"Always great service.."
- Mark Redland
Dealer did a Awsome job, took care of me on some items out of warranty, can’t say enough good about the service manager. Will use again.
"Service needs to listen, and follow up"
I outline what I want done in an email. This information does not make it into the service case.
I ask for something to specifically be checked. After the third service attempt, what I asked to be checked actually ended up being the problem.
Accessory parts installations are not done completely, to the documented instructions that come with the kit.
I don't mind paying a premium for dealer service, I do expect to get the premium service that I am paying for.
Employees Worked With
"Bait and Switch"
Turns out you can't give zero stars and write a review. That is the only reason Rairdon's of Kirkland gets one star. We experienced a true "bait and switch" and will be reporting to the WA State Attorney General next. Rairdon's of Kirkland had a "internet special" on a Jeep Renegade advertised on their website. We went in to buy the vehicle but they told us it was out on a test drive. We said we would wait and if the drivers didn't purchase the car, we would. Rairdon's finally admitted the vehicle wasn't out on a test drive, but that they couldn't start the car and couldn't figure out why it wouldn't run. But one of the Sales Managers agreed to sell us one of 2 other same year, same configuration Jeep Renegades. We agreed and they took us to an offsite lot where the first alternate vehicle was located. It wouldn't start. So they took us to a second offsite lot for the second alternate vehicle and it started and we agreed to purchase it. We "test drove" it back to the dealership and started filling out the paperwork. They put several options in front of us, all starting at the special price, for a financing option, an extended warranty, and a maintenance agreement. We continued to tell them that we were not interested in any of those options and just wanted the base car at the advertised price. Finally, after a total of 3 hours wasted at the dealership, a new Sales Manager came over and told us they would not be able to sell the alternate vehicle at the sale price, but would have to charge $4000 more. Buyer beware of Rairdon's of Kirkland.
Now on to the Attorney General.