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Ramsey INFINITI

Ramsey, NJ

4.5
1,633 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,633 reviews

April 19, 2021

This service department is the worst I have ever encountered. Car was in 3 times for service and three times there was an issue. This last time I brought car in and didn’t hear from anyone for thre More

by Ljdnnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Someone named Connor was who I dealtvwith
Apr 20, 2021 -

Ramsey INFINITI responded

We're very sorry to see that you've had negative experiences with us. We're unfortunately unable to look you up without your real name, so if you'd like us to try and help with this, please contact our Service Manager Luke Incognito at lincognito@ramseyinfiniti.com or 800-930-2713. Thank you for bringing your experiences to our attention.

April 17, 2021

Overall great experience buying a used car. The experience was a very classy, professional atmosphere. Our sales person, Thalia Holst was very friendly and helpful. If she wasn’t sure she made su More

by janetcruz9902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Thalia Holst, luke Incognito
Apr 19, 2021 -

Ramsey INFINITI responded

Thank you for the great comments, we're glad to see you had a positive experience!

April 16, 2021

I brought my car in three times to fix the same two issues and they are still not resolved. The exclamation mark is still coming in and I still hear the vibration noise More

by Ungerjano
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
I am not sure who handled this
Apr 20, 2021 -

Ramsey INFINITI responded

Hello, our Service Manager did speak to you before and after your service. As he mentioned, we did do everything we could at the time to replicate and address your problem. We'd be more than willing to address your concerns again if you would like to give us a call. 800-930-2713 Please ask for Luke Incognito. Thank you.

April 16, 2021

Service is great, Staff the area very nice and friendly. I’m going to get oil exchanged every time from Secaucus. I have Clifton Dealership Mach closer and I don’t go there! More

by XHAFERSINANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, luke Incognito, Tom Jacob
Apr 19, 2021 -

Ramsey INFINITI responded

We're so happy to see reviews like this, thank you for sharing!

April 15, 2021

Everything went according to plan, everyone treated us well, loaner car was good and work was done on time, wheels came really looking good. thank you all More

by Cifcity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno Santos
Apr 15, 2021 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

Nov 13, 2021 -

Cifcity responded

It always is

April 15, 2021

The best dealer service service advisor Nuno very detailed honest and had car ready when he told me. Luke the service manager also found problems I was not aware of and took care of them.These guys a More

by Bob Giannantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke, luke Incognito, Nuno Santos
Apr 16, 2021 -

Ramsey INFINITI responded

We're very happy to see this, Bob. Thank you for sharing your service experience with us!

April 15, 2021

I LOVE this dealership. This was my third time leasing an Infiniti and everything went smooth. Dennis really helped me get into my new 2021 Infiniti QX50! :) More

by MCARRICARTE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Colin Hoffmann, Dennis Lutz
Apr 16, 2021 -

Ramsey INFINITI responded

Thanks so much for your loyalty!! We're glad that you're continuing to have great experiences with our team :)

April 14, 2021

Everything was very good.. Service, timing and waiting area as well. All staff was very helpful, service advise Tom explained everything and offer good solution. Thank you. More

by LENNYKHIMISHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Jacob
Apr 14, 2021 -

Ramsey INFINITI responded

Thank you for the kind feedback, Lenny! We're glad to see that you had a great service experience. We look forward to seeing you again.

April 14, 2021

Very happy with the service that I received. and the professionalism of the service team. Highly recommend to anyone looking to have their Infiniti serviced. More

by Doug.a.donovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, luke Incognito, Nuno Santos, Tom Jacob
Apr 15, 2021 -

Ramsey INFINITI responded

We're happy to see that you had the type of experience that we strive to provide. Thank you for sharing!

April 14, 2021

Pretty easy transaction. Thalia was a pleasure to work with as was the finance person I met with to sign documentation. Reception was also very friendly More

by DIANAD9669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Colin Hoffmann, Jose Canales, Thalia Holst
Apr 15, 2021 -

Ramsey INFINITI responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

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