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Ramsey Chrysler Jeep Dodge
Ramsey, NJ
2,010 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,010 Reviews of Ramsey Chrysler Jeep Dodge
May 29, 2017
Worst service department We brought a 2014 jeep wrangler. A year later the clutch went. We had the gehicle towed to the service dept and had a new clutch put in. A year later We brought a 2014 jeep wrangler. A year later the clutch went. We had the gehicle towed to the service dept and had a new clutch put in. A year later again the clutch went out. We did mlnot tow to them because this was the second time the clutch went out. We took the vehicle to a jeep specialist and when he took a look at the clutch. He saw the clutch was put on wrong which caused it to blow out. The vehicle had thirty thousand highway miles. We took photos and notified tgem of what was discovered. We adk to be reimbursed for the damaged clutch since it was installed incorrectly by their technicians and we were told no. They stated it was impossible for the vehicle to work. But it did wirk not great but we did nit know at the time. You can clearly see the damage was caused by the improper position of the clutch. They are not reputable and are nit taking responsibility for their error. Please stay away from this dealership and Service department. They do not take responsibility for their mistakes. The parts are theirs and the know soneone made this mustake and will not compensate us fir a new clutch. We did not ask for anything but reimbursement for a new clutch. They rather loose a customer than take responsibility for a mistake a technician made. I have photos to prove it. But Mark the service foreman made up his mind that there was no way his technician could have made this mistake. Pkease dont get ripped off please go to another dealership for service. They spoke to our nechanic and still were not very helpful in trying to get this taken care of. Beware More
by Dtash716
Employees Worked With
Mark Arcuti
May 05, 2017
Good service by Marissa Molnar and she had good talkmanship and helped me out a lot by getting the vehicle I wanted and I enjoyed her service I would definitely re by Marissa Molnar and she had good talkmanship and helped me out a lot by getting the vehicle I wanted and I enjoyed her service I would definitely recommend her to someone else More
by Joshua7
Employees Worked With
Marissa "Red" Molnar
April 21, 2017
They do not follow up at all This dealership is eager to make the sale and follow up on nothing. Not phone calls, not getting you plates. And are then rude and hang up on you repe This dealership is eager to make the sale and follow up on nothing. Not phone calls, not getting you plates. And are then rude and hang up on you repeatedly. I was happy when we visited to actually purchase the car. And then was repeatedly transferred around and lied to about my plates and title. They really know how to take the fun out of a new car purchase. :( More
by Kathy
Employees Worked With
No manager would come out to speak to me when I went in person, Stephen Ippolito, Monty Butler
April 19, 2017
First time dealing with service. Nasty people never again Nasty service advisor. Wouldn't promise loaner. Told me I have to call next day to see if loaner available. I told him car is year old. My daughter st Nasty service advisor. Wouldn't promise loaner. Told me I have to call next day to see if loaner available. I told him car is year old. My daughter stall twice in the middle of the road. Didnt care. More
by Alexbuz917@gmail.com
Employees Worked With
Orhan Rifat
April 15, 2017
Flawless Marissa was the best car salesperson we have ever dealt with. More knowledgeable than any other dealer on all aspects of every car we ever purchased. Marissa was the best car salesperson we have ever dealt with. More knowledgeable than any other dealer on all aspects of every car we ever purchased. Highly recommend this honest and reputable individual. She made our Durango purchase fast and fun, two words I would never have associated with buying a new car!! Monty made the financial aspect of this process awesome!!! More
by Martini_Time
Employees Worked With
Monty Butler, Marissa "Red" Molnar
March 23, 2017
Tremendous work done. I had service done by a technician named Chris and the work was done wonderfully and in a timely manner. I would recommend this place to everyone. T I had service done by a technician named Chris and the work was done wonderfully and in a timely manner. I would recommend this place to everyone. Thanks More
by Njtrooper
Employees Worked With
Chris Basile , Ron Federico
February 07, 2017
That what you call service! I contact Ron by email and the minute he got my email he called me and take care of the problem immediately. Thank you for the service. I contact Ron by email and the minute he got my email he called me and take care of the problem immediately. Thank you for the service. More
by Riki
Employees Worked With
Ron Federico
January 30, 2017
GREAT EXPERIENCE! I recently leased a 2017 Dodge Charger from Ramsey Chrysler Jeep Dodge. I've got to say, it was the most pleasurable experience I have encountered. I I recently leased a 2017 Dodge Charger from Ramsey Chrysler Jeep Dodge. I've got to say, it was the most pleasurable experience I have encountered. I dealt with many people who were very helpful, from Jessica in internet sales to sales manager James Turner . James went above and beyond, to make sure my experience was a positive one. MJ in finance was very professional and made the closing on my vehicle, seamless. My sales person was Yousef, he went out of his way to be accommodating and professional. Yousef brought the car to my job to show it to me and go over it. He called me the night I picked the car up to make sure everything was good. Overall, this was a great experience and I will definitely purchase my next car from Ramsey Chrysler Jeep Dodge! More
by Mike Warsaw
Employees Worked With
Yousef Baghdadi, James Turner
January 15, 2017
This place is a joke - UPDATED This place just charged my wife $95 for an oil change because they used synthetic oil. First of what ever happened to telling the customer first how m This place just charged my wife $95 for an oil change because they used synthetic oil. First of what ever happened to telling the customer first how much you're going to charge before you do the work. And on top of that they left the check engine light on. UPDATE: I was just contacted by Ron Federico, the service manager. Who immediately offered to refund us the different from a regular oil change and handled it personally. More
by Carlos Taveras
Employees Worked With
Ron Federico, Elizabeth Gojka
January 05, 2017
Marisa and Jill I just purchased a Durango and I need to let everyone know that I had the best experience! From the start they asked me questions to help me choose th I just purchased a Durango and I need to let everyone know that I had the best experience! From the start they asked me questions to help me choose the right vehicle and package. i am glad they did, or i would have been stuck with a car that i hated! I gave these girls such a hard time but they performed like true rockstars. all the other dealers around the area tried to rip me off! love the car, the people at Ramsey and the experience.... so happy! Marissa and Jill made the whole experience fun for my kids and I, honest throughout the entire process More
by amadorda1974
Employees Worked With
Marissa, Jill, Jesse Giordiano
