Rairdon's Dodge Chrysler Jeep of Kirkland

They made shopping for a new jeep very tolerable during a pandemic. As more people and employees entered the showroom, the more uncomfortable we got. I wish there was a limit to the amount of people in the showroom. We were surprised that our 2021 Grand Cherokee Limited did not come with a full tank of gas as every new car we have purchased over the past 40 years has. I wish that I did not have to spend 4 hours in the dealership when we were prepared to purchase after 2 hours. Everyone was extremely friendly but to spend this much time during a pandemic is something we were not crazy about doing.

Got my oil changed and they calibrated the sensors for my tire pressure. Done in estimated time and fixed the issue. Some staff had noses visible behind masks.

She's doing great job professional customer service She's very response phone call Recommend everybody for this please I always I I get great deals

The service was excellent and efficient The intake by Semir in service was also excellent and efficient and pleasant The notification that the vehicle was ready with no problem identified was also excellent and efficient customer service

Always have a great experience gorge my service writer great customer service. He’s on it with all the information I need. Great in explaining what the next step is.

Quick and efficient! I came in for a scheduled recall fix from the manufacturer, and the staff was knowledgeable and got me in and out quickly.

I had a problem with Jeep keys, I was already thinking about the headache that would be to fix it under the warranty but Semir was just so helpful and made things really easy, making sure he called me about timelines and did his best! Thank you

Really wasted our time and energy by making an appointment and going there. I had 3 hour drive and came to find out the Jeep Wrangler last night, didn't get notified about it. Instead walking around in the parking lot with the sales associate and who doesn't even know their inventory. The sales associate needs more training about how to deal with customers.

I had a very negative experience with this dealership, which is disappointing considering how big of a deal buying a new car is. Setting up an appointment was easy, we were helped immediately, and negotiating a fair/reasonable price was easier than expected. However, once we had come to an agreement, we had to wait for finance. We were told we we would probably wait 20-30 minutes, and ended up waiting over 2 hours. The car I purchased was at a sister dealership, and I was told my car would be driven over first thing the next day and I would get text updates along the way. Apparently there was an issue with the car loan getting approved, and nothing was communicated to me until I called several times trying to get answers. All communication prior to these calls were ignored or vague answers were provided. The manager then raised his voice at me over the phone, and consistently made condescending comments. At this point, it was looking like I wasn’t going to get the car we had just researched and negotiated! It was quite an experience of going from the highest of highs, to being so disappointed and let down. Eventually things worked out, but it was overall an extremely negative experience. This dealership consistently failed to communicate, and clearly took advantage of the fact that I was a young female. The dealership also never notified me of when my plates arrived - I was a couple days away from my temporarily plates expiring, and had to call to check that they had arrived. They claimed they arrived a couple days prior, yet I was not notified at all. An additional side note, this whole experience was during COVID after things had recently opened up - EVERY associate we interacted with (and saw at the dealership) other than the finance guy, had their mask around their chin (not covering their nose or mouth), as they spoke to us from less than 6 feet away. Several sales associates also gathered at the desk, clearly ignoring social distancing rules. The lack of consideration for their customers is astonishing.

Helpful staff and easy checking in makes it easy to being my Jeep I. For parts and service. I am never over quoted and trust the service department.