First time to lease a vehicle --always bought outright previously. U came recommended by 2 friends (one leased, one bought outright). Don answered all questions, showed me the service dept and interduced me to the people there. Showed me how the car worked, made sure the seat position was correct for me and the stearing wheel was in the right angle for my reach. He also connected the blueray, which is wonderful; because if he hadnot, I believe it still would not be connected in 3yrs from now when I turn it in.Over all it was a wonderful experience.