car I wanted, they responded, "WRX will see for MSRP ONLY". I understand if you don't want to sell the car for I asked politely online how much for a car I wanted, they responded, "WRX will see for MSRP ONLY". I understand if you don't want to sell the car for a bargain, you're in the business to make money. What happens next was interesting... I politely told them if they decided to accept my offer in the next week or so, or if the car is still not sold, they can email me and I'm a guaranteed sale. They insisted again that it will only sell for MSRP, ever! I told them politely again, it's not true and I had other dealers agree to a lower price I wanted, and it's just I wanted the color of the car in transit to them better than the other dealer. So I asked them again, I'm a guaranteed sale, and if ever they decided to change their mind and accept my offer, I'm an email away. Here's what they emailed me... "As I said, they are sold at MSRP only. They will not be sold for less. It is a vehicle that literally came out a week ago! The 2015's are sold at MSRP as well, so nice try! If you were quoted under invoice from these places , why are you coming to us? They must really need the sale, so jump on that offer. It will NEVER stand here. Have a great day." I emphasized to them, I'm a savvy and informed customer, my feelings are not going to be hurt if they reject my offer. But to insult me like I don't know what I'm doing, it's not very good customer service at all. If you avoid this dealership, avoid them. They are in the business of making money and there's nothing wrong at all with it. But to lie and insult your potential and almost guaranteed customer, that's a big no no. More

Pack of liars. I purchased a car through ebay that they inspected and had maintained for the last 50k miles for $5200. I drove 500 miles to pick it up and came home I purchased a car through ebay that they inspected and had maintained for the last 50k miles for $5200. I drove 500 miles to pick it up and came home trusting that it was in good condition. Took it to my local dealer for state inspection it didn't pass and needed over $3000 of repairs to get it to pass and a non functional sunroof that cost $1500 to repair. They were completely non responsive to my requests to make it right. Not disclosing known repairs is completely unethical and fraudulent. If you must buy from here, make sure you take the car to a third party for inspection prior to purchase, but I would simply recommend staying away from this pack of liars. More

Great Experience! Not only is my new Crosstrek wonderful, the staff at Rafferty are wonderful, too. Bill (sales) listened to my needs & found the perfect vehicle for me Not only is my new Crosstrek wonderful, the staff at Rafferty are wonderful, too. Bill (sales) listened to my needs & found the perfect vehicle for me. He provided me lots of payment options for purchasing and leasing and gave me plenty of time to make my decision, answering all my questions clearly. Bill (finance) explained all of the paperwork and charges patiently then, a couple of days later, redid it all to make changes according to my request, all with a smile. Patient, professional, personal = a great experience! I highly recommend them. More