Rairdon's Dodge Chrysler Jeep of Monroe

Don’t trust these guys to repair your vehicle. Had to have my rear differential rebuilt JUST OVER two years and only 11K miles ago. I went in for an oil change and the mechanic reported heavy me Had to have my rear differential rebuilt JUST OVER two years and only 11K miles ago. I went in for an oil change and the mechanic reported heavy metal in my rear differential along with a broken pinion seal. Brought it back to Rairdon’s last week and they hid behind the one month past the two year limit on the warranty even though the truck is a second vehicle and only has accumulated 11k miles since the original rebuild. There had been no indication of a problem with the differential (no noise or leaks). No way to know other than the routine check. You’d think they would stand behind their work knowing that factory parts could only go bad that fast if the original rebuild was done incorrectly, but instead they wanted to charge me $4K to rebuild again. I’ll never go back to them. More

Poor customer service. No follow through. Lied to numerous times. This dealership is absolute trash from top to bottom. Called to speak to store manager. His voicemail No follow through. Lied to numerous times. This dealership is absolute trash from top to bottom. Called to speak to store manager. His voicemail is full. They clearly don’t check it or call back. Called to talk to any manager on duty. Voicemail was full as well. Called back a third time and just got hung up on. Total garbage. Doesn’t care about their customers More

Had an appointment for an 11AM oil change, I have now been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my las been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my last free oil change, then ill never have to see this miserable excuse for a dealership again. More

We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisio dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere. On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing family, but also let us take day trips with my dad, who'd just been diagnosed with a terminal illness (ALS). He only had about a year to live. The initial visit to the dealership was pleasant enough. We test drove one of the vans. But we wanted a different trim. I came back the next day, a Sunday, to make it official. Then came the first red flag: while helping with the paperwork, the sales associate mocked an Indian customer’s last name, as if I’d find it funny. The second red flag came shortly after. While in the waiting room, waiting for them to prep the car, I was told they were having trouble starting it because of a battery issue. I should have asked to get my money back right there and then. Less than 3,000 miles later, the van stalled while my whole family was inside. We’d been driving up a steep hill (on a blind curve) in Snohomish when multiple warning lights flashed. The engine suddenly died, the gear shift was frozen, the hazard lights didn’t work, and the parking brake failed. I had to keep my foot on the brake pedal to prevent us from rolling into traffic behind us. We called 911. While waiting for police to come, we stuck our hands out the windows to wave other drivers around us until a passing tow truck driver helped us pull off onto a shoulder. The dealership reluctantly sent a couple of their staff members to pick us up in a rental van. We had the van towed to their service center. A couple of days later, the service center guys claimed the problem was fixed. Of course, it wasn’t. We later learned about national reports of Pacificas stalling in roads and highways and prior recalls for powertrain control issues. Over the next few weeks, the van stalled on us twice more with my young children inside. Sometimes, the problem resolved. At least once, we had the van towed back to the dealership. When I finally got Rairdon’s general manager, Scott, on the phone, he refused to offer anything beyond giving us the “fair market value” of $22,000, leaving us $8,000 underwater. His attempt at reassurance? Telling us that electronics failed on expensive new cars all the time, like the screen on his new Ram truck. The way we were treated was callous and dismissive. They didn’t care that I had a young family and that this was a catastrophic financial hit. Years later, I still regret trusting this dealership with my family’s safety and my money. To the Rairdon team: you turned what should have been a joyful purchase into years of stress, financial loss, and grief. I hope you treat your next customer better than you treated us. More