Ramey Auto Group

Absolutely the very worse service ever received. Bought new Chevy truck on 1/26/2024 was told that it had damage to the bumper, front grill, and tow hooks. That as soon as parts came in they were t Bought new Chevy truck on 1/26/2024 was told that it had damage to the bumper, front grill, and tow hooks. That as soon as parts came in they were to be painted and put on my truck. Prior to leaving they received the parts in. Ask that I bring the truck back on Monday to get the parts put on. It would be a one day thing. I also told them that there were major issues with the trucks radio and the steering column. They said it was an update to software issue and that it would be resolved as well at the same time. I get a call on 1/29/2024 stating that my truck was not ready that the technician took apart the truck prior to seeing if the parts were correct. They in fact were not but they didn't want to take the time to put my truck together. Asked if I would and that I would be heavily compensated for their mistake. I sent my husband to speak with service on 1/30/2024 to let them know that I would let the truck stay provided they fixed everything, gave the extended warranty at no cost and ceramic coated the truck at no cost since they wanted to hang onto my brand new $72,000 truck for another week. I call on 2/5/2024 at lunch seeing how I never heard a thing from them the entire week. I asked if my truck was completed. They said it hadn't been and they need a couple more days. I asked if the radio was fixed with steering column. To which Chris Ganoe said it was complete. (It's still broken) I asked if the warranty had been extended and if the ceramic coating was completed to which Chris told me it was not. I told him I am not waiting they can put my truck together and I will be down. He said that nothing was done. I said not my problem. I went down to find out it wasn't Chris Ganoe that my husband talked to but the heavy younger guy that sits next to Chris Ganoe in the service department but Chris knew about the agreement. I spoke with the service manager Nathan who had no resolution for me. He stated that they do not do ceramic coating even though it was agreed to. I then spoke with Jonathon Sheets who is the general manager who was worthless when coming to help. Didn't matter that he allowed this truck to be sold when it was not ready but he is not helpful that a representative from Ramey agreed to the extended warranty, ceramic coating, and having everything repaired on this brand new truck that his technicians screwed up. The truck should have never been in pieces until the proper part had arrived and been check to ensure it was proper part. The issue with radio and steering column should have been fixed with the truck sitting in pieces for a week. Instead of making it right at all making me obviously upset because this is the 6th vehicle we have purchased from that dealership group in less than 2 years. We had never had trouble till this purchase and the service side of the house along with the general manager all needs to be redone. Jonathon Sheets has zero business being a manager. Also it's funny because they say the ceramic coating they don't do but have someone come in to do it. Then why did their dealership charge me on a car I had done for ceramic coating that they sold me if it isn't available? The service guy I wish I had his name but the big liar that sits next to Chris Ganoe even said that he would have the guy come in coat the truck one day and then have him come back when bumper etc all came in from GM. Now I have no extended warranty, no fixed radio, no fixed steering column, no ceramic coating and parts on the truck for the bumper. It was like pulling teeth to get them to release my truck they put in pieces back. Yet threatened to call the police because they didn't do as they said which was the coating, warranty, radio, steering column or get me my vehicle I bought back in one as promised. Jonathon Sheets, the service guy in the middle, Nathan, and Chris Ganoe should all be fired for lying to customers about brand new purchase. More

Bought brand new vehicle that had damage during transport, a severe radio issue, steering column issue. They received parts in prior to checking to ensure those were the correct parts they ripped transport, a severe radio issue, steering column issue. They received parts in prior to checking to ensure those were the correct parts they ripped apart my truck. Guess what wrong parts. They call me tell me it is going to be another week but if they don't have to put truck back together that they will compensate me. So I had my husband go in next day because I couldn't. He talked to the service guy who sits next to Chris Ganoe. He told him that I agreed that it could stay there for the week in pieces provided that I get a ceramic coating on the truck along with the extended warranty. He agreed. Imagine that the guy representing Ramey agreed to BOTH the warranty, and the ceramic coating. I go back on 2/5/2024 seeing how I hadn't heard anything and the truck was set to be finished by then per the service department. Nothing was done. I told them to put my truck back together that I was picking it up. They refused all of Chris, Nathan and Jonathon Sheets all refused my truck to me. It was after a lot of fighting with all of them that they found the correct bumper and put it on. They have refused to fix radio, steering column, give me what their employee promised which was the warranty and ceramic coating. I can honestly say that I will be reaching out to the BBB, and GM about Jonathon Sheets, Nathan the service manager, Chris Ganoe, and the liar who sits nexts to him about how my brand new vehicle is not fixed. The fact that they promised and agreed to items due to their own screw up. It's common sense to ensure that the part you get for a vehicle fits vehicle prior to ripping said vehicle apart. Anyways Ramey agreed for the warranty and ceramic coating along with the repairs required. They have breached all contracts with new truck by not fixing it properly and lying about compensation due to their egregious error. More

We recently purchased a new Toyota Prius from Ramey Toyota of Princeton, WV and we are amazed at the great service given us. Absolutely the nicest dealership we have ever dealt with. They go above and Toyota of Princeton, WV and we are amazed at the great service given us. Absolutely the nicest dealership we have ever dealt with. They go above and beyond to make sure their customers are satisfied and happy. Doug and they management are absolutely the BEST!! It was worth the extra distance to find such great service! More

Recently bought our 2nd Toyota at Ramey, and have found the staff to be knowledgeable of their products. In both purchases, Doug took the time to explain the tech side. the staff to be knowledgeable of their products. In both purchases, Doug took the time to explain the tech side. More

Excellent Sales associate. Okey was very friendly and knowledgeable. Communication was easy. Straight forward buying process. Just do the deal. Okey was very friendly and knowledgeable. Communication was easy. Straight forward buying process. Just do the deal. More

Exceptional customer service 👏 Friendly staff 👏 Knowledgeable sales associates 👏 Awesome deals 👏 We were extremely impressed with their selection of vehicles. We were left alone to look on the Knowledgeable sales associates 👏 Awesome deals 👏 We were extremely impressed with their selection of vehicles. We were left alone to look on the lot for the truck we wanted, and did not feel pressured at any time during the entire process of purchasing our truck. We are very happy we chose Ramey of Princeton, to find our truck. We traveled over an hour from our home to Ramey of Princeton, but it proved to be a wise decision. We would like to thank Gary and Johnathan for helping us with finding the perfect truck that fits our wants and needs. More

Recently purchased pre-owned Mercedes with 34,360 miles indicated. CARFAX record indicated Ramey Auto Group performed an Oil and Filter change at 33,766 miles. Inspection of engine oil level showed oil con indicated. CARFAX record indicated Ramey Auto Group performed an Oil and Filter change at 33,766 miles. Inspection of engine oil level showed oil condition to be clean, however removal of oil filter canister revealed a filter cartridge that it was never changed. Filter cartridge was nearly black, indicating that it had been installed for 10 or 15 thousand miles and NOT the 594 miles the maintenance record indicated. Knowing the record of filter change was incorrect called into question whether or not the Mercedes approved full synthetic oil of correct viscosity was even used. A full oil and new filter change with approved parts was performed at my expense. More

Excellent service from the sales department kept me informed of my options. The salesman was very helpful, showing my wife how to program her phone with the new vehicle and was very patient answering a informed of my options. The salesman was very helpful, showing my wife how to program her phone with the new vehicle and was very patient answering all questions. More

The following review is specifically for Ramey Toyota: This was my first experience buying a vehicle and I could not have asked for a better one. The entire staff at Ramey Toyota that I had the pleasure This was my first experience buying a vehicle and I could not have asked for a better one. The entire staff at Ramey Toyota that I had the pleasure of dealing with made it such a wonderful, smooth experience. I was buying my vehicle out of state (from Tennessee) and the phone calls, texts, pictures and all other forms of communication leading up to my arrival to take my 4Runner home from Ramey were so incredibly easy. I appreciate their kindness, patience, and knowledge so much. No questions were left unanswered and I never felt rushed or hurried. My new car was clean and waiting in the bay for me. Oakey is a top rate salesman along with Jake in finance and Doug took his time to let me know about everything inside the vehicle so when I drove off the lot, I was prepared and didn't have to take time to blindly navigate the new technology since I was upgrading to a 2023 vehicle from my 2005 Tacoma. I wish they were local to me so I could use them for service, as well! More

I was looing at a 1994 Chevy 2500, they were slow to return questions and the truck had issues that did bother me. A 305 cu in in a 2500? six lugs on axles for a 2500? I did not receive a response on th return questions and the truck had issues that did bother me. A 305 cu in in a 2500? six lugs on axles for a 2500? I did not receive a response on these 2 issues. More