Rairdon's Subaru of Auburn - Service Center

Good to horrible! The quality of service has gone from 2010 good to negative horrible in 2016. My sales guy didn't seem interested aftet he had sold the car to me and t The quality of service has gone from 2010 good to negative horrible in 2016. My sales guy didn't seem interested aftet he had sold the car to me and the service dept. was horrible. Except for Linda, Doug and Ed in Sales, the service department was HORRIBLE! Very bad communication and training to new employee with whom I had scheduled an appointment for service and reached on time. I was waiting and waiting and after 2 hours had passed they called me to their service desk wanting to know what was to be done. My appointment time was not honored and they didn't seem to care. That is the reason I ran to the sales department and finance to talk to Linda who had helped me previously with my paperwork when I'd bought my car a year ago. She went to Sales manager Ed, who helped me finally sorting out with the service manager. Though these 2 Subaru people helped me, overall it was a very frustrating experience with their service dept. I shouldn't have to go through this after having made an appointment. No one should have to. More

Horrible service department! The service department does not communicate and just plain horrible service. Save yourself a lot of frustration and go elsewhere. They have had my 2 The service department does not communicate and just plain horrible service. Save yourself a lot of frustration and go elsewhere. They have had my 2015 Outback for two weeks and have not fixed it. They finally gave up and ordered a new part - which has taken over a week to arrive (still not here) but the worst part is dealing with them. They act like I'm bothering them when I call - because they don't call me. This is warranty work and I've gotten multiple stories about why it's taking so long. Bottom line is, I do not trust these people. They care about selling cars, not about customers. More

i guess not all Subaru service departments are not bad I bought new 2015 Subaru Outback from Subaru of Puyallup so I was taking to Puyallup service department for everything, but after i realize they don't I bought new 2015 Subaru Outback from Subaru of Puyallup so I was taking to Puyallup service department for everything, but after i realize they don't take good care of customer's vehicle, I took my car into Subaru of Auburn, and made me realize how bad puyallup dealer service department was. Subaru of Auburn service department's service was great. it i kept Outback, i will be taking into Subaru of Auburn service department for sure. More