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Ramsey INFINITI

Ramsey, NJ

4.5
1,631 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,631 reviews

September 25, 2020

This dealership is very efficient n gives excellent service. They’re always willing to help. Very clean in appearance n staff is very accommodating. Always pleased with the service More

by JGOMEZ6853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Sep 25, 2020 -

Ramsey INFINITI responded

Thanks so much for the kind words, we appreciate you choosing us for your service needs!

September 24, 2020

This dealer is horrible the service is to blame you and run away from the truth when it not to there advantage stay away very bad especially service manager and sales More

by Not nice at all ramsey infiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There names are not listed
Sep 24, 2020 -

Ramsey INFINITI responded

We're very sorry to see that you feel this way! We always aim to provide the best service possible. If you would like us to investigate any issues you encountered, please reply privately with your real name and details of your visit. Thank you.

Sep 25, 2020 -

Not nice at all ramsey infiniti responded

Service manager should know exactly who this is he is the one who created this to escalate hope the owner see all the negative at the dealer 6465285250

September 24, 2020

Damion provided a pleasant, easy experience in a stressful situation after totaling my car. He went above and beyond to make me happy and ensure I got a great deal and walked out with a smile. He wa More

by Kimberlyann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Lawrence
Sep 25, 2020 -

Ramsey INFINITI responded

Thanks so much for choosing Ramsey INFINITI, Kimberly! We're glad to see Damion gave you a great experience!

September 22, 2020

Damion was a great person to work with during this leasing process. He was courteous, efficient, thorough and easy to communicate with. I would recommend him to anyone who is interested in driving an More

by danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Lawrence
Sep 22, 2020 -

Ramsey INFINITI responded

Thank you Danielle! We appreciate the great comments!

September 22, 2020

Loaner always appreciated but inside windshield was very dirty. Felt the “critical” items listed in quote weren’t critical and way too expensive fixes. Car was in to see where a new oil leak was coming fro More

by RICKD69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Sep 22, 2020 -

Ramsey INFINITI responded

Thank you for your feedback, we appreciate you visiting us. Our techs always will make you aware of work that's recommended or coming up to be done, and it's always up to the client to decide whether we do the work or wait until the next visit. We hope that you will return to us and have a much more positive experience.

September 22, 2020

Very pleased with Luke. He is a truly, customer service oriented person. Knows how to make you feel, welcomed. I will always come back. We own two infinities, you have our business. More

by COYIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke
Sep 23, 2020 -

Ramsey INFINITI responded

Thank you very much for choosing us for your service needs, we're glad you're having great experiences with our team!

September 21, 2020

A little unorganized. Brought vehicle for oil change and to check alignment. Brought vehicle out to me and said it was done when only oil change was done. More

by Lils2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Sep 22, 2020 -

Ramsey INFINITI responded

We're sorry for any confusion you encountered during your service, and we hope that this issue was rectified before you left. We appreciate you choosing us for your service needs and hope to see you again!

September 21, 2020

A routine oil change turned in to necessary repairs. My car feels brand new. The diagnostic email was extremely user friendly and informative. Great perk. More

by MEGHANN.ZERRAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Sep 22, 2020 -

Ramsey INFINITI responded

Thanks very much for sharing this with us, Meghann - we're glad you had a great service experience!

September 19, 2020

Damion Lawrence is an excellent sales person who is very knowledgeable. He is very honest and upfront. I couldn't ask for more as a new customer. I highly recommend!!! More

by Ola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Lawrence
Sep 21, 2020 -

Ramsey INFINITI responded

Hi Ola, we appreciate the kind feedback! Thank you for choosing Ramsey INFINITI!

September 18, 2020

horrendous, unprofessional. Employees should go through training on how to deal with clients. Dealers are in the business to make people feel accepted so they can get others referred for future business. More

by Gemmolo
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damian
Sep 18, 2020 -

Ramsey INFINITI responded

Hello, we're very sorry to see this. If you can let us know what happened during your visit, we would like the opportunity to address this properly. Please send us a private message when you have a chance. Thank you.

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