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Ramey Ford Princeton - Service Center

Princeton, WV

4.8
258 Reviews

258 Reviews of Ramey Ford Princeton - Service Center

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June 22, 2019

Great job Very friendly staff they go above and beyond to make the customer happy I always go back to get things done to my truck only place I go to trade truck More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LT Schoonover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Ratliff
Jun 27, 2019 -

Ramey Ford Princeton responded

Thanks for the five star rating, Barry! We are happy we could make your experience a positive one and look forward to serving you again in the future!

June 17, 2019

It was awful Came up there with the thought of having a factory warranty bc my truck only has 32000 miles on it and it’s a 2017 model. Only to find out I’m out $10 More

by FrankieShanna18
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Aaron
Jun 17, 2019 -

Ramey Ford Princeton responded

we're very sorry to hear about your experience here... Many folks don't know, but the Ramey stores are no longer tied together. They were separated a few years ago, and no longer have any relationships to one another. So one store can't be responsible for what another store does. That said, we would love to work this out for you, but if another dealership has voided the warranty by altering the vehicle, there's not much that can be done about that. There are right ways to do modifications, and wrong ways. Ford won't honor that warranty and Ramey Ford can't be held to an action taken by another dealership. Y ou know first hand that modifications can be done properly and warranty still honored. If something was mishandled in this lift, then that will cause the problems. I know it's not the best news in the world, but we would be happy to work with you however we can. If interested, please email Internet@rameyfordprinceton.com and we'll try to help.

May 11, 2019

Service They are on time and get the work done quickly and it is done correctly the first time and are always polite and concerned that you are happy More

by Fordguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Blackburn, Larry clark
May 13, 2019 -

Ramey Ford Princeton responded

Hello, we're so glad we could be of service to you! We appreciate you taking the time to share your experience, and we are always more than happy to assist you if anything else comes up. Have a great day!

May 10, 2019

Repairs are always excellent Service Others don’t have the treatment and caring staff that treat people with attentive service. Dave Sluss runs a top notch dealership that should make the More

by Trixeann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Clark Dave Sluss
May 10, 2019 -

Ramey Ford Princeton responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Ramey Ford Princeton, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2019

Service Your service advisor, Kathy, is always very pleasant and easy to work with. She is a very nice lady and makes the service experience better. More

by Robbie Keaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Ramey Ford Princeton responded

Robbie, we're happy to hear you had such a positive experience with Kathy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2019

Tires Fast friendly service. Always with Cathy or Ashley. Usually work anything i need right in when i need it. Very comparable on prices for tires. More

by Bpoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Apr 23, 2019 -

Ramey Ford Princeton responded

Hello, our Staff works hard to go the extra-mile for our valued guests! Thanks again for your business! Take care!

April 08, 2019

Exceptional service Went in for a factory recall and realized it was time for an oil change and tire rotation/balance. My truck drives better than it has after my visit. More

by TVQueenme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2019

Quick and thurough Service was prompt,courteous. My sole complaint is that the customer parking is non existent. When you pull up,its just a full parking lot with no mar More

by Pookies3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Ramey Ford Princeton responded

Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2019

Quick and simple Went in for a recall and was taken in given friendly service and out in short order. Lounge area was clean and comfy. Would recommend. More

by Carmello
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RC Fiery
Apr 08, 2019 -

Ramey Ford Princeton responded

Carmello, we're glad we could assist with your recall service! If you have any additional needs or questions, we will be more than happy to help! Safe travels!

March 21, 2019

Excellent service every time! I've been bringing my vehicles to Ramey Ford since I moved into the area and they are quick and efficient. They remember to ask about the little thing More

by rbuckels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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