Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

Great customer service, thoughtful of my needs. Frank ensured I made the best choice in selecting my vehicle. Frank ensured I made the best choice in selecting my vehicle. More

My wife and I were looking for an suv that was fast and also had style. We test drove bmw M3,5,6 comps, jeep srts and Trackhawk, and the list goes on and nothing touched the Alfa when it comes to all aroun also had style. We test drove bmw M3,5,6 comps, jeep srts and Trackhawk, and the list goes on and nothing touched the Alfa when it comes to all around performance. We found one we liked in Kirkland and we went to see Ponce one of the salesman there. He was awesome, unlike the other dealers he listened to us and we walked in and out of the dealer in a few hours with our Stelvio Quadrifoglio. About a month later one of the fuel injectors went bad and I was worried because service departments are always horrible. Not Kirkland, Steve was very polite and knowledgeable and he put up with our constant questions without ever becoming upset or annoyed in the slightest. Was very helpful in getting us a loaner vehicle when they had none and we couldn’t recommend them enough. Sadly we are moving back to the east coast otherwise Kirkland would’ve had customers for life. If you are in the market for a Maserati, Alfa Romeo, Rivian or any other cool cars they have on the lot go see them and you will not be disappointed! Thanks again to Ponce and Steve! More

Don't fall for all the talks, they couldn't fulfill it anyways. Basics courtesy wouldn't even get done. Very dissatisfied and disappointing. anyways. Basics courtesy wouldn't even get done. Very dissatisfied and disappointing. More

Purchased 6 cars here. Excellent overall service and friendly staff helped by the fact that they sell our favourite vehicles keeps us coming back. Excellent overall service and friendly staff helped by the fact that they sell our favourite vehicles keeps us coming back. More

Very thorough and responsive with repairs and advice. Takes time to review and analyse problems. Takes time to review and analyse problems. More

My personal experience with Rairdon's FIAT of Kirkland Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department du Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department due to the incompetence, lack of ethics and essentially deceptive practices. A few examples: - Scheduling an appointment over the phone and then receiving a confirmation email/text with the wrong/date time has happened multiple times. - Fiat diagnosis of a check engine light was to have a part replaced to the tune of about $1200; however, when after a bit of personal research and pursuing a second opinion the result was the original part just needed to be cleaned (cost = $0). - We were told by a mechanic (non-Fiat) to check with FIAT regarding a service bulletin. When we called FIAT of Kirkland and asked about it the service advisor told us the service bulletin was for a software update and scheduled an appointment. Upon arrival at FIAT for the appointment we were then told the service bulletin did not apply to our vehicle. We reached out directly to Steven Erickson (General Manager) and John Holloway (Service Manager) with concerns there was no response. They simply do not care about their customers. Overall review of FIAT of Kirkland is extremely poor customer service - we will be taking our vehicle to a different dealership service department even though it means we have to drive further away. We will also NEVER purchase another FIAT simply because the entire experience with FIAT has been terrible. More

Good communication and timely service. Showed me parts that needed to be replaced. Profesional people. Showed me parts that needed to be replaced. Profesional people. More

Any dealer whose phone answering menu starts with “for unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kin unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kinda sets an accurate tone of what it’s like dealing with them. After negotiating on a car from out of state - I agreed to their counter offer - then they backed out and raised price $1000. Then they did it a second time and eventually said they wouldn’t sell car to me because I said “bad things” after getting the run around on the price they gave me. Haha….. This experience is the poster child of unprofessionalism. They sell expensive cars and this is the treatment you may get. I have the entire discussion in a text thread and would love to share this with the owner - but assume he’ll never call me back either…… I mean, who cares about customer relations and ethics when you sell fancy, expensive cars, right!!?? Run from these clowns More

My experience was great, since Steve did an amazing job. Rocky start but fabulous finish. Rocky start but fabulous finish. More

Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all. beautiful loaner car. 5 stars on all. More