I had a very negative experience with this dealership, which is disappointing considering how big of a deal buying a new car is. Setting up an appointment was easy, we were helped immediately, and negotiating a fair/reasonable price was easier than expected. However, once we had come to an agreement, we had to wait for finance. We were told we we would probably wait 20-30 minutes, and ended up waiting over 2 hours. The car I purchased was at a sister dealership, and I was told my car would be driven over first thing the next day and I would get text updates along the way. Apparently there was an issue with the car loan getting approved, and nothing was communicated to me until I called several times trying to get answers. All communication prior to these calls were ignored or vague answers were provided. The manager then raised his voice at me over the phone, and consistently made condescending comments. At this point, it was looking like I wasn’t going to get the car we had just researched and negotiated! It was quite an experience of going from the highest of highs, to being so disappointed and let down. Eventually things worked out, but it was overall an extremely negative experience. This dealership consistently failed to communicate, and clearly took advantage of the fact that I was a young female. The dealership also never notified me of when my plates arrived - I was a couple days away from my temporarily plates expiring, and had to call to check that they had arrived. They claimed they arrived a couple days prior, yet I was not notified at all.
An additional side note, this whole experience was during COVID after things had recently opened up - EVERY associate we interacted with (and saw at the dealership) other than the finance guy, had their mask around their chin (not covering their nose or mouth), as they spoke to us from less than 6 feet away. Several sales associates also gathered at the desk, clearly ignoring social distancing rules. The lack of consideration for their customers is astonishing.