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Ramsey INFINITI

Ramsey, NJ

4.5
1,631 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,631 reviews

January 26, 2021

I was happy with the service but I think I was talked into an air filter replacement before it was due. Also, the fact that Infinity does not have a 10,000 mile Mobile 1 like most dealers is very inconv More

by GUENTHERNEDWETZKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

Thank you for your honest review. We definitely don't push services that we don't feel are necessary at the time of your visit. If you have any questions regarding your service, our Service Manager Barry Fleischman can be reached at bfleischman@ramseyinfiniti.com or 800-930-2713. Thank you!

January 26, 2021

This is the second time we are not happy with the end result of the service. Will probably look to take our car someplace else More

by BOBANDLYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

Hello - we're very sorry to see this! Can you please let us know what happened so we can try and help? We'd like to try and improve your experiences with us. Please email Alison at alamazza@ramseycars.com with some details so we can address any issues properly. Thank you!

January 26, 2021

Superb service customer service...ensuring I am satisfied with the work. Always walk away knowing my service needs have been met. Explaining every step along the way. More

by BILL.LYONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

Thank you for sharing, we're glad you had a great experience with our Service team!

January 26, 2021

Sales staff was very helpful...great car, our 4th,...showroom very nice.., That’s about it...16 words ..😱😷 Have nothing else to say... 25 word minimum is not friendly and annoying!!! More

by bunsmorris44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo
Jan 27, 2021 -

Ramsey INFINITI responded

Thanks for sharing your experience with us, we're glad it was a great one!

January 25, 2021

Service was exceptional and completed in a professional and timely manner. I was very pleased with the excellent customer service from arrival until work was completed. Thank you More

by DILVERARGUETA07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

Thank you for sharing, we're glad you had a great experience with our Service team!

January 25, 2021

I just finished my lease with Ramsey Infiniti. It was a great 3 years with the car and the dealership l. Friendly staff and good service. Roberto in service was excellent and I would definitely re lease ag More

by Milo625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto , Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

Thank you for sharing, we're glad you had a great experience with our Service team!

January 24, 2021

All service representatives were courteous, knowledgeable and efficient. Visit was as pleasant as possible strictly adhering to all Covid-19 regulations. Work was quickly dispatched and well done. More

by SME6234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 27, 2021 -

Ramsey INFINITI responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing!

January 22, 2021

Easy transaction. Nice Salesforce good prices. No pressure sales. Easy test drive Brite and clean facility very nice detailing upon delivery of the car. Explained all options clearly More

by CARLPLUS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo
Jan 22, 2021 -

Ramsey INFINITI responded

Thank you for the great feedback, we appreciate your business.

January 22, 2021

The dealership treated my wife and I with respect. They tried to meet our needs as much as possible. Trusted us with the car for test drive and drove the car where we felt comfortable. This our third c More

by rpelican@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Jason Kaplan
Jan 22, 2021 -

Ramsey INFINITI responded

Thank you for sharing your experience with us, we're glad you're happy!

January 22, 2021

The team from sales to finance were incredible, professional and thorough. This is the least time I spent at a dealer and the most satisfied. From Gabriella who answered all my questions via phone More

by nolitex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriella Ilaria, Edwin Cruz, Maged Asaad
Jan 22, 2021 -

Ramsey INFINITI responded

Thank you so much for the kind feedback! We're happy to see you had a great experience with our Sales Team!

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