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Ramsey Alfa Romeo Fiat

Upper Saddle River, NJ

4.3
300 Reviews

365 Route 17 South

Upper Saddle River, NJ

07458

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300 Reviews of Ramsey Alfa Romeo Fiat

November 11, 2020

The dealers were extremely professional and courteous, willing to negotiate very fair prices. They were very knowledgeable about the cars and their products. I would recommend this dealership to anyone i More

by crisnardulli29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Giordano, Anthony Francica, Luigi Terranova, Chris Timmons, Greg Agnello, Ryan Durocher, Bradley Brovero
Nov 11, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you for the great feedback! We're happy our team gave you a great buying experience. We appreciate your business and look forward to seeing you again!

November 11, 2020

Chris is xxxx poor at the job he holds. He has ZERO CARE FOR CUSTOMER LOYALTY. CHRIS WILL RIP YOU OFF. HE WILL DISRESPECT YOU BECAUSE HE THINKS YOU’RE UNINTELLIGENT. More

by M.Shvartsman.99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Giordano, Chris Timmons
Nov 11, 2020 -

Ramsey Alfa Romeo Fiat responded

We're sorry to see that you had a negative experience with our team. Your name does not come up as a client in our system. Can you please reply privately with your contact information so our Manager can reach out to you? Thank you.

November 03, 2020

No loaner cars as promised for my new 2019 stelvio. Massive issues with my 2019 stelvio. Stay away from this dealership. Also all service is done at jeep. They don't even have their own service cent More

by Dankrieger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luigi Terranova
Sep 06, 2019 -

Ramsey Alfa Romeo Fiat responded

Thanks very much!

Nov 03, 2020 -

Ramsey Alfa Romeo Fiat responded

We're very sorry that you're having so many issues with your new Stelvio. Our service department is doing our best to get those repairs done to your satisfaction, however we indicated that a loaner vehicle would no be available due to the type of insurance you have (we do not work with Progressive). Alfa Romeo is a FCA vehicle, which is why it is serviced at our Chrysler Service Center. We have forwarded the text message that you sent to our Manager indicating that you will be leaving "bad reviews everywhere" to the various review sites you've chosen to post on. We are again, trying to work with you and get your vehicle repaired, but unfortunately the insurance issue is a legal one that we cannot bend. Please refer any questions regarding your service to our Service Manager, Ron Federico at rfederico@ramseychryslerjeep.com or 201-378-3991.

Nov 03, 2020 -

Dankrieger responded

Of course, I will leave bad reviews everywhere if I get treated like this. (People should be warned before they purchase cars from you.) I was even told with Geico you need a special letter written from the insurance company to get a loaner from your dealership lol. When I had a Mercedes they did not treat me like this.they even dropped loaners off at my house when my car had an issue. Also, my Stelvio has multiple issues since day one. The car was delivered to me with a scratched speedometer. The dealership then took a speedometer out from another car and put it in my Stelvio. Also many many other issues. Blue tooth kills battery and all adaptive driving sensors have failed. Also, there are a few other issues. Also, they forgot to put in the spare tire. Had to bring it back to the dealership for that as well. Horrible experience. On top of all this, they do not have their own service department. You have to go to the Jeep. I highly suggest no one buys a car from here. (Back to the speedometer) the speedometer came scratched in my new 2019 Stelvio. "NEW" After weeks of begging them to fix my new car that came damaged. They took another car speedometer out and swapped it with mine. I feel really bad for the person that bought the car they put my speedometer in. Also, my speedometer has never been the same, random glitches, slow, buggy, the screen blurs. I will be contacting corporate about this, and I'm sure they will be able to verify the validity of all this by the serial numbers on the speedometer. One other thing. When the Bluetooth glitched caused my battery to fail. I called roadside assistance. Was told I would get a text with an eta, never did. I was told it would be 1-hour max. I waited for 5 hours nothing. Finally, I had someone jump my car, brought it to the dealership well "Jeep" They said this is a known issue with no fix. YAY, again no loaner, no rental car, no uber payback since this is not a warrantied issue, since there is no fix yet, again lol. Wish someone told me this was an "FCA" car/dealership before I purchased this. Would have gone with a different brand.

August 24, 2020

Made an appointment two weeks ago for a recall on my Fiat 500c. Appointment was at 7:45 am as I would be waiting and wanted to be first in the queue. Arrived at 7:30 am Fourth car to be admitted. My car sa More

by buddykrupa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Aug 27, 2020 -

Ramsey Alfa Romeo Fiat responded

We're very sorry that you had this experience at our Service Center. There is no excuse for this lack of priority for a waiting customer and our Service Manager will be in touch with you if he has not been already. We hope that you will give us another shot at earning your business in the future. Thank you for bringing this to our attention.

August 22, 2020

Tony provided the guidance and support that my husband and I needed to navigate through the selection and purchase process. He worked with his management to get us a great deal. More

by alfafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Francica, Chris Timmons
Aug 27, 2020 -

Ramsey Alfa Romeo Fiat responded

We're glad to see you had a great experience, thanks so much for sharing!

August 15, 2020

Great people, great dealership! The entire process was quick and easy. Got me the best available price for this car in the market. Would definitely recommend them! More

by kipsil
Recommend Dealer
Yes
Employees Worked With
Jesse Giordano, Luigi Terranova
Aug 17, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you for the kind feedback! We're glad you had a great experience with our team - enjoy your new Stelvio!

August 13, 2020

Professional I made appointment for first year Service. They gave me appointment for 2 weeks later time and when I took the car there the service center told me th More

by pouyan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Brovero
Aug 14, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you for your honest review - we apologize for the issue you encountered, and we're glad that it worked out! Thank you for choosing us for your service needs.

August 08, 2020

The sales clerk Anthony was helpful and knowledgeable. The finance department was derailed and addressed all my needs. I would recommend this location . Thank you More

by Wenhutch
Recommend Dealer
Yes
Employees Worked With
Anthony Francica, Chris Timmons
Aug 14, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you for sharing, we're glad you had a great experience with our team!

July 28, 2020

Great dealership with friendly salesmen and management Made purchasing my first car an easy process Brad and Chris were both such a pleasure to work with More

by Claim_staker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Timmons, Bradley Brovero
Jul 29, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you for sharing, enjoy your new Fiat!

July 27, 2020

Thank you Brad for an excellent experience with your dealership. We could not be happier with how smoothly everything went. We will definitely recommend your dealership to our friends and family! More

by Surfersteve4
Recommend Dealer
Yes
Employees Worked With
Chris Timmons, Bradley Brovero
Jul 29, 2020 -

Ramsey Alfa Romeo Fiat responded

Thank you! We're glad you had a 5-star experience!

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