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Ralph Honda
Rochester, NY
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 510 reviews
July 24, 2020
Excellent service. Made whole process simple. Very knowledgeable and helpful. Able to communicate with me whenever any issues came up. Would recommend anyone to go through them! knowledgeable and helpful. Able to communicate with me whenever any issues came up. Would recommend anyone to go through them! More
by mitranoj
Employees Worked With
Frank Christ , Frank Christ
July 22, 2020
Mom's new CR-V 2020 We met with David Moffet and had already checked out other websites and dealers. We found the car we wanted and was able to come to a very reasonable We met with David Moffet and had already checked out other websites and dealers. We found the car we wanted and was able to come to a very reasonable deal. Davis was great and considerate of our needs. We will be doing business at Ralph's. More
by Pops
Employees Worked With
Davis Moffett, Dave Moffett
July 20, 2020
Easy Purchase We purchased a Certified Pre-Owned Odyssey. Simple transaction. Supposedly no haggling allowed, so we didn't bother. We asked, but didn't push it as t We purchased a Certified Pre-Owned Odyssey. Simple transaction. Supposedly no haggling allowed, so we didn't bother. We asked, but didn't push it as the vehicle was priced where we expected it to be, Tony Bianchi checked out a few minor issues for us with no hesitation. Vehicle was ready at the time promised and there was no pressure to purchase add-ons. The CPO warranty gives us a little extra confidence so it was basically a quick test drive and then paperwork time. More
by DerbyDad03
Employees Worked With
Tony Bianchi
July 20, 2020
I have been a customer of Ralph Honda since 1990. I have to admit every car I purchased I had done my homework and knew exactly what I wanted and how much I was willing to pay. Any dealer can accommodate me to admit every car I purchased I had done my homework and knew exactly what I wanted and how much I was willing to pay. Any dealer can accommodate me in the sales aspect, but what keeps me coming back to Ralph is the service department. They have been great. Their prices are in line with the going rates, and they are up front with any issues they find. Even in these Covid19 times they made me feel comfortable. More
by No1mom
Employees Worked With
Steve Pecora
July 14, 2020
Excellent customer service!! I was received well by Linda and she directly dealt with my request; which was to purchase a new tire. Linda was friendly and polite, a very good cus I was received well by Linda and she directly dealt with my request; which was to purchase a new tire. Linda was friendly and polite, a very good customer service rep!! More
by jtdentinger912
Employees Worked With
Linda
July 13, 2020
They did the job that we askd them to do Have purchased two used vehicles from the dealership and are happy with the service and the way we are treated. Our first ownership of Handa's Have purchased two used vehicles from the dealership and are happy with the service and the way we are treated. Our first ownership of Handa's More
by budelectronics
Employees Worked With
Not sure of there names
July 06, 2020
Fantastic customer service. Friendly and knowledgeable staff. Everything was well explained to me. Linda Freeman is exceptional. I recommend Ralph Honda to everyone for their service staff. Everything was well explained to me. Linda Freeman is exceptional. I recommend Ralph Honda to everyone for their service More
by mpelleti
Employees Worked With
Linda Freeman
June 26, 2020
Mouse Trap Removal My 1500 GMC Pickup truck had a air conditioning smell. It had a mouse nest the size of Marge Simson's head of hair. They cleaned the venting, replaced My 1500 GMC Pickup truck had a air conditioning smell. It had a mouse nest the size of Marge Simson's head of hair. They cleaned the venting, replaced the fan motor, then sanitized the ducts. took me in in a moments notices to rid my truck of the mice. They found 3 live babies and the young lady mechanic took the babies and is going to rehab them. This was the coolest thing!! More
by Mouse Trap
Employees Worked With
The whole service department!!!!
June 24, 2020
Dishonest service I've used Ralph Honda for service for 5 years, and have had issues with their service department prior for dishonesty, but now I'm done. Took my car I've used Ralph Honda for service for 5 years, and have had issues with their service department prior for dishonesty, but now I'm done. Took my car in today for NYS inspection and was told my rear brakes and rotors, which were replaced by them in November (7 months ago), were completely rusted through and would not pass inspection. I stated that was impossible and if there was any kind of issue, it must be under warranty. They said they would check into it and call me back. On the call back, I was told they would cover the brake pad cost, but not the rotors because Honda will not warranty rotors due to NY winters, salt and rust. I would have to pay for the rotors, but (and I quote) "hey, the inspection is free because the charges are over $99". They also blamed the Covid pandemic and fewer miles on my car in the past 7 months (it seemed well rehearsed). First of all, they have no idea how often I drive... so I'm calling a scam on this one. My partner owns a metal shop and metal does not rust that fast regardless of the conditions they are put through. Unfortunately, I needed this to pass inspection otherwise I would have denied the service and picked up my car. I plan to trade in my Honda for a new one this year, but I will not use Ralph Honda for that sale or any future vehicle maintenance. I will drive further and use a more reputable Honda dealer. More
by sp
Employees Worked With
Service department front end staff
June 22, 2020
Great service dept Service dept is always helpful, friendly and honest. Steve keeps you informed of what's going on and if extra work needs to be done explains what's r Service dept is always helpful, friendly and honest. Steve keeps you informed of what's going on and if extra work needs to be done explains what's required or what can wait & gives you a price without you having to beg for one. Sales Dept goes out of their way to get you the deal you need. The cashiers are always pleasant. More
by notthatdali
Employees Worked With
Steve Pecora,
