Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

My personal experience with Rairdon's FIAT of Kirkland Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department du Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department due to the incompetence, lack of ethics and essentially deceptive practices. A few examples: - Scheduling an appointment over the phone and then receiving a confirmation email/text with the wrong/date time has happened multiple times. - Fiat diagnosis of a check engine light was to have a part replaced to the tune of about $1200; however, when after a bit of personal research and pursuing a second opinion the result was the original part just needed to be cleaned (cost = $0). - We were told by a mechanic (non-Fiat) to check with FIAT regarding a service bulletin. When we called FIAT of Kirkland and asked about it the service advisor told us the service bulletin was for a software update and scheduled an appointment. Upon arrival at FIAT for the appointment we were then told the service bulletin did not apply to our vehicle. We reached out directly to Steven Erickson (General Manager) and John Holloway (Service Manager) with concerns there was no response. They simply do not care about their customers. Overall review of FIAT of Kirkland is extremely poor customer service - we will be taking our vehicle to a different dealership service department even though it means we have to drive further away. We will also NEVER purchase another FIAT simply because the entire experience with FIAT has been terrible. More

Good communication and timely service. Showed me parts that needed to be replaced. Profesional people. Showed me parts that needed to be replaced. Profesional people. More

Any dealer whose phone answering menu starts with “for unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kin unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kinda sets an accurate tone of what it’s like dealing with them. After negotiating on a car from out of state - I agreed to their counter offer - then they backed out and raised price $1000. Then they did it a second time and eventually said they wouldn’t sell car to me because I said “bad things” after getting the run around on the price they gave me. Haha….. This experience is the poster child of unprofessionalism. They sell expensive cars and this is the treatment you may get. I have the entire discussion in a text thread and would love to share this with the owner - but assume he’ll never call me back either…… I mean, who cares about customer relations and ethics when you sell fancy, expensive cars, right!!?? Run from these clowns More

My experience was great, since Steve did an amazing job. Rocky start but fabulous finish. Rocky start but fabulous finish. More

Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all. beautiful loaner car. 5 stars on all. More

It was a long process in order for me to purchase my car because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal. because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal. More

A little communication goes a long way. ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Par ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Part delays, wrong parts delivered - that happens, likely not their fault. However, unanswered calls and ignored emails isn't professional, so for weeks at a time I had no clue what the status was. Add some typical dealer shenanigans (keep in mind shop rate is $205/hr): - Advised new brake pads and brake fluid flush, except I flushed with new fluid < 24 hrs earlier...tech didn't use a brake fluid tester and just assumed. - Advised a cabin micro filter despite being changed 3k miles ago. - Advised new air filter despite aftermarket air intake. - Mount & balance some new tires, concurrent with TPMS system error. Error ended up being 1 dead sensor batt. Tech said they could swap the 1 extra sensor I had in for the bad one, except chose not to do so during the M&B process, instead creating a separate line-item charge, at $105 to do so. Effectively double-charging. - Excessive RR toe-in. As part of replacing pinion boot and inner tie rods under warranty an alignment was necessary. Alignment was performed (only for centering steering wheel & steering sensor), didn't adjust out-of-spec F camber or the RR toe-in, then asked $190 for the work. This is equiv. to Les Schwab (whom I used to work for) performing a full alignment (~$140 here), telling you it's out-of-spec (I had to ask them for the alignment spec sheet) and letting you go on your merry way. I didn't approve that work, so after some pushback the work was voided. During 2 prior visits > 5 yrs ago I had fantastic experiences, not so anymore and glad not to ever use them again. Advisors are doing their best given a mediocre situation, and the double-charging is common. More

Excellent service dept. Friendly and knowledgeable staff. Always willing to help out with any questions. Friendly and knowledgeable staff. Always willing to help out with any questions. More

The service and conversations with Jasmine Arnold is one of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as well. More

One of the best experiences I’ve had purchasing a vehicle. Most of our negotiations concluded electronically with the final paperwork a formality. These folks are honest and trustworthy. Gave me a vehicle. Most of our negotiations concluded electronically with the final paperwork a formality. These folks are honest and trustworthy. Gave me an excellent value for my trade. Highly recommend them. More