Ramsey INFINITI

can't trust service dept I serviced my Q50 back in may 17 , they told me that i needed brakes and that the rotors needed to be resurfaced, i said ok and they did the work. 6 I serviced my Q50 back in may 17 , they told me that i needed brakes and that the rotors needed to be resurfaced, i said ok and they did the work. 6 months later i am having brake problems again and they told me that now i need new rotors , front and back . I was not happy that only 5 months later i need brakes again , but accepted the service. Also added the 60.000 miles service , repair scratches on the rims, and new floor mats . After 1 week i got my car back, cover in dirt, no mats in the car (but i was charged $150 for), after complaining to my service advisor Luke Incognit, he send the car to be washed and he went to pick up the mats at the parts department. After i got home, and looked at the invoice , i realized that they resurfaced the rotors a second time, first i think it is dangerous and second they told me that they will be replaced. i called Luke, he told me he will call me back in half an hour , and i am still waiting. Called the service manager Tim Broderick, and he offered to fix the problem , to bring my car back and they will install new rotors, i refused because i can't trust that service dept anymore .They lie . customer beware . they make you feel like a king when you are buying a $62000 car and then charge you for something they didn't do in service. More

Excellent service ! I was greeting right away, everything was explained to me upfront and then reviewed at the end of the service. The staff was very friendly and the w ! I was greeting right away, everything was explained to me upfront and then reviewed at the end of the service. The staff was very friendly and the waiting area was very comfortable. My car came back to me clean inside and out and everything was done quickly. I'm extremely happy with the service department. More

Very helpful listen to me and fixed my heated seat Very knowledgeable and very helpful in fixing my heated seats on one of my 2 Infiniti Q50 s Car was fixed in time promised and cleaned Very knowledgeable and very helpful in fixing my heated seats on one of my 2 Infiniti Q50 s Car was fixed in time promised and cleaned More

QX 50 Beautiful car. I loved that it comes now with the CarPlay auto integration and that it’s more highway fuel economy. Assad was very fast and professi Beautiful car. I loved that it comes now with the CarPlay auto integration and that it’s more highway fuel economy. Assad was very fast and professional. I was extremely pleased with my service. More

service and staff Excellent service and exceptional staff. Knows what he was really talking about. The free car wash is even better. Will recommend any time! Can’t wait Excellent service and exceptional staff. Knows what he was really talking about. The free car wash is even better. Will recommend any time! Can’t wait to see their new look More

Honest & Easy Process I have to say that this was the easiest process of purchasing a car out of all my years of leasing a vehicle. Dennis Lutz came highly recommend from I have to say that this was the easiest process of purchasing a car out of all my years of leasing a vehicle. Dennis Lutz came highly recommend from a friend and he delivered. Sales rep have a bad rep to be sneaky and not trustworthy, I can say without a shadow of a doubt that my experience was nothing but extremely satisfactory. My first interactions with Dennis, he understood where I needed to be financially, he was totally transparent and made it happened. I also want add that this was done over the phone, so there was no back and forth and time spent in the dealer which can be dreadful. All I had to do is show up, sign and drive. Great experience with Dennis I will certainly recommend him to friends and family without hesitation. More

Super!! Juliette was friendly and efficient! Super service! She took care of everything until Enrique took over with the finance end of it. Together they are Juliette was friendly and efficient! Super service! She took care of everything until Enrique took over with the finance end of it. Together they are a great team. Looking forward to great service on my new car. More

Surpassed Expectations I scheduled my appointment online and arrived at the service center on my scheduled date/time. I was quoted for a minimum of 2.5 hours, but the job wa I scheduled my appointment online and arrived at the service center on my scheduled date/time. I was quoted for a minimum of 2.5 hours, but the job was done is less time and cost less than I had anticipated. More

Excellent I have gotten 6 cars through Infiniti and each time it gets better and better. Willie is truly awesome and great to work with. I feel he is honest a I have gotten 6 cars through Infiniti and each time it gets better and better. Willie is truly awesome and great to work with. I feel he is honest and truly gets to know his customers. I don’t want to deal with anyone but Willie! More

Head light out After identifying the problem of the missing headlight I Drove directly to the dealership and was probably mad by Phil and Team and they fixed the hea After identifying the problem of the missing headlight I Drove directly to the dealership and was probably mad by Phil and Team and they fixed the headlight extremely quickly and promptly. More