Rainbow Chrysler Dodge Jeep LLC - Service Center

You guys don't seem to want to honor the Jeep Wave perks for some reason. I requested shuttle service every time I have come in and you guys can never accommodate me. Your service reps are condescending. for some reason. I requested shuttle service every time I have come in and you guys can never accommodate me. Your service reps are condescending. More

My first experience here, scheduled an oil change and tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting a positive experience. The younger woman taking care of me was very pleasant, professional and personable. Unfortunately I think she was not very experienced in the entire process of streamlining the work flow. The technician determined my truck need a couple filter changes which I agreed to after being verbally quoted the cost. I waited a while longer then checked on the status, the necessary computer entries had not been made for that work to be done. There was also another woman at the desk, she did not seem very interested in helping out and exuded a brusque attitude and little interest in providing any customer service. The price quoted me was different than my bill. Another woman did come and made the appropriate adjustment. I did not receive a checklist of the status of the items reviewed with the oil change, something I am accustomed to getting with even the most budget friendly oil change. When I asked about it I was told she could not print me a copy but she would text and email it. The link to that communication expired before I even reached my vehicle. I returned to explain and suddenly she was able to print the document I had been requesting and told could not have printed for me (the system didn’t allow it). It took three hours for my scheduled oil change, although the girl handling me may not have been as experienced as some others, she far exceeded the other two women I encountered in her professionalism and customer service. She seemed to be the only person who left the desk and did seem to be really trying. I will not be returning to this dealership for any future needs, I did not sense customer service was much of a priority. More

Was never given estimate. I called and asked for estimate and via email give me a typed basic estimate. No breakdown. Not a formal estimate. I’m still waiting. I called and asked for estimate and via email give me a typed basic estimate. No breakdown. Not a formal estimate. I’m still waiting. More

The service was clear, timely and done at a fair price. There is a high degree of dependability when i go to Rainbow Chrysler Dodge Jeep, Well done! There is a high degree of dependability when i go to Rainbow Chrysler Dodge Jeep, Well done! More

The staff was very nice and professional. Will be back again for service and maybe to purchase a vehicle. Will be back again for service and maybe to purchase a vehicle. More

Very helpful and took care of what I needed right away. Truck was ready before promised and that helped me a lot Truck was ready before promised and that helped me a lot More

As always your service desk was excellent. Keep me posted when my vehicle will be ready.. Keep me posted when my vehicle will be ready.. More

Good job I don t don’t know how I say ? But my Jeep shake I don’t know what wrong shake my Jeep I don’t know what I do ? But my Jeep shake I don’t know what wrong shake my Jeep I don’t know what I do ? More

My experience could not have been any better! From start to completion the dealership communicated with me what was going on with getting parts ect..and went above and beyond to make the experien From start to completion the dealership communicated with me what was going on with getting parts ect..and went above and beyond to make the experience as smooth as possible. Although no one ever likes having to bring their vehicle in for service, the team at Rainbow is always friendly and a pleasure to do business with. We love that they are local and family owned and have purchased vehicles for our entire family from them. More