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Ramsey Chrysler Jeep Dodge

Ramsey, NJ

4.6
2,009 Reviews

1555 Route 17 South

Ramsey, NJ

07446

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2,009 Reviews of Ramsey Chrysler Jeep Dodge

September 01, 2020

When you advertise “express lane” service with “no appointment needed” then you should honor it; I drove in at around 3:15pm, the first thing I was told is we can’t do the oil change today, I got aggr More

by VATCHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Sep 02, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're glad to see our Service team was able to accommodate you, but do apologize for any confusion. Normally, appointments are not required for our express lane services, however due to the pandemic, we are on a limited staff and do at times get backed up on pre-scheduled appointments, leaving no techs available for express work. We value your business and do hope that you will return to us in the future for a much better experience.

Sep 02, 2020 -

VATCHE responded

Then I would think it's proper to temporarily update your website, and instruct customers to call before driving all the way to Ramsey to confirm you will be able to accommodate express work.

September 01, 2020

Very efficient and friendly. Chris took my car right away and it was ready when promised. Washed and vacuumed too. I was happy all around More

by RODEPHILLIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Battaglia
Sep 02, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thanks very much for sharing your service experience with us, we're glad it was a great one!

August 31, 2020

Mabel and Andy took care of everything before I got to Ramsey Jeep. My new Grand Cherokee was all clean and detailed waiting for me when I arrived. Monty took care of the financial part quickly and profe More

by BRianK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mabel,, Monty Butler, Matthew Colon, Trevor Brennan, Andy Driscoll
Sep 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for the great feedback - we're glad you had a great experience with our team!

August 28, 2020

Very pleased with everything except the price. Also the $8.02 charge for "customer pay shop charge for repair service" not sure what that's for or what it refers to More

by wer224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Ryerson
Sep 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for your comments - we appreciate your service business! If there's ever any concern regarding your invoice, feel free to ask our service advisors for further clarification. They'll be happy to answer any questions.

August 27, 2020

The car is making a taping sound which feels like something loose in starring. They replaced sway bar links. That did not fix the rattle. Will be taking it back. Joan in service was very nice. More

by jggav66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan Murphy
Sep 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for choosing us for your service needs - come see us anytime and we'll take another look!

August 27, 2020

Beyond disappointed with the scam this service department has. Paid over 300$ to have my car diagnosed and was told it was over 3k in repairs. Knowinf something didn't sound right, plus if it was a big uncov More

by Grandcherokee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joan Murphy
Sep 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're very sorry that you feel this way, but we follow all proper protocols when it comes to warranty work, and non-warranty repairs. We're here if you need us in the future, and we're always more than happy to explain any of our recommendations in more detail.

Sep 02, 2020 -

Grandcherokee responded

No, the vehicle was fixed with a part tbat cost less than 100$. The 300$ fee i paid for the diagnosis which revealed a few thousand dollars in repairs, was fixed with a less than 100$ part. 100% scam thank you

August 27, 2020

Great !A a a a a a a a a a a a a a a a a a a a a a a a Great ! A a a a a a a a a a a a a a a a a a a a a a a a More

by rcolussi27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda, Chris Battaglia
Sep 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for the 5-star review!

August 26, 2020

I've been taking my cars to their service department for about 10 years now, and they just get better and better with time. Their technology keeps improving, making appointments easy to book online and quic More

by Christine M, Old Tappan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan Murphy, Jim Ryerson, Chris Afram
Aug 27, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thanks so much Christine - we're glad you're having great experiences with our Service Department!

August 26, 2020

Gregory is an outstanding salesman. His style is not pushy, very relatable, respectful and knowledgable! We were just looking... It just felt right to buy! More

by TPANNULLO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Wilson, Matthew Colon, Trevor Brennan
Aug 27, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thanks so much for the kind feedback, we appreciate your business!

August 25, 2020

They didn't want do my tire rotacion On my jeep really sad about that. they told me I didn't need it when in reality I do need it . More

by JCANO88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Ryerson
Aug 25, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're sorry that you had a negative service experience! Our team is dedicated to providing excellent service and provide recommendations for your vehicle, if there has been an error or miscommunication regarding the work that needs to be done on your vehicle, please contact our Service Manager immediately to have this investigated at rfederico@ramseychryslerjeep.com. Thank you.

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