Ralph Honda

Extremely friendly greeting as you walk into Ralph Honda . Corin the sales associate was a pleasure to deal with and professional. The pick up process was organized , detailed and a complete pleasure . Ral . Corin the sales associate was a pleasure to deal with and professional. The pick up process was organized , detailed and a complete pleasure . Ralph they did it right .. More

Usually excellent svc but unhappy w/sloppy service this time This is my 4th regular service for my 2018 CRV and with this OC/Tire rotation, the oil filter supposedly had a crack in the gasket causing leaks. I wo This is my 4th regular service for my 2018 CRV and with this OC/Tire rotation, the oil filter supposedly had a crack in the gasket causing leaks. I worked in auto-service for 5 years back in the early '70's and when we performed an OC/filter replacement, not only did we insure the gasket area on the engine was cleaned but we ran our finger across the filter w/a very fine film of fresh oil insuring a good seal w/hand tightening. After replacing the oil filler plug & filling the engine oil, we then started the engine & inspected both oil plug & filter to insure no leaks. Once the engine ran for a couple minutes reaching normal oil pressure & no leaks, we drove the car out of the garage for the customer. Apparently, this did not happen w/my CRV or it would have been easily spotted that it was leaking. Fortunately, I noticed the leaking after the first stop running errands and then again when I got home....not a little oil either, a lot. So, I had to call & again drive to dealer to have this taken care. It did cause a major inconvenience for me as I was leaving for Buffalo later that day & with the leaking oil, could have caused my engine to cease and breakdown on the Thruway. I was not a happy camper this visit. More

A good start I am of the 'time will tell' mind. The sales experience was great. A service review will come as time goes on. Joe Petrotta was a very personable y I am of the 'time will tell' mind. The sales experience was great. A service review will come as time goes on. Joe Petrotta was a very personable young man. We had a very positive rapport. I can't say enough good things about him I have been a customer service trainer by profession. I observe all, and can map out the entire 'lens of the customer' experience from beginning to end. And it went well. Here's the caveat: I was there on Friday Nov. 29 to test drive an HR-V. Ralph was looking to move cars by Saturday Nov. 30 to meet the monthly quota. As I came to a decision to make a deal, we had a tentative 'pick up' of Monday 12/2. Reasonable as expected. After Joe had his 'conference' with management, I was asked if I could come back the next day to close the deal (monthly quota). Joe was even willing to drive the car to my home! The usual hard press for 'extra services' (undercoating, rust-proofing, extended warranty etc), became a quick 'here's what we offer and the prices. You can think about it. You have until Jan 1 to decide', Amazing, no pressure! Had I said 'yes' to any, the delivery date would have gone into the the original Monday, if not Tuesday (missed monthly quota). Don't misunderstand, I took all of the above to be a good thing: quick and easy. My advice to all: wait for end of model year and time purchase for last day of month if you want low decent deal and low pressure on extras. 5-stars for sales (perhaps aided by good timing). I will update with a service rating, when the time comes. More

Long time customer and treated like part of the Ralph family every time we get a new Honda. Thanks to Bob and the whole crew for their help again this year!!! family every time we get a new Honda. Thanks to Bob and the whole crew for their help again this year!!! More

Always a great experience. I’m treated with respect, my Cr-V is ready before expected, everyone is friendly, price is right. I was ready to give up on ever owning another Honda because previous service ex Cr-V is ready before expected, everyone is friendly, price is right. I was ready to give up on ever owning another Honda because previous service experiences were so bad, until I came to Ralph Honda. More

Splendid as usual Quick appointment; friendly reception; service completed sooner than expected;washing of filthy car especially appreciated; Kevin and I discussed what Quick appointment; friendly reception; service completed sooner than expected;washing of filthy car especially appreciated; Kevin and I discussed what should be done even though some were offschedule. I'm happy! More

Excellent customer service I brought my car in this past weekend for a NYS inspection and oil change. They performed the service ahead of schedule, rinsed the salt off my car, I brought my car in this past weekend for a NYS inspection and oil change. They performed the service ahead of schedule, rinsed the salt off my car, and topped off my windshield fluid. Excellent communication and great amount of professionalism! More

Wonderful customer service ! Prompt and friendly. Paul was a very nice young man and thorough and went over everything with me . Very satisfied. Michele labigan was a very nice young man and thorough and went over everything with me . Very satisfied. Michele labigan More

CRV Inspection I have had the pleasure of driving Hondas from Ralph for the past 10 years. The service is thorough and professional. I brought my CRV in for an ins I have had the pleasure of driving Hondas from Ralph for the past 10 years. The service is thorough and professional. I brought my CRV in for an inspection, along with a couple of unrelated issues. The inspection was completed and my problems solved in a reasonable time. More

Rear Camera mystery solved. Brought in my 2019 Honda Civic because rear camera view was cloudy, found out lens dirty from recent snowstorm (I didn't know location of the camera Brought in my 2019 Honda Civic because rear camera view was cloudy, found out lens dirty from recent snowstorm (I didn't know location of the camera to have checked it myself). More