Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

Unexperienced Service Department & Unfair Business Practices I am very disappointed on how things ended and so I believe it is my right to clearly indicate to the public what has transpired at Maserati, FIAT, Al I am very disappointed on how things ended and so I believe it is my right to clearly indicate to the public what has transpired at Maserati, FIAT, Alfa Romeo of Kirkland. Never in my life have I dealt with such a mediocre service department and to say that you guys are the "Top Dealership" in WA State is beyond me. The first time we brought our vehicle we had a list of concerns and even went over it with Chad; Service Advisor. When we finally received our vehicle, we noticed our issues were not addressed and was given the vehicle back with a burnt out brake light; which we never caused. Again, we had to put our business needs aside to bring in the vehicle with a set appt on April 28th to have the items fixed that we had previously requested. We met with Robert Lecrinski (Service Manager) for the first time and went through the list together. Upon getting our work order Robert mentioned several times this vehicle was engineered wrong and that our car and all 500L's were "xxxx Cars". We couldn't believe the top WA State dealership would be so bold with customers such as he was that day. The Service Manager; Robert Lecrenski was apologetic and admitted his service department dropped the ball. In lieu of our dissatisfaction and their negligence, the service manager was more than happy to give us a Maserati loaner (in filth and little tire tread) with the following terms: 1. Unlimited Miles 2. Full gas of tank upon receiving and no expectation whatsoever of bringing it back with a full tank of gas. 3. It was mentioned that we travel in the U.S. and out of the Country for work and that our business would not cease. Not once was it mentioned that it would need to remain in the U.S. My line of business requires me to travel all over to meet with clients and artists. So, for anyone to assume that we would be remote is beyond us. We then picked up our vehicle on May 17th and noticed that the majority of the issues were repaired, with the exception of the Safety Recall T19. Within 1 hour, the car was bogging vigorously and we immediately tried calling the Service Manager who had already gone home. We followed up with an email and phone call the following morning and expressed our concerns with Robert who proceeded to tell us that this is an "Engineering Issue" and that it cannot be fixed by FIAT of Kirkland. He then proceeded to tell us that we should contact FCA. Basically, he refused service. While describing the problem to another dealership out-of-state, they mentioned it was an issue that could be repaired. So, why Bob would say it was an engineering issue leads me to believe that he did not want to service us due to the fact that we were complaining which as a customer, we have the right to do so being time is MONEY. Not once in that conversation did he mention the need to help us with our issues nor did he mention a problem with the Maserati loaner. Later that evening, he had his Fixed Operations Director; Bradley Wolf call us to harass us over the phone. He was extremely rude and unprofessional. He did not let us get one word into the conversation and constantly interrupted my fiancée and I. He even went so far as to accuse us of exploiting the Maserati loaner. To make that type of accusation against someone is considered slander and libel. It seemed he was more worried about the loaner and his 15-year friendship with Robert. The conversation with Bradley went astray as he immediately banned us from having a loaner and mentioned he did not care if we lost money, time, or clients being that this was his dealership. The customer service was mediocre and I felt embarrassment for the dealership and for Greg Rairdon. WA State dealerships are not open to diversity it seems and we have had more than one occasion where we were stereotyped and profiled, hence why we are moving from WA State all together. Due to the negligence of Fiat of Kirkland, we took our car to Portland OR, where they are more welcoming, courteous, knowledgeable, and more open to diversity. We're currently in a loaner for the next two weeks while our car is being fixed.**** More

Amazing customer service Steve Erickson GM, and his team, Michael, Josiah and Anthony rolled out the red carpet for me and found the perfect amazing trade in vehicle for me. Steve Erickson GM, and his team, Michael, Josiah and Anthony rolled out the red carpet for me and found the perfect amazing trade in vehicle for me. They went above and beyond my expectations. I am a very happy owner of a beautiful Fiat Abarth. White with red interior, I named her Abby and she purrs. Thank you. More

DISCRIMINATION BOTH GENDER AND DISABLED This dealership is sexist and discriminates against women and the disabled. I came into the dealership I am a 39 year old women and I was looking to p This dealership is sexist and discriminates against women and the disabled. I came into the dealership I am a 39 year old women and I was looking to purchase a used vehicle. I went inside to ask for the keys for 2 cars. On my way back to my husband I looked at the 2nd car we were looking into. The salesperson completely ignored my husband who is disabled that was leaning on the car and walked up to another man wanting to look at the car that l had asked for the keys to first. Later the sales manager and sales person said they assumed he was my husband. But when I came in to ask for the keys I never said "my husband and I would like to see these 2 cars." After the sales person gave the keys to the other person I walked up and asked the sales person where the keys were and he said he gave it to my husband. I looked at my husband who did not have the keys and he did not have the keys. I asked the sales person why he thought 1 that I was married and even if I was I asked for the keys not my husband. And what made him think the other man was my husband he said well hes disabled. We went back to dodge and drove our car to the Fiat lot to complain but this get so much worse from here. When we confront the sales manager he got into an argument justifying his sales persons behavior. As the 1st car drove off the lot for a test drive. Finally we were told that another sales person had drove off in the 2nd car and took the back up key as well they then called him back to the lot to allow us to take a look at the car and take it out. I looked through the car first as we are car shopping for me. Then my husband came over to get in the car and just as we were going to take it out for a test drive and original sales person opened the door of the just moving car and demands that my husband turn the car off and let his customer to drive the car and made us get out. The sales staff is horrible and the sales manager is just as bad. He apologized and yelled at the sales person for his behavior but what about the car we lost out to purchase. What about the discrimination from top to bottom I as a women would not expect but the utter discrimination against my husband was most disturbing. No person should purchase from Rairdons Fiat and Alfa Romero of Kirkland. More

Nice to your face but careless and lazy Summary: Awful incompetent dealer with a staff who are nice to your face but who don’t actually care about customer service. In late October, I bou Summary: Awful incompetent dealer with a staff who are nice to your face but who don’t actually care about customer service. In late October, I bought a used car from them based on seeing an ad for it online. I checked the price and it seemed good (under KBB’s value of it, at least) so I went in to check it out. I accidentally pulled into the “sister” dealer, a used car seller, and was approached by Gary. He hustled us around, neglecting to tell us he didn’t’ actually WORK for the fiat dealer and worked for the used car joint and therefore couldn’t answer any of our questions or even offer us much that the ACTUAL dealer could offer. I figured he had to run inside to ask for answers to all my questions because he was new, not because he’s incompetent. I was wrong. So, after debating and talking about maybe trading my car in, and going home for a day to think about it, I decide to go back in the next morning and buy the car. It was the only one in the area in the color I wanted and other places SEEMED to have higher prices for the same car, so it seemed a good idea. I call my bank, I get loan pre-approval based on the price listed on the car, I call Gary and tell him we’re headed in wanting to buy, and I think things are going smoothly. I test drive the thing again, double check some features that he SAID the day before were on the car but find out they’re actually not, and then say yes, I’ll take the car. We’re taken in to the actual dealer, Gary sits us down, asks us to wait a bit while they get the paperwork ready, and one of the actual dealer employees asks if I want to talk trade-in on my old car. Gary tells him they’ve already given me an option I don’t want (they were offering nothing even close to what the car is worth as a trade-in) and the actual dealer employee backs off. Gary promptly bails, knowing he’s getting his commission or whatever and therefore figuring he doesn’t have to do anything else or give a crap about us. Fine, I don’t want to talk to him anyway. We wait 30-45 minutes, and then Gary comes back over to ask me if I’ll leave him a positive Yelp review. I tell him that’s not really my deal unless service is really over the top or really bad (spoiler: it’s not the first of those two options!). He asks again and then heads ouyt. It’s late in the morning by this time and I’m sleepy (I work nights) and ready to just get this over with. FINALLY we go into the office and are presented with a stack of carbon-copy papers that look like they were printed on a poorly maintained DOS printer. Everything is printed slightly off-target and looks faded. I’ll boldly and honestly admit here and now I’m the idiot for not insisting on reading every line of the paperwork, but the last time I bought a car from a dealer I wasn’t screwed. This time, I had already gotten approved and done almost everything through my bank, and I had mentioned the price of the car over and over and never been told they there are all sorts of dumb crap options secretly added on top of that, so I expected the prices to be what they said, plus taxes, plus licensing whatevers, and a few fees here and there. I assumed that the price that I’d been told several times would be THE price. Not that price plus $3,000 worth of extra xx no one told me was “part of the car” and therefore to be expected PLUS taxes on top of that. So yes, I'm dum-dum. So, after signing the paperwork and taking the stuffed enveloped full of flimsy paper, I ask them if they’ll look for the second car key and call me if they find it. They promise to do so. I get the car home, thinking I’m happy with my purchase and find that, oh, wait, they didn’t replace the floor mats after cleaning the xxxx thing. That’s stupid, but it happens, I’ll go back in and get some. I do that, they take them off a floor model and it’s fine. They still don’t have an second key that they can find, but they’ll call me about it later. Spoiler: They have no intention of calling me about anything ever. Oh, no that’s not actually true. Gary then calls me every day for about a week BEGGING me to leave him a Yelp review. Guess what, Gar, you got your wish! I notice a few days later that, xxx, my loan is thousands more than I was expecting, WTFFFF? So, I call, get the run-around, and finally get hold of the incompetent finance person who explains alllllll the extra crap that was tacked on, that’s supposedly inherent in the price of this used car because the idiot who bought it before me wanted to pay more for nothing. I ask why it wasn’t PART OF the cost listed and she says it’s extra. Wait, is this crap EXTRA or PART OF THE CAR? Ugh. FINE. It’s too late. I’m the xxxxxxx who trusted these idiots to not screw me. Lesson learned! Humans are terrible and cannot be trusted and I will never love again. I GET IT, FIAT. Incompetent finance lady DOES tell me one thing I can get rid of though, which is GAP insurance. Turns out I can get that through my bank for hundreds of dollars less than the dealer charged me. GOOD. I go to my bank that day, get the paperwork, take it to the dealer and they promise to get my money sent back to me within 30 days. Spoiler: They don’t. I ask them about the second key I want, they promise to check and get back to me, and apparently have no record of me having asked before. I start calling them over and over trying to get ahold of someone who can help me. They pass me to different people every time, none of whom know anything. They’re all very genial, but they don’t know or don’t care. I’m given several different possible prices for getting a second key made, but no one can actually decide on which one is right. My low-air alert for my tires goes off after, like, 2 weeks so I take it in and make them fill the tires because I’m going in trying to get answers about the second key and trying to get an update about the GAP refund anyway. Also, I’m feeling petty and angry at them at this point so making them bend over and stick a tube in each of my tires so I don’t have to fight with that crap at a gas station seems like the only revenge I can get on them for what they’ve done to me. They refill the tires at no charge and some younger guy is very nice, but still can’t get me any key info. I keep being told the manager isn’t available. No matter what day, how many times in a week, or what time I call he’s out. What an upstanding employee! This place is lucky to have a manager who never actually shows up for work. Shortly after, a tree falls on my car. No, really. A xxxx tree. On my car. Just… tips right over and takes off the side mirror and scrapes up the whole side. Great! Spectacular! My new-to-me, shiny car that I love needs three weeks worth of repairs! Dammit. Those weeks pass, I’m still bugging the dealer and still being told no one who knows anything can help me, still missing my GAP refund, and an slowly going mad. I get my car back, I check my PERMAPLATE paperwork, and basically find out they don’t cover anything and I’m getting NOTHING for the $1300 application of this crap that I didn’t want and didn’t even know had been PRE-added to the car before I looked at it (according to the finance person who said it was “extra,” remember). I go in to the service department, enraged at how careless these dweebs are and demand that they reapply this wax or whatever for free because of all they’ve put me through. I’m told they’ll do it for no less than “$94, because that’s the cost of the material” but they won’t charge me for labor. So, heads up, if you ever buy this PERMAPLATE, you’re paying a $1200 mark-up on something that doesn’t seem to do anything at all! Such a deal! I tell the guy that’s xx, that they need to do it for nothing. He says I’m free to talk to the manager and that (holy crap, you guys!) he’s AT THE DESK IN THE DEALER! It’s a CHRISTMAS miracle! Because, yes, it’s been over a month since I started dealing with these infants and I’m still waiting on answers and my GAP refund. I storm in to tell the manager everything I’ve had to deal with and he acts sympathetic and says he’s sorry and he understands why I’m frustrated and boy that’s too bad a tree fell on my car but he’ll tell me what, he’ll give me the PERMAPLATE reapplication and a second key for $100, and is that good? He’ll also check into the GAP insurance. Okay. I mean, as far as I’m concerned, he SHOULD have offered me a refund for the thousands of dollars worth of extra crap they charged me for, and maybe even offered to buy me a small, private Caribbean island to rest and relax on since I’ve been spending the last NINETY DAYS being jerked around and lied to by these dinks, but fine, I’ll settle for a $100 for a new key, which would have cost me three times that. I go to the back, I have a talk with some nice lady, we set up appointments for the PERMAPLATE and my key and that seems fine. I’m still angry, but I figure I’ll get my money soon, I’ll get my key and I’ll never step foot in this den of ignorance ever again. January swings around and I’ve got the key and the useless coating on my car, but I STILL haven’t gotten my GAP refund. TWO MONTHS, GUYS! I give up on the dealer and call Fiat corporate and tell them what I’ve gone through and they tell me they’ll look into getting me my GAP money back. They don’t care that their dealer is filled with liars who don’t tell you what you’re paying for, probably because they know there are dummies like me out there who think a car will actually cost what the dealer says it will. They’re all smoking cigars and laughing at how much money they’re making by being dishonest jerks. Okay, that’s chill, I’m hip to capitalism, whatever. The corporate customer service has a xxxx of a time getting ahold of anyone at the dealer too, but after several days of trying they connect me with someone who says she’ll email me a form to fill out, I’ll send it back, and the refund will be on its way within 30 days. FINALLY! This is great, right? The Fiat corporate customer service person even gives me a phone number for their insurance company that will let me track the status of my refund if I want to! Halleluiah! It’s a mid-January miracle! I send the form back, I wait, I wait, I wait. A few weeks later I call the phone number to make sure things have been done and that this dame didn’t just dump my form in the trash like the last idiot I handed it to. I give my information, the customer service guy at this place is very nice and polite and tells me they have NO RECORD of me ever having had GAP insurance through them. WHAT? :D :D :D :D :D WHAT? WHAT???????? He apologizes to me for having to deal with this, I tell him it’s not his fault, he wishes me luck, I hang up and immediately call Fiat Corporate again. There’s some back and forth, but they get me in touch with some junior something guy with a name like Billy or Frankie or Jimmy Olson who says he can help me and he’ll immediately email me the form and personally make sure it gets handled. I send the form back and hear nothing. No, “I got this, I’m on it! Gee willikers, I’m sorry you’ve had such trouble!” Just silence. So, I give it a few days and email to make sure he got the form. He says yes, that it will take a few weeks, but that it’s been submitted. I didn’t believe the guy, but it turns out he ACTUALLY wasn’t lying! I got my money back in late-February, a full three and a half months after starting this ordeal! HUZZAH! I never have to deal with this twits again! Heaven has shone down upon me finally! Don’t let this happen to you. Don’t step foot on this lot, even if you see a car you really want and the next closest one that’s exactly what you want is hundreds of miles away. RESIST THE URGE! More

Service Dept doesn't answer phone I love my new Fiat 500x and respect Rairdon for having a dealership. Try calling them, ask for Fiat service, then take note: the phone just rings and I love my new Fiat 500x and respect Rairdon for having a dealership. Try calling them, ask for Fiat service, then take note: the phone just rings and rings. This happened several times over the course of two months, including last Saturday so I am giving up on their service dept. I called another dealer (about 15 miles south, in Renton) and booked an oil change appt with the guy who picked up on the first ring. I'm pretty surprised that Fiat of Kirkland doesn't pickup their phone. It could be a fluke. More

Great experience every time! This is the 3rd car purchased here. It's always been a fantastic experience each time! Always treated with the best hospitality. Concerns are always d This is the 3rd car purchased here. It's always been a fantastic experience each time! Always treated with the best hospitality. Concerns are always dealt with in a timely fashion. By far the best customer service I've ever received at a dealership. I highly recommend getting a car from this place. More

Great experience - Will use Michele for the next car I walked into the dealership with some interest in purchasing or leasing yet I was not sure what I really wanted. Michele was available for any questi I walked into the dealership with some interest in purchasing or leasing yet I was not sure what I really wanted. Michele was available for any question I had, he offered to test-drive few cars to get a feeling of the differences and while competent and attentive, he never once pushed the sale. I made clear that I was willing to wait for the next model to be available and yet he was still fully engaged and friendly. After leaving the dealership, he made one follow-up call and remained extremely professional. As soon as the car that I want will be available, I'm calling Michele. More

Highly recommended. Look for Earl Just leased 2016 Marserati Ghibli S Q4 from this dealer. Very nice experience overall. Highly recommended. Look for Earl ( a really nice and friendly Just leased 2016 Marserati Ghibli S Q4 from this dealer. Very nice experience overall. Highly recommended. Look for Earl ( a really nice and friendly gentleman) as he's one of my best sales person I ever met in my over 10 times of auto purchase experience. Quick response - I got a immediate follow up call from the dealer in 2 minutes after I posted my interest in the Ghibli S Q4. Easy deal with - I actually did not get the deal when I got in the first time but they're very easy to deal with and make another friendly contact after the first visit) No pressure sale - as I mentioned that I did not get the deal thru during my first visit. They did not push me for any commitment. We became friends after the visit. More

Friendly people and clear information. No pressure. I bought a used Fiat 500 for my wife and the whole transaction was fantastic. I would recommend this dealer to anyone who is looking for that special I bought a used Fiat 500 for my wife and the whole transaction was fantastic. I would recommend this dealer to anyone who is looking for that special car. Many choices to choose from. Thanks again to all of you. More