Ralph Hayes Toyota

Extremely Poor Service and Follow up - Worst experience ever I have been taking cars for service to dealers for service in for over 35 years in the various areas of the country(IL, IA, NY, VA, IN) that I have li I have been taking cars for service to dealers for service in for over 35 years in the various areas of the country(IL, IA, NY, VA, IN) that I have lived and I have never had such a poor experience like I had with Ralph Hayes. My son goes to University in the area and it was his car getting serviced, but I happened to be visiting so I dropped it off on the 15th at 1:00pm to check the brakes but mentioned I thought the wheel bearing may be going. I left car and was driven back to the university, later that day I had to call and check on after I was told they would call me. I was told that it was indeed the xxxx bearing and it was covered under my extended warranty(I purchased from the dealer in NY when we bought the car) but they had to argue with warranty company to get it covered(if in fact true, I thank them for that). Was told they did not have the parts required but they would be there for the 17th and car would be ready to go by end of the day and they would call when ready. Towards end of the day I had to call them to check again on it. I was told that it actually needed wheel bearings replaced on each side but they forgot to order the other side and now they could order it until Monday the 20th and the car would be ready by Tuesday the 21st and they would call when ready. I did get a call saying it was ready and for me to call back to make payment arrangements, I called back and set up the arrangements, the lady in accounts took my information and said she would have to call me back because she needed to check on something. In the middle of all this I was told by my service guy that he had to go home as he was ill. So the end of the day approaches and you guessed it no call so I call, they tell me that the warranty company sent them the wrong payment amount and that they couldn't release my car until they got that correct and that would take until Wednesday the 22nd. I have never had my car held at any time previous for covered warranty work while the dealer and warranty company figures out their stuff(maybe that is the way it works and the other dealers I have dealt with just had it all together) So I get a call on Wednesday saying car is ready that he worked on it from home while he was ill (I do appreciate this if true) and my son could come pick up and they would send someone to come get him when his schedule permitted (this is a nice service for sure). His schedule did not allow him to come get it until this Saturday the 25th at 1pm, so we called today the 24th to set it up and were told their resources on Saturday are low and they would have to check to ensure they could do it because they only have 1 guy doing that and call me back. Well 25 minutes before they closed for the day today I had heard nothing so I called them again and was told they could not do it and it would have to be Monday. As I explained to them that you have had this car since the 15th and this has been less then reasonable(not upset) for the first time I got attitude back(let me say to this point everyone had spoken to me very nicely) stating..."well we have had it available since late Wednesday"...really You had 7 days and now it is taking me 2 1/2 days and you are beginning to give me grief. To top it all off the service guy thought I was my son when he was speaking to me like this...I hope is was not because he thought he had a young person on the phone that he could take like this, I would think no matter the age a customer is a customer. We visited the dealer this summer while dropping of our son to ensure they would service the car and everything and at the time were overly assured that they were there to serve. Normally do not leave posts but felt I had to as this was an over the top experience. More

Happy Customer I didn't actually plan on buying a car I was just looking but Scott sold me I really like the car and am satisfied I didn't actually plan on buying a car I was just looking but Scott sold me I really like the car and am satisfied More

VERY POOR UNPROFESSIONAL SERVICE Definitely,would not recommend nor go there again for any types of services!!!! VERY, VERY... mad and upset about the fact that all my vehicle needed Definitely,would not recommend nor go there again for any types of services!!!! VERY, VERY... mad and upset about the fact that all my vehicle needed was air in my tire due to a low tire pressure and the guy who had serviced me said and recommended they would go ahead and check to see if there was maybe a chance there was a nail in my tire that could be causing the low pressure and of course i would let them check, so leaving my vehicle in their hands in their facility ( what i would recall the service manager saying ) they put air in my tire but in return of getting my vehicle back half of my rim was scratch. Went back and talk to the guy who had serviced me and he could not help with the situation due to the scratch on my rims, so he calls the services manager over, i have to say very very unfriendly and off the back rude!!!! All he could tell me was that his service guys did not do the damage to my vehicle and that their facility has no curbs over and over to make the damage on my vehicle...and said he will not pay to fix my rim but he did not even investigate to see who worked on my vehicle ,and for the manager to say i can fix the scratch at OUR price... I'm not paying out of pocket for something i didn't do!!!!! so upset about the situation that i just feel like because I'm a woman and you think i don't deserve the same respect you would give a man..maybe the outcome would have been different if it was a guy. So now I'm here stuck with a scratch rim... due to the fact of poor unprofessional service here at Ralph Hayes Toyota of Anderson SC !!!!!! More

A pleasant experience Geni and Ben were a wonderful team. They worked together beautifully to put us in exactly the car that we wanted for a fair price. There was no advers Geni and Ben were a wonderful team. They worked together beautifully to put us in exactly the car that we wanted for a fair price. There was no adversarial car buying experience at all. Marty Crossley was easy to talk to as he explained financial options. All in all, they turned a dreaded experience into a pleasant one. I will certainly recommend this dealership .The car that we bought had some complicated electronics which Geni very patiently explained and was willing to take as much time to answer questions as we needed. More

Purchased a new Toyota Corolla, my first Toyota. Stan Hill was our salesman, He was friendly, yet very professional and efficient.. Our purchase went smoothly. Stan fully met and exceeded our expe Stan Hill was our salesman, He was friendly, yet very professional and efficient.. Our purchase went smoothly. Stan fully met and exceeded our expectations. I would rate him an A+. I will certainly recommend Stan and Ralph Hayes Toyota to all my friends. Go Clemson Tigers!! More

Employee Matthew Wiles Matthew Wiles is an excellent salesman and very thorough, patient and kind. Ralph Hayes Toyota is very fortunate to have an employee like Matthew. Matthew Wiles is an excellent salesman and very thorough, patient and kind. Ralph Hayes Toyota is very fortunate to have an employee like Matthew. I will be referring family/friends to Ralph Hayes. More

Great car buying experience I recently bought a Prius on Friday, October 10, 2014. Geni Edwards was my sales person and she did a great job with getting the model I needed for me I recently bought a Prius on Friday, October 10, 2014. Geni Edwards was my sales person and she did a great job with getting the model I needed for me. She worked hard to get me the best deal in price and the best way to pay for it. Dana also was a big help in finalizing the deal. I had a great experience buying my new car and I consider Geni Edwards my friend. So for a good deal at Ralph Hayes Toyota, go see Geni Edwards. More

Great Buying Experience This was a very good experience for me. I could not have asked for better support in helping me with this purchase. Geni was very professional as sh This was a very good experience for me. I could not have asked for better support in helping me with this purchase. Geni was very professional as she worked to help me make this a really great experience. Thank you Geni for your help and patience. More

Purchase a new car Great experience with the pruchase of my car. The Matthew was very nice and not a pushy saleman. Dana and Jimmy stayed late to complete the paper work Great experience with the pruchase of my car. The Matthew was very nice and not a pushy saleman. Dana and Jimmy stayed late to complete the paper work. More