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Ralph Honda
Rochester, NY
480 Reviews
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November 02, 2022
We recently bought a 2020 Honda CRV from Ralph Honda, and our buying experience was awesome! Our salesman, Dave Moffett, and finance manager, Jim Hunter were wonderful to work with. We highly recommend this our buying experience was awesome! Our salesman, Dave Moffett, and finance manager, Jim Hunter were wonderful to work with. We highly recommend this dealership. More
by Chris
Employees Worked With
Jim Hunter, Dave Moffett
Helpful September 27, 2022
I ordered and bought my 2018 CRV EX-L at Ralph's in Jan 2019. It arrived with 600 miles on it, dented from hale and with scratches on the left door passenger panel. Ralph pulled the dents and touched up th 2019. It arrived with 600 miles on it, dented from hale and with scratches on the left door passenger panel. Ralph pulled the dents and touched up the chipped paint. Did not blend it in. Elvis was my salesman and tried his very best to help. On Aug 3 2021, on my 25th wedding anniversary, I t-boned a Subaru who ran a stop sign. Two days after I got my car back from the repair shop (without the backordered radar sensor), the back caliper on the driver's side froze. Ralph tried to tell me it was caused by my body shop (impossible, as they only worked on the front). When I picked it up the alarm was still constantly dinging. By then Linda had left and Mike Pecora - the other service would not help, so I left it there. After much ado and more than a month later (due to its being on backorder) the caliper was fixed under warranty. In mid-September the new radar sensor finally arrived. Knowing its calibration requires special, Honda-exclusive tools my body shop did not have, on Sept 21 I took the car, radar sensor and related bracket to Ralph Honda, for installation on Thursday Sept 22. I asked for the old parts back (but never received them). Linda, my usually awesome service rep, called me in the early afternoon to say it was ready, despite their having a hard time taking the bumper off because "it was glued on" and "they used screws instead of Honda clips". I got there before 5, paid for the car, got to the parking lot and immediately saw the bumper was crooked. Closer inspection revealed it was RIPPED and scratched at the junction with the side fender on the passenger side, all along the edge across the grill, and on the driver's side, and in addition to having a gap wide enough to fit my index finger between the bumper and the headlight, the black wheel-well molding was detached on both sides. Linda had gone home, but somehow came back to the dealership, and called over "Xavier" - the tech who worked on my car. They showed me "the white glue" (that turned out to be dry polishing compound residue and scratches from whatever was used to try to pry the bumper off). They also claimed the bumper was damaged while taking it off because screws were used instead of clips. Then they insinuated that my body shop re-used the old bumper and used a plate to hold the mounting bracket up on one side, making it impossible to re-align it properly. I told them that theory does not hold water because the bumper was brand new, undamaged and perfectly aligned when I dropped the car off. In the end we agreed to discuss the situation with their service manager, Max, on Monday. On Monday, Linda called asking for the 2021 accident claim number and the name of the body shop who did the repairs so she could let Honda know about their sub-standard service practices. I told her I am not about to blame someone else for Xavier's negligence and lack of common sense. He clearly tried to pry the bumper off the car at first (scratching it all the way around the edge, down to the white plastic) then simply yanked it off by brute force and ripped it because he did not bother to check if it was a screw or a plastic clip holding it together. My bumper was pristine and perfectly aligned when I brought it in. Now I will have to pay out of pocket to replace the brand new OEM bumper Ralph Honda carelessly damaged beyond repair, the bracket, the molding as well as 2 clip fasteners that have gone missing. My body shop advised my bumper is NOT structurally sound now and even a little bump might lead to major damage. This is strike 3 with Ralph Honda, and it's enough for me. To add insult to my injury, instead of the expected call from the service manager to remedy the situation I received a robo-call asking to rate my service experience. Do really you think this is "Diamond Service"? The only thing at Ralph's I'd consider a "diamond" is Linda Freeman and Elvis Pagano. More
by rfmoon
Employees Worked With
Linda Freeman, service advisor, Xavier tech, Elvis Pagan
September 21, 2022
On 8/22/22 I purchased a New 2022 Pilot from Ralph Honda. This is my first SUV. I traded in my 2017 Ridgeline, and I got a great deal! I was surprised to get a Honda Loyalty Discount since this is my third H This is my first SUV. I traded in my 2017 Ridgeline, and I got a great deal! I was surprised to get a Honda Loyalty Discount since this is my third Honda purchase from Ralph Honda. I also received a refund for unused extended warranty on my Ridgeline. My salesman, Joe Lighthouse, was very knowledgeable about the Pilot, and showed me its many features. He spent hours with me, going over everything including the paperwork. In fact, the next day he contacted me to see if I had any questions. That's Great Customer Service! This is the second vehicle that I purchased from Joe Lighthouse. He is an amazing guy to know so much about any vehicle you would be interested in purchasing. I got a great deal, and the payment was in my price range. Honda's really do keep their value! I'm still learning how to operate the Pilot, with all of its features, and Joe says if I have any questions, to give him a call. What I like best about Joe is that he is very patient, and he doesn't make you feel like he's in a hurry. More
by Mare
Employees Worked With
Finance Guy who gave me such a great deal., Joe Lighthouse
July 22, 2022
My salesman (Elvis Pagan) was friendly and knowledgeable. He answered all my questions without being pushy or overbearing. Given the shortage of vehicles that match my interests, we’re still waiting patientl He answered all my questions without being pushy or overbearing. Given the shortage of vehicles that match my interests, we’re still waiting patiently for an appropriate vehicle to arrive More
by Jerry B
Employees Worked With
Elvis Pagan
June 24, 2022
Everyone at Ralph Honda made the purchase of my new car and absolute smooth transaction they were helpful guided me through the sale of my old cars or trade-ins and very patient with teaching me what to do and absolute smooth transaction they were helpful guided me through the sale of my old cars or trade-ins and very patient with teaching me what to do with all the new gimmicks in the newer cars... Give them an a+ in every category and highly recommend to anyone.. More
by bkoch54
Employees Worked With
Sean McCarthy, tony bianchi
June 03, 2022
Kind thoughtful exipert service well done My 2006 Honda Accord was checked over I was kept informed Every step of the way I was given instructions if the problem happens again I was happy to have Honda Accord was checked over I was kept informed Every step of the way I was given instructions if the problem happens again I was happy to have a pick up to and from I love the place feeling secure and happy well done More
by bonnieheil
Employees Worked With
Linda
