Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Poor Service Experiance Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone sy Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone system had failed and was no longer functioning so I was told we would have to wait almost 2 weeks before they could even inspect and rather than loaning us a vehicle that was 100% functional and not at risk for exceeding the service requirement in compliance with the warranty they asked to wait and bring the car in on the scheduled date, so we're already disappointed with the lack of proper customer care/service not to mention that wait time for a professional dealership service dept is excessive. Then when dropping off the vehicle we reminded them that it also required regular service and the service light was on in the dash. After a couple days of troubleshooting and calling to find out the status we were passed around and put on hold several times when a Service Advisor would answer they refused to provide any information indicating that we can only talk ti the assigned service advisor who was either busy, on the phone, out to lunch, etc. In our opinion that is also horrible customer service as anyone in that dept should be able to answer some questions and/or provide a status update when asked regardless if it's their customer or not as they work for the dealership so everyone is their customer. when arrive to pick up the vehicle they replaced the defective hands free phone part however did not do the the regular service and the light was still on the dash and all. We questioned this and the Service Advisor never included it in the ticket and we then had to sit in the lobby and wait for them to send it back in and get it done. Overall this seems to be poorly organized and lack of attention to detail by not only the Service Advisor but the technicians working on the vehicle for not noticing the light on the dash and indication when running diagnostics. More

$500 oil change. I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shi I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shifting mechanism. Instead of diagnosing the problems and contacting me with the solutions to move forward, they took it upon themselves to monkey with the steering for an hour, fail to fix it, and charge me $148 for their failure. They did the same for the clutch, except they failed to even find out what it is, and charged me another $148 for that failure. They then added an un-itemised catch-all "shop charge" for $45 (illegal in many states), telling me it was for temporary (paper) floor mats, (plastic) seat cover, and oil disposal, none of which was itemized. The paper mats are probably 10 for a penny. It could have been for Starbucks for all I know. In addition to refusing to itemize the shop charge, they would not give me a recipe when I left my car with them. So adding the tax to the whole thing came out to $491.03, and all I went away with was an oil change and tire rotation. THIEVERY. More

300+ dollar buttons. Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix and $30 for the factory part, less the 10 minutes to fix. Think about that... I paid $30 dollars from Mopar (no deal, no sales, just a straight transaction). So Rairdon's wants over $270+ dollars to undo 8 screws and drop in the button. For a total time of 10 min. I had the argument with a buddy and he said "Oh well it must be in the official repair book and it says to bill 2 hours for that button." Here is the link to the Mopar button for 30 dollars. AND the You Tube fix... https://www.mymoparpart.com/p/Jeep_2011_Wrangler/Cruise-Control-Switch-Cruise-switch-ONOFF-SWITCH-SWITCH/51137125/56046094AF.html?partner=googlebase_adwords&kwd=&origin=pla https://www.youtube.com/watch?v=L4uSY2A0KlY Now then common sense says the book is wrong because the fact of the matter is it doesn't take 2 hours multiple YouTube videos and again common sense prove that out, you shouldn't be charging 300+ dollars for a SINGLE part and less then 10 min of time. They also wanted to charge me 200-300 or so for the O/D off button fix. Its a plastic button near the shiftier. Again about the same cost and time to fix it myself... And lastly had a check engine light which is to only thing that I authorized them to fix. The code was "P0456" or "Evap Emission System leak (very small)" Its fixed now but 700+ dollars later (I did get the oil changed and regular maintenance as well)... After I discover the actual level of effort and cost to fix things, then compared it to what they wanted to bill me... even taking into account of having a pro mechanic fix it they are gouging... How so? Well... $300 bucks in labor for a 10 min job (if you took you time!)... that is about $1800 dollars an hour... I wont be back. As an aside... the customer service team is great as usual and they are wonderful people... I have 0 issues at all with them... but the pricing policies and the unbelievable mark up to what could have been a return customer in a year or two... this is totally a Rairdon's Sr. Management/owners issue. I certainly would have liked one of those 5 star visits I see. More

Not coming back. The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the alrea The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the already high price of nearly $800 for a radiator. They wouldn't release my car without paying the unexpected extra fee for "gloves and screws etc". The service manager was supposed to call the next day but of course she didn't. Previously for a repair they sent back a part I'd paid for. I suspect they padded the labor to cover the part cost. Didn't honor the previous price. The car was totaled in an accident recently and I'm in the market for a new car but I will not be going to Rairdon. More

So-so, 3.5 stars. I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happen I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happened. More