Ramsey Chrysler Jeep Dodge

Service was perfect and Joan Murphy in service is the reason I come from nyc to that dealership The waiting area needs to be updated reason I come from nyc to that dealership The waiting area needs to be updated More

I bought a 2020 Jeep Grand Cherokee SRT. First brand new car ever for me. Left the dealer and came straight home. Once I was home found a nail in the tire. I also found that there was no spare tire. Called car ever for me. Left the dealer and came straight home. Once I was home found a nail in the tire. I also found that there was no spare tire. Called my salesman to see if there was anything he could do for me and all he could say was that it wasn’t there for the pre delivery inspection which he never did with me. Instead he had his lot attendant bring me to my car. Never told me the car doesn’t come with a spare. This was the level of service I received after have my new car for less then 12 hours. Words can’t begin to describe how disappointed I was. Ruined my new car experience!!! More

Amazing experience Came in initially to investigate a Wrangler. Romeo was great and took me through all aspects of the vehicle. I decided it wasn't the right time to b Came in initially to investigate a Wrangler. Romeo was great and took me through all aspects of the vehicle. I decided it wasn't the right time to buy then. Called Romeo 10 days later and he got me in and out with a lease on the 2020 Wrangler the next day in ~90 minutes. Amazing experience. More

Chris, my service coordinator does a great job. Keeps me informed and makes the process bearable. Went the extra mile and made sure everything was addressed. informed and makes the process bearable. Went the extra mile and made sure everything was addressed. More

I recently took my car in for a diagnostic. I had a 7:30am appointment for a Tuesday. To make things easier, I dropped my car off on Monday night. I received a call from Joan (service rep) around 11:00 7:30am appointment for a Tuesday. To make things easier, I dropped my car off on Monday night. I received a call from Joan (service rep) around 11:00 am Tuesday morning to let me know that their would be a 150.00 charge just to look at the car. I told her I understood and they could proceed accordingly. I spoke to Joan again around 3:30 pm Tuesday afternoon. At this point, she informs me that my car will not be ready for pick-up. She stated that my car has not been looked at by a technician and wouldn't be that day. She said they would TRY to look at it on Wednesday. It was at this time I requested a loaner. She very nonchalantly let me know one wasn't available and would place my name on a list if one did eventually come back in. So now, needless to say I am not happy. Wednesday early afternoon (around noon)I reached out to Joan. Unfortunately, she was on another call. At least that's what I was told. Joan returned my phone call around 5:00pm. She informs me once more that a service tech still HAS NOT looked at my car. She stated that they will try to look at it on Thursday. She can't guarantee it but they are shooting for Thursday. She doesn't mention anything about a loaner and I didn't even bother to ask. Thursday arrives and I call Chrysler requesting to speak with the Service Manager. I was told the Service Manager was off. I then requested to speak to an Assistant Manager. The woman on the phone then asked if there was something she could assist me with. I let her know that I had an appointment on Tuesday. I brought my car in on Monday night. It is now Thursday and my car has not been looked at. She then placed me on a brief hold. When she returned, she assured me that my car would be inspected today. Within 2 hours I received a call from Chrysler letting me know that my car was finally looked at and there were no issues with the car. I paid my diagnostic fee and proceeded to my car. Once inside my car, I noticed a Styrofoam cup in my cup holder that did not belong to me. Obviously, someone was drinking in the car and left it behind. I was completely aggravated by this whole ordeal. Ramsey Chrysler kept my car for 2 days without giving me proper notice. It was a huge inconvenience. I think they need to tweak how they schedule their appointments, or at least compensate their customers with a loaner. I am usually not one to complain but this really upset me. Customer Service is just not what it used to be. More

Experience was great at Ramsey Jeep. My sales rep Derrick was great and easy to work with. Did not play any slimy games. Very happy!! Derrick was great and easy to work with. Did not play any slimy games. Very happy!! More

Very helpful. Explained everything that was on the invoice and why it was done. Made sure service was completed by time I was promised the vehicle back. invoice and why it was done. Made sure service was completed by time I was promised the vehicle back. More

Danielle was fantastic helping me with my new Ram. I couldn’t be happier. The process was quick and easy. Thank you for the amazing customer service!!!! I’ll be back to this dealership for future vehicl couldn’t be happier. The process was quick and easy. Thank you for the amazing customer service!!!! I’ll be back to this dealership for future vehicles. More

My only complaint was I informed them while coming in for an oil change that my rear tire had a slow week. I have had to fill it every week. The tire pressure on all tires i fill to 39. The rear tire drops t an oil change that my rear tire had a slow week. I have had to fill it every week. The tire pressure on all tires i fill to 39. The rear tire drops to 29. I was told I had no nails in the tire by Joan who is excellent. Whoever checked for nails could have at least put air in the tire since it had dropped to 29 again. Instead I had to do it on my way home. The last thing I want to do in these times is go to a gas station and touch an air compressor that everyone is touching More

I give it to them a list things to do.They didn't do, I give it to them a list things to do. They didn't do, what they promised . They had all day long , what they did?! , They change the oil filter an I give it to them a list things to do. They didn't do, what they promised . They had all day long , what they did?! , They change the oil filter and oil. More