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Ramsey INFINITI

Ramsey, NJ

4.5
1,633 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,633 reviews

December 31, 2020

Great service - pleased with service and response - I do not have 25 words to say about getting my car serviced xx xx xxx xxx xxx More

by KARKPLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Dec 31, 2020 -

Ramsey INFINITI responded

Thank you!

December 31, 2020

I don’t like to be required to write a review. I rated the service. Should not be forced to write a minimum. That’s absurd. More

by CSHELLS28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy
Jan 05, 2021 -

Ramsey INFINITI responded

Thank you for taking the time to rate us. Reviews are always voluntary, but much appreciated!

December 30, 2020

Great people. Great service. Everyone in the service department are always very helpful to all. It’s always a pleasure visiting Ramsey Infiniti. Thank you. More

by SOLEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Dec 30, 2020 -

Ramsey INFINITI responded

Thank you for sharing, we appreciate your business and look forward to seeing you again!

December 30, 2020

It was a quick and painless transaction and I was able to take my car home within an hour. Mike was very pleasant to work with. More

by JURIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , Enrique Liranzo
Dec 31, 2020 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

December 30, 2020

A Very clean and comfortable environmentService managers A Very clean and comfortable environment Service managers were forthcoming and worked with me on price for additional services required during my oil More

by CUSTDECLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Incognito , Edwin Cruz
Dec 31, 2020 -

Ramsey INFINITI responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

December 29, 2020

After 2 visits, each time being told it was fixed, and about $1,000 to fix my heater, it still does not work correctly. Now I’m forced to return for a 3rd visit. If you knew up front, would you make that More

by alternator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke incognito
Dec 30, 2020 -

Ramsey INFINITI responded

We're very sorry that you're having issues with the repair to your vehicle, and apologize for the inconvenience that you have to return again. Please ask for our Service Manager, David LaGruth when you come in.

December 26, 2020

I had a scheduled appt for programming of a new car key fob which they were supposed to supply. I was told once I arrived and sat down to wait, that unfortunately they did not have the correct key fob for More

by JOSFALTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Dec 28, 2020 -

Ramsey INFINITI responded

We're very sorry that this happened. When you arrived for your appointment, parts advised us they did not have the key in stock (something we usually do have). We called another local dealer and they did not have the key in stock either. As we mentioned, we could order one and when it arrived, we would not charge for labor, only the cost of the key. We apologize for the inconvenience this has caused and we hope you'll return to us in the future for a much better experience.

Dec 28, 2020 -

JOSFALTO responded

I have already addressed the issue. Thank you. I hope in the future I will be able to get my issues resolved at the time of my appt.

December 25, 2020

The staff was warm and friendly. The service was efficient and thorough. I have never had a problem at this dealership. Not my first vehicle from here and I always bring it back here regularly for s More

by jdfriedmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno (service agent)
Dec 28, 2020 -

Ramsey INFINITI responded

Thanks so much for choosing us for your service needs, we appreciate your business!

December 25, 2020

Juliet was amazing. Efficient, professional and helpful. Very no- nonsense. From the beginning we felt informed but not pushed. She is terrific- perfect car sales person!! More

by SUSAN.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliet Kim, Enrique Liranzo
Dec 28, 2020 -

Ramsey INFINITI responded

We're glad you had a 5-star experience, thank you for sharing!

December 25, 2020

Have used Ramsey Infinity for 4 cars Excellent service Professional staff and sleek modern showroom. We have shopped around this dealer always gives the best and fair prices More

by SALDPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, Enrique Liranzo, Jason Kaplan
Dec 28, 2020 -

Ramsey INFINITI responded

Thank you for your loyalty! We appreciate your business and we're glad to see you're having great experiences with our team!

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