Rairdon's Subaru of Auburn - Service Center

The staff is friendly and welcoming. The service it thorough and quick. The customer lounge is comfortable. I am glad to have my car serviced here. thorough and quick. The customer lounge is comfortable. I am glad to have my car serviced here. More

Incompetent, unprofessional, liars Service is incompetent. Bunch of liars. Do not go here for service. They will rip you off, try to upsell things you do not need. Service is incompetent. Bunch of liars. Do not go here for service. They will rip you off, try to upsell things you do not need. More

Ian at service department is excellent!!!Ian is very Ian at service department is excellent!!! Ian is very respectful and professional. He pays attention to detail. He takes pride in what he does. Good Ian at service department is excellent!!! Ian is very respectful and professional. He pays attention to detail. He takes pride in what he does. Good job, Ian!!! Ken Saavedra More

They kept me informed on the progress of the 30000 service. They found another problem and had to get a part from another dealership. As a result,a 2 and a half estimated job took 6 hours. Sort of a f service. They found another problem and had to get a part from another dealership. As a result,a 2 and a half estimated job took 6 hours. Sort of a frustrating experience. More

Excellent service. From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with m From scheduling thru service and departure your employees make us feel and know our needs and satisfaction are their top priority. My wife was with me and raised a question about pairing her cell phone to the car, It was done without hesitation and on the spot. Thank you, More

Work as requested - did not pressure for additional work Work as requested and limited to my request - did not pressure for additional work. Additional service was suggested - as is always the case, but bei Work as requested and limited to my request - did not pressure for additional work. Additional service was suggested - as is always the case, but being a retired mechanical engineer I know what needs to be done and what is just additional revenue for the dealer. More

Awesome customer service each time I go. Everyone has been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else been very nice and helpful. I love the redone waiting area, it is very comfortable. Won’t go anywhere else More

I appreciate this dealership. I appreciate that the oil was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. was changed. I was told it would be vacuumed. But it wasn’t. For the price of your oil change, I think vacuum could have been performed. More

Every time I go to Subaru in auburn they are honest and friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV friendly and work with you to not only fix the problem but make sure you understand why or what happened. They are the only place I trust with my SUV. More

COMPLETE NIGHTMARE IN SERVICE. I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separa I don't know if it's because of I'm a woman or what, but I have been COMPLETELY taken advantage of. I brought my 2011 Tribeca in for TWO separate issues COVERED by my extended warranty about 7 weeks ago. That's not a type-o, literally 7 weeks ago! They didn't fix either of the issues, but because they didn't fix the first one and opened the second warranty claim, I now have to pay two deductibles. They replaced bushings, a vacuum pump, a vacuum pump hose, TWO ECMs, TWO O2 sensors and finally brought in an engineer to diagnose the real issue (which was that the hose was installed backwards). After they finally fixed the 2nd issue, I came to pick up my vehicle and was told because they messed up on the 1st one, I would have to pay a second deductible and that I have to talk to my extended warranty company. EXCUSE ME. WHY would I need to do that? Why not take responsibility for your actions??? Have not dealt with anyone with the level of disrespect before. More