Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Jeep Service Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work during peak times to process more vehicles. More

15k mile overhaul First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had a series of issues from the purchase and prior to the last service that were not good. Including the car having balloons left inside the engine, to not filling up the gas tank, lease error, waiting two days for a day service, and other little things that occurred. We even wrote a letter documenting our experience and never heard anything back from Chrysler. Regarding the Grand Cherokee itself- A really very well built SUV. I have recommended the vehicle to many other friends. I just would not recommend this dealership for service. Recommendations for improvement 1. Do what you say you will do on time 2. After every service wash or clean and vacuum inside the Jeep 3. Fix the Navigation system with an N.E. address and call it it Northeast instead of Nebraska. 4. Pick up and drop off customers when service is required on a Jeep. 5. Improve the customer experience Do well 1. The service department personnel are always very helpful and courteous but unfortunately the dealership itself has a difficult time fulfilling the promises. Take a look at Lexus or caddilac service model and that would start you off well in the future. More

Awesome service!!! Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk to the right of the doors. More

Very good service They fixed the Jeep which was complaining about software update. Plus they checked for recall and fixed fuel injection as well . Thanks For the servic They fixed the Jeep which was complaining about software update. Plus they checked for recall and fixed fuel injection as well . Thanks For the service More

Great Service Department Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my problem, along with an added oil change. I will be taking my Wrangler there from now on. More

Always great service.. Dealer did a Awsome job, took care of me on some items out of warranty, can’t say enough good about the service manager. Will use again. Dealer did a Awsome job, took care of me on some items out of warranty, can’t say enough good about the service manager. Will use again. More

Service needs to listen, and follow up I outline what I want done in an email. This information does not make it into the service case. I ask for something to specifically be checked. Afte I outline what I want done in an email. This information does not make it into the service case. I ask for something to specifically be checked. After the third service attempt, what I asked to be checked actually ended up being the problem. Accessory parts installations are not done completely, to the documented instructions that come with the kit. I don't mind paying a premium for dealer service, I do expect to get the premium service that I am paying for. More

Service department rocks!! Always friendly and spot on with repairs. Facility is clean, personnel is helpful and vehicle was finished in a timely manner as p department rocks!! Always friendly and spot on with repairs. Facility is clean, personnel is helpful and vehicle was finished in a timely manner as promised. More

Express Service Always have great service from this dealership. Staff is always friendly and professional. Very informative on recalls and scheduling service to do th Always have great service from this dealership. Staff is always friendly and professional. Very informative on recalls and scheduling service to do the work necessary to keep my vehicle operating excellent. More

Oil change made easy I was happy to have my service done in a timely manner. It was exactly the estimated time given to me. The service tech was courteous as always. I was happy to have my service done in a timely manner. It was exactly the estimated time given to me. The service tech was courteous as always. More