Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Took car in for one simple issue and wound up with three other findings. Communication was slow in the beginning and initial expectation was far from end results. After day 4 I was finally made aware a loan other findings. Communication was slow in the beginning and initial expectation was far from end results. After day 4 I was finally made aware a loaner car “might” be available. Final pricing discussed over phone was $200 less than what I was presented with when picking up vehicle. The work performed appears to be of good quality but overall experience was far from pleasant. If you have another option for maintenance, use it. More

Extremely courteous…explanations of service great…Meghan and Tyrone both great to interact with during service. and Tyrone both great to interact with during service. More

I take my jeep for a oil change service and they did the job in half done job in half done More

MY SERVICE-ADVISOR Meaghan Mansfield is the BEST! Meaghan KNOWS AUTOMOBILES, SHE CARES for the CUSTOMER/GUEST &: is GENUINE with each TASK, CORRESPONDENCE &: ALWAYS has a SMILE! PLEASE THANK HER Meaghan KNOWS AUTOMOBILES, SHE CARES for the CUSTOMER/GUEST &: is GENUINE with each TASK, CORRESPONDENCE &: ALWAYS has a SMILE! PLEASE THANK HER &: HER SERVICE-ADVISOR- &: PARTS-DEPARTNENT PEERS WHOM MAKE IT WORK. More

Meaghan provided excellent service for my vehicle. Particularly like that her team found a number of service items that needed attention that I hadn't come in for because of COVID. I had not asked her Particularly like that her team found a number of service items that needed attention that I hadn't come in for because of COVID. I had not asked her to do a complete inspection; her team did it on their own. Thanks! More

Easy booking online. My 2500 needed a couple of recalls. Quick and easy. Service advisor was awesome. My 2500 needed a couple of recalls. Quick and easy. Service advisor was awesome. More

Dave my service adviser was fine. But good god doesn’t anybody drive the car? The car’s tires were filled 42 psi, 41psi, 44 psi, 41 psi. I asked them to check the air in tires didn’t But good god doesn’t anybody drive the car? The car’s tires were filled 42 psi, 41psi, 44 psi, 41 psi. I asked them to check the air in tires didn’t think it would be so difficult for Rairdons. I live downtown Bellevue drive 15 miles Round trip to get to you for a simple oil change. Tell me again, why did I buy my Cherokee from you? J More

Performed prompt service. Dave kept me well informed through the process. Excellent printout of the service and results. Dave kept me well informed through the process. Excellent printout of the service and results. More

Run away from this dealer as fast as you can! ! This dealer performed work under warranty that had a TSB out. They did not follow the parts list of the current TSB. They put in a remanufactured ! This dealer performed work under warranty that had a TSB out. They did not follow the parts list of the current TSB. They put in a remanufactured part instead of the new part that is now out due to continued issues with the original part. A Chrysler dealer should have the updated TSB and not follow old guidance! This is also the second time my parking brake has broken while in their shop. The first time the cable to my brake broke. They tried to charge me $1200 to fix it. I declined and went to another shop. Got it fixed for 1/10 of the cost as they were adding on extra parts that the private shops determined didn’t need fixing. Parking brake worked fine coming into the shop. Went to pick up the car this time and once again the parking brake is broken. The mechanic admitted that a spring broke - $10 part. Manager will take no responsibility and states that there are no broken parts. They disconnected my parking brake and sent me on my way saying that it is safe to drive…if I want to have them fix it, it will be the same $1200 fix. Only this time it is the opposite side. Remember, I never replaced the parts on the other side they insisted were broken last time but this time are fine. Seems like funny business. Never going back there to be scammed out of money! More

A few months ago I took my 2016 RAM 6. 7 diesel into Rairdon's Dodge Chrysler Jeep of Kirkland to have the 4 wheel drive repaired under warranty. At first the dealer wanted to charge me $4 7 diesel into Rairdon's Dodge Chrysler Jeep of Kirkland to have the 4 wheel drive repaired under warranty. At first the dealer wanted to charge me $450 so I had them check the warranty status and the truck was still under warranty. They supposedly did the work and then tried to upsell me service for $2,400 – differential, transfer case fluid replacement, EGR filter and cleaning, which I declined. A couple months after having the ‘repair’ and the first time I drove the truck, my wife and I took an extended trip with our travel trailer, the primary use for the truck. The first time I tried to engage the 4-wheel drive it wouldn’t engage and I got the Service 4WD notification/warning light. Upon returning from the trip of 8 weeks I returned to Rairdon to get the problem rectified only to be told it was a “different’ problem/different trouble code and was not now covered under warranty. They refuse to consider that they hadn’t fixed the problem in the first place or that they had any obligation to stand by their ‘2 year warranty’ for the ‘repair’. I declined their offer to repair the truck a second time, and picked up my truck. Halfway home I notice that the access panel cover and another part were left on the front seat and floor. I now have to figure out how to install them. Final notes - the fluid replacements, differentials - front and back, transfer case, egr filter and cleaning I did myself - $350 MOPAR Factory part and fluids. The 'new' recommended repair is to replace the Axle Locker Actuator - Mopar (68216944AA) ($412.90 PLUS Labor and tax). American Axle & Manufacturing brand (US made) $156 free shipping. According to YouTube 4 bolts and 5 minutes to replace. More