Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

The Rairdon service department has provided me with consistent, and dependable service for my Dodge 2500. I have come to rely on them year after year. consistent, and dependable service for my Dodge 2500. I have come to rely on them year after year. More

Very curtious, friendly and helpful ! I only had interaction with David E Twiddy who was the Service Advisor and he was very thoughtful and he even walked me out to my car and had parked it right ne interaction with David E Twiddy who was the Service Advisor and he was very thoughtful and he even walked me out to my car and had parked it right near the front door as I was using a cane and still limping pretty heavily. I really appreciated his thoughtfulness!! More

Absolutely unsatisfactory service from Jeep of Kirkland. I took my vehicle in(vehicle is under warranty) due to a water leak. I was told my car would be done the next day, it wasn’t. I needed a loaner car a I took my vehicle in(vehicle is under warranty) due to a water leak. I was told my car would be done the next day, it wasn’t. I needed a loaner car and I had to call multiple times in order for them to give me one. I was told there was only one water tech and he didn’t get to my vehicle on monday. I dropped it off on a Sunday. I got a call early Tuesday morning saying my car was done. I got home and checked out my car. The carpet was still wet. The after visit papers said it had been pulled and dried. It was definitely not dried. I emailed my service tech and he stopped responding. More

Had truck towed to dealership to get a fob re-paired. I had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake calll. Let me know what they would do, that she’d call back to let me know how a simple pair fob would take. Didn’t hear back from her until I called. She was at lunch but was assured she would call back. Called 5-6 hours later, she’s not there, but she’ll call back. Never heard from her, so called again. Said the truck battery was dead and had to be re-charged. She’d call in the next morning to let me know. Didn’t hear from her. Called back , she was at lunch, but was assured she’ll call back when she’s done. Three hours later, no call. I had to call 4-5 times in two days to check on an eta for a key fob pairing. Small thing... update your point of sale systems. If food trucks can take payments from phone or watch (Apple Pay for example), then a company as big as Chrysler can figure it out. Especially in a town steeped in technology as Seattle is. More

The Service manager Randy was excellent and the Service Rep Mohamed was attentive and dealt with all aspects of my situation. First classWill return for service Rep Mohamed was attentive and dealt with all aspects of my situation. First classWill return for service More

David Libby gave me the best customer service I ever had at this dealership he took care of my needs and secured my phone as I left it there at this dealership he took care of my needs and secured my phone as I left it there More

Great service. I trust them. They are always friendly and polite. I live in Seattle but I drive all the way over to Kirkland to get my jeep serviced because of the quality. polite. I live in Seattle but I drive all the way over to Kirkland to get my jeep serviced because of the quality. More

I use been using Reardens for all my service issues and their customer service is the best even when I challenge them. They always perform 100% their customer service is the best even when I challenge them. They always perform 100% More

Easy to check in and called as promised to let me know what the problem was. And called to say when ready and on time. what the problem was. And called to say when ready and on time. More

Courteous and very friendly bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bl bla bla bla bla bla bla bla bla bla bla bla bla bla bl More