Rairdon's Honda of Sumner

Very knowledgeable I really enjoyed my car buying experience. I had not planned on coming to pick up a vehicle but the salesman really did a good job and helping me get I really enjoyed my car buying experience. I had not planned on coming to pick up a vehicle but the salesman really did a good job and helping me get one. More

Broken promises and exceptionally poor customer service I was in the market for a new 2015 Honda Accord EX-L. This dealership is fairly close to my house, so I checked their website and found one with the I was in the market for a new 2015 Honda Accord EX-L. This dealership is fairly close to my house, so I checked their website and found one with the exact features I wanted. After making an inquiry, I received an internet price quote for $24,342 which I thought was a pretty good price. After discussing it with my wife, we decided to buy the car, and I had several email exchanges with their Internet Sales Manager, Shannon, to firm things up. We made arrangements to meet with her at the dealership the next day at 6:00 PM to finalize the purchase. During these conversations, Shannon told me that they had two (2) of these exact cars in stock. We arrived at the scheduled time and met with Shannon. She got us setup with some paperwork, and she left for a period of time supposedly to arrange for our new car to be pulled around. Unfortunately, this is when the trouble started. Shannon returned a short time later, and told us that the car had just been sold a half-hour prior to our arrival!! When I inquired about the 2nd car they were supposed to have, she said that that car was actually at their other dealership in Burien. By now, I was starting to smell a rat. When I pressed Shannon to find a way to get me the car that same evening before the dealership closed, she gave me all kinds of excuses for why this could not happen. Instead, she responding by making a series of promises about having the car delivered the next day. In fact, she even offered to have the car delivered directly to my house. Dissatisfied with this, I was tempted to drive to Burien to buy the car there, but Shannon said there was no guarantee that they would honor the price she quoted. Of course, I was disappointed that I wouldn't be driving home a new car as planned, and I was ready to cancel the whole deal because I felt like I was being jerked around. Before leaving the dealership, I told Shannon that we were starting to reconsider, and I would contact her the next day. After returning home, my wife and I discussed the situation, and we decided to give Honda of Sumner one more chance. Before going to bed, I sent Shannon an email that said to go ahead and make arrangements to have the car delivered from Burien. I also asked her to call me after the car had been delivered because I wanted to confirm it was there before we bothered to show up. I waited all day to receive this phone call from Shannon, but by 5:30 PM, I had still not heard from her. Finally, I called the dealership to get a status report, and I was told that Shannon had the day off!! This person, who had promised me that she could make miracles happen on this day, was not even at work!! Of course, I now realized that there was virtually no chance that the car had been delivered as I had requested and Shannon had promised. Teresa, who was now the person I was talking to, confirmed that the car was not there. When I told her about the email request I had made the night before, Teresa checked and said they didn't receive it!! I was astonished... after successfully communicating back and forth with Shannon for two days, now they suddenly have no record of this particular email!! I can tell you that my email program doesn't indicate any problem with the delivery of this email. In a last desperate attempt to salvage this situation, I asked Teresa to see if she could arrange for the delivery of the car that same evening before the dealership closed. She said that she would talk to the General Manager to see what was possible. About 10 minutes later, Teresa called me back to say that either Shannon or the General Manager would be calling me shortly. I never heard from either of them. Needless to say, I'll be buying my car from somebody else. More

no hassle was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. was very impressed with the quick & thorough service. My advisor was Jeffrey Douglas was very helpful & took the time out to explain things to me. More

Jeff Douglas Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I h Jeff put Customer in customer service ???????????????????? not only did he get me in and out of the dealership within 30 minutes he found out that I had some recalled issues that my vehicle need. More

******** USED CAR BUYER BEWARE ******** This might not effect you when your buying a New car. To the review readers: I am not that kind of person to put anyone down but the way this de This might not effect you when your buying a New car. To the review readers: I am not that kind of person to put anyone down but the way this dealership they have NO honesty, integrity or value's for the customer. If you work hard for your money and every penny counts, please contact me and I will tell you my story after purchasing a used car from them. To the OWNER of this family owned dealership: I would love to tell you my part of the story about what happen here and what your management team did to me. I have witnesses from your dealership of what happened. Please contact me at jinswag@gmail.com so I can talk to you. Thank You for your time. More

Flexible negotiations and no hassle sale Shannon was very easy to work with and helped us get into a great car. Great trade-in value. Very fair overall. If you're looking for a good car and a Shannon was very easy to work with and helped us get into a great car. Great trade-in value. Very fair overall. If you're looking for a good car and an easy sales experience, look up Shannon at Honda of Sumner More

Long trip for nothing Found this dealer via TrueCar and thought that they were offering a good deal. Without prompting, they called me to have me come in, and I asked if t Found this dealer via TrueCar and thought that they were offering a good deal. Without prompting, they called me to have me come in, and I asked if they were going to honor the TrueCar price. Told by sales consultant over the phone multiple times that they do and not to worry. TrueCar price was quoted over the phone for a car they had in stock. Long story short, I drive out of my way to see the car and complete the deal, and they end up having no intention of honoring the price they quoted me over the phone. Sales guy I was handed off to says that TrueCar shows the "national average" for that general car and that they wouldn't even do that because "cars are more expensive here" and the average is low because "cars sell for less in the south" blah blah blah. Even if all of that is true, to tell me on the phone that I would be able to get one price and then ask for literally thousands more is just a terrible way to do business. I won't be heading back out to Sumner again any time soon. More

Terrible customer service As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just As a new customer I was calling because I need a new tranny in my honda odyssey. Needed to get a quote. The lady who answered was really rude and just answering phone and then transferred me to someone in service who was rude also. Guess I'll be taking my odyssey elsewhere. I can't stand rude people especially when I'm the customer spending my money. No Thankyou! Cancelled my Friday apt.at Honda and I'm going to meridian transmission. .family owned and very nice. Thankyou meridian transmission! ! I'll be happy to give them 3k to fix my vehicle. More

very pleased Very pleased with the friendly staff and very helpful through the whole process on purchasing a vehicle since my credit wasn't the greatest. Thank you Very pleased with the friendly staff and very helpful through the whole process on purchasing a vehicle since my credit wasn't the greatest. Thank you! More

I always receive great service! Just bought a 2015 Accord. I worked with Theresa through the internet. She responded immediately to all my questions, was very helpful and super fun t Just bought a 2015 Accord. I worked with Theresa through the internet. She responded immediately to all my questions, was very helpful and super fun to work with. When I came into Jay Lee's showroom, Theresa was there with a smile. Fastest car buying experience I've ever had! I was there maybe 2hrs, walked out the door and drove away with exactly what I wanted. Sarah, who did our paperwork with us was great too. She made the whole process fast and fun! Thank you both!! Love my car!! I also have been taking my other Accord in for service there for years. They are always very courteous, fast and have always had my car ready when they say they will. Great dealership! - Christi More