Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Quoted me 890.00 for replacing 1 coil. I youtube the installation of a coil for my 2014 jeep liberty. It was really simple. The service department wanted 890 to replace a 54.00 part that I youtube the installation of a coil for my 2014 jeep liberty. It was really simple. The service department wanted 890 to replace a 54.00 part that took 5 minutes to replace. This was the 2nd time they tried to rip me off. More

Worst experience working with Tim in service I have a dDdge ram 3500 that recently had both batteries and alternator replaced at a NADA certified repair shop. At that time they said the ecm was c I have a dDdge ram 3500 that recently had both batteries and alternator replaced at a NADA certified repair shop. At that time they said the ecm was causing problems and needed to be flashed or replaced at a Dodge delearship. The truck has given me ecm errors over the past couple months numerous time. After taking my truck in to Dodge I was told that I needed to replace the two new batteries I put in since Dodge recommends 850cca and my new ones were only 750cca. He also said they recommended I replace the new alternator that was also just put in. I told him both of them are brand new and I don;t think that's the ptroblem its the ecm. He said they checked the voltage and it was undercharging so after they batteries and the alternator they can retest it. I asked him if they can just flash the ecm. He said there is no flash for the ecm and a new one is $3,700 without installation. I said what, I can but a new one for around $500 on the internet and the local parts store. He again said he can start with replacing the my two batteries and alternator for about $1,300 and then they can retest it. I proceeded to pick up my truck from them and paid $190 for them to do nothing. Took it to another repair shop and after them checking it out they replaced all the battery cables and my truck is fixed. I would not trust their service department and will never go there again. More

BEWARE! Service department is running a scam! I purchased an extended warranty on my brand new vehicle and had a rattle sound under the hood when driving above 40 miles per hour. i brought my vehi I purchased an extended warranty on my brand new vehicle and had a rattle sound under the hood when driving above 40 miles per hour. i brought my vehicle into the dealership, which kept my car for 2 days, only to receive a call that the service department had only taken it for a test drive and they confirmed hearing the same sound i described. They asked if i would like to have it taken apart to investigate the cause of the sound. i was warned that just the investigation would cost $580 and they could not tell me if it would be covered under the warranty because they haven’t diagnosed it yet. i told them no, do not do a thing at this point i will just pick it up and take it somewhere else and find out what the sound is. when i went to pick it up, they wanted to charge me $200 for the 5 miles total the “test drive” lasted in order for the technician to verify the sound and type up a note that it sounds like a screw is loose under the hood. i will be escalating this to the GM of this dealership and never will i do business here again. i also will pass along my experience to anyone i hear talking about car buying. absolutely unreasonable! More

Failed to repair what I brought it in for. I brought my truck in for a warranty repair, they charged me $98 and told me it didn't leak. 2 mechanic shops told me it leaked, it still does. I brought my truck in for a warranty repair, they charged me $98 and told me it didn't leak. 2 mechanic shops told me it leaked, it still does. More

Express oil change is NOT express I was promised that an EXPRESS oil change would not take more than 1 hour, 1 hour fifteen minutes tops. (Not very EXPRESS). In fact, I did not get out I was promised that an EXPRESS oil change would not take more than 1 hour, 1 hour fifteen minutes tops. (Not very EXPRESS). In fact, I did not get out of the dealership for 1 hour & 30 minutes. I had checked at 1 hour & was told it would only be a few minutes more. When I checked again at 1 hour 15 minutes, because I was running late for a Doctors appointment, I was told that they had charged me for a new battery which I had declined & I was told that the holdup was caused by waiting for the battery credit to my bill be approved. Not a happy camper that day Update. I took my car to the Les Schwab Tire Center and had them check the battery that this dealer told me need to be replaced. Guess what, they said the battery was in good shape and did not need to be replaced. More